Dublin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 325 reviews
4/10
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4/10

Dublin Airport customer review

(United Kingdom)

Agree with the last review. Construction site appearance but still functional. Check in good and security quite quick. A bit of a walk to get to the A gates but nothing too bad. Plenty of seats for waiting departure. Overall satisfactory. AirCoach to city is E7 which is dear but fast. Bus at E2.20 is good value but takes at least an hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Dublin Airport customer review

(Norway)

Dublin low-price terminal (Ryanair etc.) really has improved. Still a long walk to/from customs/immigration but - on departure - once you have got clear of the crowded shopping bazaar things really improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Dublin Airport customer review

(Brazil)

Massive construction underway but not (as yet) inconvenient to passengers. Flew out of DUB at peak time early Friday evening and the airport was functioning well; no queues at passport and security control. DUB's major problem - and the works currently underway won't resolve this - is the lack of a fast ground transport link to the city centre. There are state-owned and private buses running to various points in the city centre but notoriously bad traffic means it will take you close to an hour to cover the 8km distance and at €6 the service is seriously overpriced. Best value option is Dublin Bus' 16A service which takes even longer but only costs EUR220.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Dublin Airport customer review

(United States)

The international arrivals area is somewhat spread out eg. a walk down a narrow hall to passport control than again to customs etc. There were no lines or delays. The arrivals level of the terminal is dark but signage is clear and my bag came reasonably quickly. There are good bus connections to and from the airport although you want to know which one you want beforehand. All in all clean and functional but nothing outstanding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Dublin Airport customer review

I fly to/from Dublin Airport regularly and find it to be a pretty good airport albeit one that is undergoing needed improvements. There is plenty of space and security is generally pretty fast and efficient. My main bugbear is the length of time it takes to get to pier D especially the far reaching gates.
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4/10

Dublin Airport customer review

Dublin Airport is improving. Next year Terminal 2 will open. I left Dublin for Amsterdam and Aer Lingus still operates some flights from the future low cost pier D. That was a long walk indeed but the area is pleasant with abundant seating and facilities. There are no airbridges there boarding is via the tarmac. I assume that when Terminal 2 opens pier D will be given over to Ryanair and other low cost flights entirely and the walking distances for scheduled flights will become shorter again.
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1/10

Dublin Airport customer review

DUB continues to be a traveler's nightmare. Departing from D pier is a particularly horrible experience because of the very long walk. We made the mistake of eating Burger King at the new Terminal 1 Extension – it was so slow we gave up after 15 minutes although at no time were more than 3 people in front of us! The extension itself is very nice although the whole airport smells of one big toilet - I think it is the 'cleaning product' that is used/sprayed in the toilets. Please DAA do something about this (and the other 100 or so problems with your airport).
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2/10

Dublin Airport customer review

A nightmare checking in at peak periods and as others have stated an outrageous walk to pier D. Security on the way in is usually quick (as is passport control coming back). Now benefits from a new large duty free shop on the way to Piers A/D. Unfortunately you have to negotiate the "alleyway" after clearing security to get there and the price of goods is a laugh. Parking is the most expensive I've seen at any airport (and I've been to a few). All in all main terminal is a tired old building too small for it's purpose. Pier D is acceptable (assuming your flight doesn't depart from the portacabins below it) albeit too far for young/elderly/infirm passengers to walk. The new terminal can't come soon enough.
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1/10

Dublin Airport customer review

Terrible airport to make connections! We were herded like cattle into long hot hallways to go through EU customs. We watched our departure time for the connection come and go and there was no one we could talk to!! Fortunately Air Lingus held the flight for us - but we had no way to know that at the time. The airport is set up to require very long walks (or runs) to make connections with wheel chairs being the only way to get assistance. Terrible design.
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3/10

Dublin Airport customer review

I fly from Dublin about twice a year and find it so annoying Its not so bad during winter and off peak seasons but during the summer its terrible. You walk in the main entrance and it is packed. Security is quick and no hassle to get through. Duty free isn't really duty free considering that its dearer than shop outside the airport. It depends on what pier you go to. different piers have better quality I remember walking for about 15 mins down a huge never ending corridor of prefabs to get to my Ryanair flight and when I got there it only had 1 shop which sold over priced beverages. On the positive side of Dublin Airport its easy to find where you are going and staff are friendly.
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