Dublin Airport

✅ Trip Verified | After reading some of the reviews here, I was expecting a real hellscape, but instead I found a functional if not very exceptional airport with no real issues for me beyond all the walking (more about that later). I was arriving from and returning to the US through Terminal 2, using United Airlines, traveling at what appeared to be busy times for arrival and departure. Arrival was uneventful with a quick trip through immigration. The terminal seemed well organized and signed. ATMS will give you pounds, Euros or dollars. I was taking an express bus to Belfast which meant going through a labyrinth of covered walkways in the ground transportation area outside the terminal---despite being able, fit, and used to walking a lot at home, this was more than what I wanted after an overnight flight and the signage could have been better--it was easy to get off track. The ground transportation area looks like an former surface lot repurposed for shuttles, long and short-distance buses, etc. Some areas serve both terminals, such as those for hotels, while others are meant to serve Terminal 1 or 2. Regardless, a lot of walking. Ditto on departure. Departure was easy and went quickly--immigration and security didn't have much in the way of lines. Security had less of the militant hurry up and wait I usually experience in the US and elsewhere. There could have been better spaces for putting bags and gear back together after security, but otherwise, fine. There was less in the way of shopping and food service than I expected. If you live in a place that heavily taxes liquor, you might find some values, but otherwise the prices weren't great, though not as bad some airports I've used. The seating was adequate, although it tended to be toward the end of the shopping area. The currency exchange couldn't change my leftover pounds to dollars w/o converting them to Euros which seemed ridiculous given that there's a nother country that uses Pounds on the island. US Customs is available about 3 hours before your flight. There wasn't much of a line and I didn't have to go through security a second time - I didn't know if this was because of Global Access, but it meant I didn't have to give up my water (yes, they don't let you bring water through this checkpoint). Immigration also was quick, although it was easy to miss the path to Global Access. The US terminal has an abbreviated set of shops and a café, so you can wait until your gate to buy water. I didn't see a currency exchange or ATM. The gates are posted once you pass customs and immigration. The seating was adequate unless you were boarding a jumbo jet. This was the one part of the airport where I saw moving walkways, but the whole process of getting there involved a lot of walking. The general tone of things was more businesslike than friendly which was fine with me. Not a bad airport, overall, but it would be a lot better with less walking.

✅ Trip Verified | The place is dirty, uncared for, inefficient and a dump. Clearly there is no pride in this place. All they want is our money. Greedy barstewards. This place needs a serious overhaul. The picture is bird poo right down the wall where you eat.

Not Verified | I think Dublin airport does a very good job of dealing with large number of passengers efficiently and with courtesy. I travel through there at least once a month and rarely come across any issues. I think when they get more of the enhanced security scanners, it will be even better.

Not Verified | I have traveled through Dublin Airport a few times. For the most part, it is clean and efficient. Unfortunately, there is a lot if walking and then sometimes a shuttle to get to the gate! We definitely got our steps in on our last visit. Shuttles, though crowded, are efficient and timely.

Not Verified | Upon landing at Dublin Airport after a long flight from Dubai flying Emirates, we entered what can only be described as a Terminal that looks like it hasn’t had an update since the 1970s. Full flight of were greeted with an escalator that was broken or just not switched on. Hundreds of passengers had to walk up the steep escalators which was now a “Stairs” whilst a security guard looked on. After passengers “Climbed” the escalator stairs, we were greeted by passport customs chaos. One of the security guards was loudly complaining that the staff who we’re supposed to be there to greet the flight hadn’t turned up on time “In His Words” even though they knew when the flight was coming in. Very embarrassing for Dublin when this is tourists first impression of the country. I’ve since been told that one of the Terminals has been upgraded, but I strongly suggest that you quickly upgrade the other one. Or at the very least, have the escalator in a working condition. Also might be an idea to give your staff a Shake Up and train them to be a little bit more professional, ie actually turning up and being in position before commuters arrive at the Terminal. Not the best first impression for tourists entering the country.

✅ Trip Verified | Security staff was extremely slow, rude and impolite, at least on April 16th around 18:30. Collapsed airport, with no seats available and everyone seating on the floor. There is not any single indication outside on where to return the rental cars.

Not Verified | I have long been a critic of Dublin airport most especially terminal 1 which to put it bluntly was a complete basket case in every respect from cleanliness to staff attitude and demeanour filthy toilets etc. To my surprise I noticed vast improvement on my recent passage thru it on the 9th April.Given the limitations of this terminal (no longer fit for purpose) the improvements though small in many ways indicates a changed approach to customer care. I hope it continues. The DAA lounge on last visit was shocking. This time vastly improved. I hope the trend continues

✅ Trip Verified | Lost in the confusion of a fire alarm, thousands confused of what to do and security and staff the same! No announcement people going up and down levels in terminal, staff saying different things and shouting different instructions with know one taking charge. We were told to go outside but when we got to bottom of stairs told to stay, then allowed upstairs and told to go down. Comical to say the least. Thankfully no actual fire but staff need training regularly for this and leadership, beyond that a great airport.

Not Verified | No one cleaning the floor or food areas. Where we sat before entering the departure area after security the windows smeared with hard ketchup. Filthy airport and no seating of comfort. Saw people or staff with designation Hygiene Team but not doing a damn thing. Cafes not cleaning tables after people leave. I cleaned our table with bleach wipes. Disgusting. YVR is 10 times better as is YYJ.

✅ Trip Verified | As soon as we arrived at the airport from Barcelona around 2 pm on March 14 we immediately were signaled to go through the boarding gates for connecting flights. I reached the first gate with 2 men (the youngest of the two working on the crew that day) guided the passengers to go through the line without checking passports. As soon as I was following the rest of the crowd through the guy at the gate prompted me and my partner to check our passports. Nobody else but us were singled out. Discrimination at its finest. I made it known what my frustration was why he has to treat us different than the rest of the passengers. I am beyond distraught and heavily disappointed with this. I was so upset I did not ask for his name.