Denver Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 124 reviews
4/10
No Skytrax Rating
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4/10

Denver Airport customer review

Check-in is generally quick and efficient. Security wait times can build up especially at the two main security check-points. Overall TSA staff courteous. The inter-terminal tram comes every three minutes. DIA has a huge variety of gift shops book stores restaurants and coffee houses though the restaurants do tend to be kind of generic. If you are planning on connecting from an international flight to a domestic flight I would recommend keeping at least a two-hour gap as customs in Denver can be a little slow but you should be able to get out in about an hour. Domestic arrival into Denver is easy as baggage generally comes quickly RTD skyride buses get you into the city for about $10. Thankfully due to the recent surge by Southwest DIA isn't dominated by United Airlines but flying out of Denver is still a little more expensive than other US airports. The architecture is stunning and the airport looks new despite being nearly 13 years old! The only negatives at this airport are the location the security lines and the alluring loneliness of the airport due to its large size.
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3/10

Denver Airport customer review

Main problems at DEN are security waits at peak hours (often 30 minutes or more since they funnel everybody through two checkpoints which are often understaffed) the large distances between terminals and the distance from the city itself. The positives are the relatively friendly staff good express bus service to the city center available right outside the terminal doors free WiFi in the terminals and ability to withstand winter weather (I've flown through three times during light/moderate snow and no problems with delays). I wouldn't want to try and make a connecting flight here especially if there's less than 90 minutes between flights but it's an OK airport if you're starting and ending your trip there.
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4/10

Denver Airport customer review

People are friendly and real. That's customer service! The facilities are great and customs is an easy thing to do. There's a lot of walk involved but that I can say it's not a negative point. I'd add closer places to eat at Terminal A. Other than that loved the experience and would enjoy visiting this airport again.
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1/10

Denver Airport customer review

This airport was clearly designed and built right before the security changes after 9/11. All the good restaurants are on the wrong side of security and therefore deserted while the small food stands in the concourses are over crowded. The wait/line at security is monumental and there needs to be an alternative to using the train to get to your concourse such as the pedestrian tunnel at Hartsfield. Forcing everyone onto the sardine can train is not fair. I realize airports are not something one would want to live next to but the location is crazy. Easily any hour's commute from south Denver combined with the rigors of the over-inflated airport itself can add hours to a trip that once in the air may be shorter than your wait at security.
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3/10

Denver Airport customer review

For its size a very good airport especially if transiting. A bit less if starting or ending there as security lines and baggage are a bit problematic. Security lines variable often quick sometimes maddeningly long and understaffed. They are making some progress: for example having people who will guide you across to the "other" screening if one is less crowded (DEN has two main screening lines with their entrances at the far ends of the very large main building so it is difficult to quickly decide which one to use. There is a third smaller screening across the bridge to Concourse A). Baggage claim can be a wait and seems to be getting worse. Baggage claim also seems needlessly cramped: for example all Frontier baggage is on three carousels (Frontier is Denver's 2nd largest carrier) so they are perpetually crowded (the signage often showing more than one page worth of flights coming on each carousel) when other carousels are empty.
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5/10

Denver Airport customer review

A functional airport. Check-in efficient and security waits generally less than 10 minutes. Concourse A is the closest and the walk across the bridge provides a stunning view of the airport. Most of the staff friendly. Customs/immigration process has been improved and I was out in less than 45 minutes after my flight from London Heathrow. Be prepared to walk a lot at Denver because the airport is so spread out - my guess is that you'll probably walked at least a mile by the time you reach your gate.
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4/10

Denver Airport customer review

I've been through Denver dozens of times and find it on the whole to be one of the best airports in the US. Despite its size it's easy to get around and I've found airport staff to always be helpful. As the airport grows in passenger volume I wish that they had more-frequent trains between terminals and that shuttle services could drop passengers off at check-in level but those are my only complaints about what is otherwise a good airport to use.
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Denver Airport customer review

I use it fairly frequently and find it simple and spacious with stunning architecture to boot. Never have had a problem with long security wait lines - generally shorter than other major US airports. If you have to go to concourse B or C it is annoying to have to use the train and customs is sometimes woefully understaffed but aside from that I think Denver is one of the best airports in the US.
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Denver Airport customer review

Flew in and out a few days ago. International arrivals/immigration has been expanded since I last flew in but still took at least 40 minutes to get through. What was frustrating was that it then took about half an hour for bags to arrive so all in all well over an hour to get out and this from Concourse A which is the nearest and smallest. Flying out a different story. No queues at all at the BA check in and no more than 10 minutes delay at security and less than 5 minutes for the fingerprint test. Generally this is a clean and spacious airport - easy to get around and with splendid architecture.
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Denver Airport customer review

Flew into Denver during the second blizzard managed to land ok but waited 1hr 30 mins for luggage to arrive and had to catch a train to the luggage belts. Not a great first impression for an Australian and luckily an Indian man who lived in Denver showed me where to go otherwise I was lost. Used the airport 3 more times in the next 12 days and found it ok. Probably the best in the US but very average by world standards still. Some of the homeland security people were very nice and some very very rude. United check in staff uneducated and impossible to deal with and the police out the front were shocking! Then the car hire people didn't know the difference between a 4wd and a front wheel assist.
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