Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 121 reviews
4/10
No Skytrax Rating
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1/10

Denver Airport customer review

This airport was clearly designed and built right before the security changes after 9/11. All the good restaurants are on the wrong side of security and therefore deserted while the small food stands in the concourses are over crowded. The wait/line at security is monumental and there needs to be an alternative to using the train to get to your concourse such as the pedestrian tunnel at Hartsfield. Forcing everyone onto the sardine can train is not fair. I realize airports are not something one would want to live next to but the location is crazy. Easily any hour's commute from south Denver combined with the rigors of the over-inflated airport itself can add hours to a trip that once in the air may be shorter than your wait at security.
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3/10

Denver Airport customer review

For its size a very good airport especially if transiting. A bit less if starting or ending there as security lines and baggage are a bit problematic. Security lines variable often quick sometimes maddeningly long and understaffed. They are making some progress: for example having people who will guide you across to the "other" screening if one is less crowded (DEN has two main screening lines with their entrances at the far ends of the very large main building so it is difficult to quickly decide which one to use. There is a third smaller screening across the bridge to Concourse A). Baggage claim can be a wait and seems to be getting worse. Baggage claim also seems needlessly cramped: for example all Frontier baggage is on three carousels (Frontier is Denver's 2nd largest carrier) so they are perpetually crowded (the signage often showing more than one page worth of flights coming on each carousel) when other carousels are empty.
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5/10

Denver Airport customer review

A functional airport. Check-in efficient and security waits generally less than 10 minutes. Concourse A is the closest and the walk across the bridge provides a stunning view of the airport. Most of the staff friendly. Customs/immigration process has been improved and I was out in less than 45 minutes after my flight from London Heathrow. Be prepared to walk a lot at Denver because the airport is so spread out - my guess is that you'll probably walked at least a mile by the time you reach your gate.
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4/10

Denver Airport customer review

I've been through Denver dozens of times and find it on the whole to be one of the best airports in the US. Despite its size it's easy to get around and I've found airport staff to always be helpful. As the airport grows in passenger volume I wish that they had more-frequent trains between terminals and that shuttle services could drop passengers off at check-in level but those are my only complaints about what is otherwise a good airport to use.
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Denver Airport customer review

I use it fairly frequently and find it simple and spacious with stunning architecture to boot. Never have had a problem with long security wait lines - generally shorter than other major US airports. If you have to go to concourse B or C it is annoying to have to use the train and customs is sometimes woefully understaffed but aside from that I think Denver is one of the best airports in the US.
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Denver Airport customer review

Flew in and out a few days ago. International arrivals/immigration has been expanded since I last flew in but still took at least 40 minutes to get through. What was frustrating was that it then took about half an hour for bags to arrive so all in all well over an hour to get out and this from Concourse A which is the nearest and smallest. Flying out a different story. No queues at all at the BA check in and no more than 10 minutes delay at security and less than 5 minutes for the fingerprint test. Generally this is a clean and spacious airport - easy to get around and with splendid architecture.
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Denver Airport customer review

Flew into Denver during the second blizzard managed to land ok but waited 1hr 30 mins for luggage to arrive and had to catch a train to the luggage belts. Not a great first impression for an Australian and luckily an Indian man who lived in Denver showed me where to go otherwise I was lost. Used the airport 3 more times in the next 12 days and found it ok. Probably the best in the US but very average by world standards still. Some of the homeland security people were very nice and some very very rude. United check in staff uneducated and impossible to deal with and the police out the front were shocking! Then the car hire people didn't know the difference between a 4wd and a front wheel assist.
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Denver Airport customer review

Transited through Denver concourse B twice in 3 weeks. Always a pleasure to use this airport. Procedures ran smoothly and staff are always helpful. Plenty of places to pick up a quick snack a reasonable meal or a coffee. Gate change announcements are clear and departure/arrival info is readily available. Gate lounges are comfortable and spacious. Luckily I missed out on the blizzard induced 3 day shutdown.
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Denver Airport customer review

I fly through DIA every few month and find the airport to be one the best in the country. No matter which airline you fly on the check-in is always fast and efficient. Security can be a bit of a pain as it takes a long time but everything else is ok. The automated train reaches the concourses quickly and all concourses have a nice selection of restaurants and book stores. Even the immigration process goes by quickly. Upon arrival from Frankfurt I was greeted by a friendly customs agent and retrived my baggage with in an hour of my arrival. The only problem with the airport is the long taxi times and the bumpy departures and arrivals. Overall DIA is a very modern and pleasant airport.
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Denver Airport customer review

I fly frequently through DIA for work and to visit family. Arrivals and connections are painless (other than the 30 minute drive back to the city for arrivals) but Departures are awful. Security is combined for all three terminals and the lines are badly managed - expect to spend up to an extra two hours on very busy travel days or an hour on normal days waiting for security. Other than the security lines everything is fast efficient and friendly - even the food leaves nothing to complain about.
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