Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 124 reviews
4/10
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4/10

"people not wearing masks"

(United States)

Not Verified | Dirty and disgusting, people not wearing masks. No airport staff or security in the four hours we have been here. Chairs ripped up, no toilet paper in restrooms. Do not feel safe. *There are a lot worse seats and dirty spots than these pictures.
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"I did not feel safe at Denver International Airport!"

(United States)

Trip Verified | In the season that we are in (COVID-19 Pandemic) I am very pleased to see how airlines and airports are keeping travelers safe and enforcing safety measures. On November 19, 2020 my nephew and I flew from BWI-DEN to connect to DEN-EUG to visit my son on United Airlines. Upon arrival at Denver International Airport, I was shocked to see so many travelers not practicing social distancing. It looked like a regular day at the airport pre-COVID where no one was practicing social distancing. There were lines at the eatery, Smash Burger in particular, where there were no social distancing guidelines and the patrons did not take it upon themselves to do such. What was more distressing was that at the sitting area at the gates there was no signage as to be 6ft apart or the seats with the signage to be 6ft apart. Some travelers did not have their mask on or did not have their mask on properly - meaning over mouth and nose. It did not look like security was reminding people to social distance. There was even one man strolling through the airport with the mask in his hand swinging it back and forth. CDC and other health officials have warned about traveling safely during the holidays. I did not feel safe at Denver International Airport! While at this point I do not know if Colorado has mandated strong COVID prevention practices, I will say I was surprised that travelers were not taking precautions. Please note that until there is a way to slow down the infection rate of COVID-19, I will not be going to or transferring planes in Denver, CO. Stay informed. Wear a mask. Be safe.
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
4/10

"USB ports are all destroyed"

(United States)

Trip Verified | Someone needs to replace the charging ports near the gates. I plugged my cube in and it keeps falling out. The USB ports are all destroyed. Just came from Tampa and had no such issues there.
Experience At AirportDeparture Only
Date VisitAugust 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
3/10

" No training on how to clean"

(United States)

Not Verified | Poor signage. Everyone shows up to south security. The other two security check points almost empty. Bathrooms look worse than a truck stop. Cleaning staff, used towel to clean toilet no sanitizer, used same towel to clean sink, mirror, shelf, towel dispenser! No training on how to clean! Most people leaving bathroom with out washing hands! No wonder why everyone getting sick!
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This is an airport I will purposely avoid"

(Canada)

Not Verified | Arrived 5 min early. Went thru security in 3 min with global entry then waited over 1 hr for bag. I had priority service as a close connection. United 3 staff at 11.30 am were lazy, terrible, and not assisting at the baggage carousel. The one agent ripped my tag off my bag, said run to your gate and from there on a nightmare. No assistance. The bags were to be on carousel 3 from Costa Rica then 2. Japan Airlines arrived 15 min after us and bags were off loaded. Shame on United Airlines. Went thru tsa again as international security and tsa not the same in Denver. No direct connections for international passengers transiting thru. Waste of money and intelligence really. Tsa agent took my 100 ml Jam as they don’t understand its less than 3 ounces. World uses metric, come on Denver, get educated. I gave it up. Tsa agent dished me from the tsa line as one of my boarding passes said tsa approved and the other didn’t have the stamp. So, sent me to the end of the other line. She knew I had 15 min. Another volunteer staff, assisted me and brought me thru to the front of the line. Those who have nexus, global entry should already be pre tsa approved. This is an airport I will purposely avoid. I ran past 50 gates, no assistance from tsa or United and missed the flight by 5 min. Went to the United assistance and explained what happened. The very seasoned agent, said, she knows the system here is awful and gave me a ticket on the next flight. Rating 1/10. Very poor.
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport should be avoided"

(United States)

Trip Verified | Terrible customer service: I was ahead of almost 2 hours and tried to print the boarding pass. But the system was down, and I asked some customer service help, but their response was too rude to hear. I was in line for more than one and a half hours that made me late. So, I bought another new ticket (United Airline). I want to recommend all employees should be trained well, especially their mouth and eye, as well as they should know what their job is. They should not look down the customer/guest as a terrible enemy and a valueless animal. If possible, that airport should be avoided.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one of the worst airports in the country"

(United States)

Not Verified | Denver airport is one of the worst airports in the country. It takes forever to get from the rental car agency to your departure gate. Security lines and wait is terrible. I will avoid this airport as much as possible in the future.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"friendliness is a real issue"

(United States)

Not Verified | On a recent flight, leaving from the regional airline area in terminal A, there is no walkway or any service for the ones of us that have a hard time walking. Wheel chairs were available, but no directions on how to acquire one, and no visible interest in assisting older or infirm people. Denver friendliness is a real issue. I have been through the airport several time times this past year, 2019, and have found many of the service employees are never available. I strongly recommend that if you can change planes somewhere else, try to do that.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Dirty and dingy feeling"

(United States)

Trip Verified | Dirty and dingy feeling. Nasty smelling. Signage horribly placed and sometimes misleading - worst I've ever seen in an airport, I think. The wonderful light rail station shouldn't be hard to find, but this airport makes it hard to find. The baggage carousels take inordinately long to deliver the luggage. Unclean restrooms. Disgusting seats from the moment you check in with your airline to the moment you leave your gate. Gruff and mannerless TSA agents, even by TSA standards (then again, it is Colorado, which is arguably one of the U.S.' least friendly states). Even TSA Pre-Check passengers wait longer than in Pre-Check lines in other airports, I can also attest to how terrible the lines at DIA are for non-Pre-Check holders. Boring and unoriginal options for snacks, dining and drinks for such a large airport. At least the inter-terminal tram is clean, efficient and dependable, and, as I said, that light rail station is such a nice asset. Friends don't let friends fly in and out of Denver, y'all. I've never liked this airport, but my most recent experience really did me in with it.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"getting frustrated with the lack of service"

(United States)

Not Verified | We are really getting frustrated with the lack of service and having things work they way they should at DIA. I understand things can go wrong but today, all of the following happened: 1) Escalator stopped when going down. Small girl was thrown to the ground and was hurt. 2) Got on train to go to baggage - did not go anywhere. After 10 minutes - we had to walk to baggage claim. 3) Waiting for baggage - when it finally started to come out- it got stuck and took someone 10 minutes to fix. Get your act together.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no