Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
3/10
No Skytrax Rating
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2/10

"try to avoid this connection for sure"

(United States)

Not Verified | English is not the first language here? Announcements in English are at the end. Isn't Denver still in the US? Airport seats are low and hard, very uncomfortable, and not enough charging stations. Bathrooms aren't properly stocked and trash is overflowing. A lady was vomiting with the stall door open and a worker walked in and didnt pay any attention. Aren't they supposed to report that? Airport is dreary and you have to walk forever to find food. If there was a reno, they need it again. Looks worse than when I was here 20 years ago. I will try to avoid this connection for sure, oh and my layover is 8 hrs today. Not a good Airport for that!
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“A terrible, awful, ridiculous airport”

(United States)

Not Verified | A terrible, awful, ridiculous airport. Virtually unmanageable. You’d better have a minimum of two hours to make a connection- anything less and you’ll be running. Food choices lousy, bathrooms disturbing. Tons of ‘construction’, but not a single actual worker. I have been spoiled by the airports in Minneapolis and even Albuquerque. Flew out of LaGuardia in NY, which was pretty fabulous in every way. We will never fly through Denver again, no matter what we would have to do to avoid it. Even LAX is a dream by comparison. They really ought to be ashamed.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Where are the restaurants?"

(United States)

Not Verified | Where are the restaurants? I have an hour and a half between flights, my departure gate is 10 gates from my arrival gate. The closest actual restaurant is 50 gates in the wrong direction and none of the moving sidewalks work. I'm over 70 years old I'm not going to run. My only other choice is not-great-looking vending machine sandwiches at $17. (Several Gates away, the one near my flight is closed at 5:45 p.m.)
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This place keeps getting worse"

(United States)

Not Verified | This place keeps getting worse. There is absolutely no point for TSA precheck to take 30 min when there is no line. The general security line was 20 min faster than precheck. The TSA agents are so slow and rude, it’s not like any other airport I’ve ever visited. They made me walk through the scanner 6x, then take off my shoes, then my shawl, then the decided it was a good idea to have me go through the X scanner. This place makes me so angry every time I visit. I saw them swabbing a woman’s leg cast for explosives. Another woman was asked to open her (previously unopened) brand new powdered chai because TSA can concerned about explosive in there.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The concourse shuttles were terrible"

(United States)

Trip Verified | The concourse shuttles were terrible. I arrived at concourse A and every stop to baggage was 10 minutes. Then luggage did not arrive until over an 1 1/2 hours later. My flight with Southwest Airlines was very good. But I have never had such a bad experience at Denver airport as I did this time.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"waited 1.5 hours for bags on arrival"

(United States)

Not Verified | We waited 1.5 hours for bags on arrival (JetBlue) - other airlines (Frontier) got their bags first even though they arrived later. On departure after the bag drop we joined the security queue which snaked all the way around the airport - we had to walk all the way round after finding out at the start of the queue that it was the right Q ! Then halfway through the queue an airport staff diverted us up escalators and back down to the start of the queue to walk ALL the way round to the Back of the queue again.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"disruption due to construction"

(United States)

Not Verified | Terrible airport. Restrooms stink. There is no provision for traveler information in the main terminal. Half the elevators we encountered were out of order. Others were blocked by construction. There is so much disruption due to "construction" but even on a weekday there seemed to be no hurry to complete the job - no workers in sight. Few restaurants in the main terminal area and those had little or no seating. Outside the restaurants there was even less seating. The arrival sign at the international arrival didn't work. Signs to TSA screening were confusing and misleading, though TSA itself seemed to be efficient. Internal security is a joke - there are few if any visible security officers. When I did find two Denver officers and tried to make them aware of an unattended bag they just grunted and waddled off. Perhaps worst of all, vehicle theft in airport parking is a serious problem and again, there doesn't seem to be any Denver police presence.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"The airport was dirty"

(United States)

Trip Verified | The airport was dirty, the boarding agent was late, and said I was lucky that they were helping me because they usually don't. All while charging me for assistance because their Frontier app was glitching and did not send me my boarding pass. This guy was rude and very unprofessional. He acted like I owed him he denied my priority boarding and showed up long after the airplane should have already started boarding.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"by far the worst airport"

(United States)

Trip Verified | I fly frequently for both work and personal travel. Across my personal experience, having gone to many different airports DEN is by far the worst airport. I live in Colorado and it is my main and only location to fly in/out of. There are several reasons I rate DEN this way (1) poor signage to find tram/gate/TSA lines - I always need to coach friends and family who are visiting to both enter and exit the airport. They still inevitably get lost. I even still get lost from time to time! (2) Incredibly long wait lines for TSA entry. I have bio clear and TSA pre check. In all my experiences there has always been a long line and it takes at least 30 minutes to get through. This is on a good day. (3) They have sensitive TSA security machines compared to other airports - my luggage is ocassionally pulled for checking and it never happens at other airports. Like I said, I fly frequently and know what and how to pack to get through fast. Things still get triggered and every time they check my bag they find nothing wrong. (4) Disgusting bathrooms with poor design and cleanliness. No room to keep luggage with you in the stall and everything looks and smells dirty. Please take a note from MSP airport - build in luggage cubbies, make sure stall doors don't have huge gaps, and keep some consistent cleaning schedule. (5) Tram setup and dependence. Gates are all far away and you are essentially dependant on taking trams to get anywhere as it's challenging to walk and navigate. (6) Tram capacity levels are low. In the last 24 hours, I had to wait for the 4th Tram to go through before I could find even slight room to get on. I'm not a large woman - average athletic build - and there was no way for people to fit on the prior three trams as passengers were packed shoulder to shoulder and couldn't move to slightly allow others on. A large group of us started to build up at the tram stop at midnight because there was zero room. Not a great experience when you just want to get home. We tried to walk back but an airport employee told us to just use the tram because construction won't allow us to connect to ride pickup area. (7) Poor restaurant options and quality. Food quality and prices are just bad. Again, comparing to other airports you have both your fast food and sit down areas. We don't go in with high hopes for eating, but we have consistently bad food at sit down restaurants in the airport - fast food is what you would expect in terms of quality. (8) Departure exit escalators are limiting. If you take the tram to the airport departure gates, you are forced to take one of total 4 small escalators to get to the level that brings you to shuttles/ luggage pick up/etc. These escalators always have long lines because there is no other way to get to the departure level without going up the escalators or separate staircase - which is challenging with heavy suitcases. Comments are perpetually made about this poor design and one would think there is a fire hazard risk (this is not my area of expertise so who knows). It's just a miserable experience going from line to get on tram, line to get off tram, and line to get on shuttles. (9) Comfort does not exist. I am typically in the United Hub and ocassionally use the United pass, but regardless of how you choose to wait for your flight, you will be sitting in an area that likely isn't temperature controlled, doesn't have enough seats for full flights and is lacking in outlet plugs. I don't recommend this airport.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it keeps getting worse and worse"

(United States)

Not Verified | I travel monthly multiple weeks through this airport, it keeps getting worse and worse. Security is a nightmare, unorganized, lines backed up due to not enough gates open, staff are rude and slow. If you plan on getting through DIA better plan for at least 4 hours. This morning the regular lines were backed up, yet TSA pre check area empty and the Security agent said pay 85.00 and you can get through this. Is that the point? To start forcing everyone to pay for pre check? Why not open this line and get past the back log. I have metal in my body so need to go through the body scanner, yet it wasn’t available for the regular checks forcing me to go all the way to the x-ray and have to be escorted over to the other machine. Would it not have been more effective to just have this open? If I had a choice I would avoid this airport like the plaque. DIA get it together please.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no