Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 124 reviews
4/10
No Skytrax Rating
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5/10

Denver Airport customer review

(United States)

Transited twice in a week and found it to be a pleasant experience. Lots of folks but also lots of facilities for handling them. The space is comfortable and the layout is well able to deal with the volume. Nice place for a wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Denver Airport customer review

I've flown into and out of Denver several times. Since we live overseas we always arrive at Denver after at least 30 hours of traveling and late at night. However Denver is one of a few airports that I land at after a long trip and do not feel like I'm cramped stressed or outdated. The terminals are very large and spacious and allow a large amount of natural light to illuminate the area. Even during the height of the holiday season when there are hoards of people flocking to Denver the airport gives the sense that it is never really crowded. Even the train system is rarely jammed with people. Despite that the problem that always seems to hit me is that my bag is always delayed or lost. After traveling for 30+ hours the last thing you want to do is wait for your bag or even worse be told that it will be delivered the following day. My suggestion is that Denver needs to find a real solution to their baggage problems. The "new" system has been a complete failure and United will no longer be using it because of maintenance costs.
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4/10

Denver Airport customer review

As a long term resident of the Denver metro area I appreciated the location of the previous Stapleton International Airport for passenger convenience (excellent bus connections for example) and layout (you could walk to any gate relatively quickly) but recognized the value of relocating and improving the runway situation for operations. DIA's downsides are its location vulnerability of passenger and crew access during snow or ice storms (which sometimes close the access road and regularly make it hazardous) security (Hint: there is a generally less used security post to Concourse A that I use even when flying from a different concourse - access over the direct access bridge past the changing art exhibit is very pleasant - then transfer to another concourse if needed) and lack of a walking or people- mover alternative to the trains in accessing Concourses B and C as is available in ATL for example. Somewhat better direct international connectivity would be nice. DIA's upsides are its architecture relative spaciousness airport art the very pleasant bridge and changing art exhibition space between the terminal and Concourse A (leading to that third less- utilized though smaller security checkpoint) runway design passenger-handling capacity (except for extreme travelling periods) and a couple of food and beverage outlets. The personal greeting by Denver's mayor as you arrive in the train at the terminal is a nice touch.
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3/10

Denver Airport customer review

A very nice airport in many respects. Internet access is poor. Abysmal free Internet service is erratic and won't permit sending SMTP email. They should allow pay services in addition. This is a big problem for business users and I haven't been able to find where to complain to. (Quest and then Skyport used to provide free LAN connections for business users but the space has been abandoned [Terminal B upstairs]. Nearest motels are 15 minutes away. The airport is supposedly the second largest (52 sq miles) but the amount of wasted space is truly extraordinary.
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4/10

Denver Airport customer review

We had some time on a stopover and thought it might be nice to show our sin the terminal building which is a great and impressive building. To our surprise we had left the secure area simply by staying on the train to the terminal -- there is no indication that you have done so. We also felt that the scrutiny was severe. Liquids that were allowed through at our airport of origin were confiscated at Denver. We were lucky that the lines were not too long.
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4/10

Denver Airport customer review

I've been through DIA many times and it's a pretty good airport. One of the best for the US. There are a lot of shops in and outside the secure area. Baggage is fast. Customs is fast. Security isn't always fast but it's never ungodly slow. Moving around the airport is pretty painless too. Personnel at ticket counters are professional and curteous. All the staff around the airport are generally pretty helpful. The only bad thing about DIA is that it's a hub for United. So if you go through DIA on an international flight or connecting to international you're probably stuck with United and that's no fun.
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3/10

Denver Airport customer review

I fly in and out of DIA regularly. For the most part it is quite a pleasant airport not terribly crowded pretty efficient. Long security lines are possible especially coming from places like Mexico City. Hold onto your bags! I put my baggage 10 feet in front of me and a porter took it from in front of my eyes. He thought they were someone else's bags. By the time I caught up with him he had loaded the bags into a limo which then drove away. I tried for weeks to get the baggage back (it contained my passport wallet $1000 in photo equipment warm jacket house keys laptop cell phone - everything you never want stolen) but nobody was able to help me get it back. There are some dishonest people milling about. Please be aware of that no matter how tired or safe you feel at DIA.
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5/10

Denver Airport customer review

Security goes fast and so does baggage claim. Excellent terminal for connections. I would use them again shame they dont have connections with Tocumen PTY Airport. The architecture looks beautiful.
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4/10

Denver Airport customer review

Spent a total of 6 hours in UA's terminal during two separate transit stops. plenty to keep you occupied. shops are varied as are the food outlets. seating is plentiful rest rooms are clean gates are large enough to cope with full flights and departure info readily available throughout. staff are obliging. My airport of choice for transfers.
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4/10

Denver Airport customer review

Been through this airport a few times over the last 5-10 years; it is an excellent facility in terms of architecture and service. I have had some problems with the security but I have not visited for 2-3 years so things may have changed. In all a very nice facility which I will gladly use again.
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