Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 121 reviews
4/10
No Skytrax Rating
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3/10

Denver Airport customer review

A very nice airport in many respects. Internet access is poor. Abysmal free Internet service is erratic and won't permit sending SMTP email. They should allow pay services in addition. This is a big problem for business users and I haven't been able to find where to complain to. (Quest and then Skyport used to provide free LAN connections for business users but the space has been abandoned [Terminal B upstairs]. Nearest motels are 15 minutes away. The airport is supposedly the second largest (52 sq miles) but the amount of wasted space is truly extraordinary.
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4/10

Denver Airport customer review

We had some time on a stopover and thought it might be nice to show our sin the terminal building which is a great and impressive building. To our surprise we had left the secure area simply by staying on the train to the terminal -- there is no indication that you have done so. We also felt that the scrutiny was severe. Liquids that were allowed through at our airport of origin were confiscated at Denver. We were lucky that the lines were not too long.
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4/10

Denver Airport customer review

I've been through DIA many times and it's a pretty good airport. One of the best for the US. There are a lot of shops in and outside the secure area. Baggage is fast. Customs is fast. Security isn't always fast but it's never ungodly slow. Moving around the airport is pretty painless too. Personnel at ticket counters are professional and curteous. All the staff around the airport are generally pretty helpful. The only bad thing about DIA is that it's a hub for United. So if you go through DIA on an international flight or connecting to international you're probably stuck with United and that's no fun.
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3/10

Denver Airport customer review

I fly in and out of DIA regularly. For the most part it is quite a pleasant airport not terribly crowded pretty efficient. Long security lines are possible especially coming from places like Mexico City. Hold onto your bags! I put my baggage 10 feet in front of me and a porter took it from in front of my eyes. He thought they were someone else's bags. By the time I caught up with him he had loaded the bags into a limo which then drove away. I tried for weeks to get the baggage back (it contained my passport wallet $1000 in photo equipment warm jacket house keys laptop cell phone - everything you never want stolen) but nobody was able to help me get it back. There are some dishonest people milling about. Please be aware of that no matter how tired or safe you feel at DIA.
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5/10

Denver Airport customer review

Security goes fast and so does baggage claim. Excellent terminal for connections. I would use them again shame they dont have connections with Tocumen PTY Airport. The architecture looks beautiful.
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4/10

Denver Airport customer review

Spent a total of 6 hours in UA's terminal during two separate transit stops. plenty to keep you occupied. shops are varied as are the food outlets. seating is plentiful rest rooms are clean gates are large enough to cope with full flights and departure info readily available throughout. staff are obliging. My airport of choice for transfers.
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4/10

Denver Airport customer review

Been through this airport a few times over the last 5-10 years; it is an excellent facility in terms of architecture and service. I have had some problems with the security but I have not visited for 2-3 years so things may have changed. In all a very nice facility which I will gladly use again.
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4/10

Denver Airport customer review

Check-in is generally quick and efficient. Security wait times can build up especially at the two main security check-points. Overall TSA staff courteous. The inter-terminal tram comes every three minutes. DIA has a huge variety of gift shops book stores restaurants and coffee houses though the restaurants do tend to be kind of generic. If you are planning on connecting from an international flight to a domestic flight I would recommend keeping at least a two-hour gap as customs in Denver can be a little slow but you should be able to get out in about an hour. Domestic arrival into Denver is easy as baggage generally comes quickly RTD skyride buses get you into the city for about $10. Thankfully due to the recent surge by Southwest DIA isn't dominated by United Airlines but flying out of Denver is still a little more expensive than other US airports. The architecture is stunning and the airport looks new despite being nearly 13 years old! The only negatives at this airport are the location the security lines and the alluring loneliness of the airport due to its large size.
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3/10

Denver Airport customer review

Main problems at DEN are security waits at peak hours (often 30 minutes or more since they funnel everybody through two checkpoints which are often understaffed) the large distances between terminals and the distance from the city itself. The positives are the relatively friendly staff good express bus service to the city center available right outside the terminal doors free WiFi in the terminals and ability to withstand winter weather (I've flown through three times during light/moderate snow and no problems with delays). I wouldn't want to try and make a connecting flight here especially if there's less than 90 minutes between flights but it's an OK airport if you're starting and ending your trip there.
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4/10

Denver Airport customer review

People are friendly and real. That's customer service! The facilities are great and customs is an easy thing to do. There's a lot of walk involved but that I can say it's not a negative point. I'd add closer places to eat at Terminal A. Other than that loved the experience and would enjoy visiting this airport again.
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