United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3731 reviews
3/10
3 star Skytrax Rating
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1/10

"Very unprofessional and unethical"

(United States)

Trip Verified | They canceled our entire flight. As we tried to move our flight to get home or at least to a place we can stay with family, I was heard the pilot say to the stewardess that, "they were wrong for letting the plane stay on the runway for over an hour and only let the door open for air". Come to find out that was the plane we were supposed to be on, that was delayed 56 minutes, and we could have made our connected flight home in time. Very unprofessional and unethical. This was our first, and will be our last, to ever fly with United.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorfolk to Houston
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am very disappointed"

(United States)

Not Verified | I will never fly United Airlines again. I purchased a premium economy ticket, according to my seat assignment it was from row 9-15. At the airport when I pulled my tickets out of the machine they were row number 23. Half of the plane was empty, I asked why was I sitting in 23 when I paid for premium. She answered me in a very rude way by saying I don't have any time for discussion and if you want to sit any closer you have to pay an additional fee. This was the worst service I have ever had, I always fly American and very much enjoyed so but I am very disappointed.
AircraftBoeing 747
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteFort Meyer to Chicago O'Hare
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"downgraded to economy class seat"

(United States)

Trip Verified | At gate just prior to departure from Syracuse, United staff bumped us from first class to economy due to failure to maintain flight attendant seat, so flight attendant was given our first class seat and we were downgraded to economy class seat. On leg from Detroit to Los Angeles: After all passengers boarded aircraft, departure was delayed 55 minutes to wait for potable water to be added to plane’s tanks, despite the plane having been at the gate prior to boarding for well over two hours. Upon arrival in Los Angeles, plane was delayed on tarmac from going to gate for approximately one hour due to lack of gate availability. First class seat quality and food quality were very low for a 4.5 hour flight.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSyracuse to Los Angeles via Detroit
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"like watching a ridiculous drama"

(United States)

Trip Verified | The pilot was late for one hour saying he was caught in traffic coming to airport in wide open Alaska and then they admitted two people whose first flight were delayed since the plane hasn’t moved yet after two hours. It is so silly to see them reconnect the channel after closing the door. Then the plane taxi to runway and waited another hour. Then they say they sent a mechanic to check on bathroom light. Another hour passed, they said the crew are too tired to overwork because the air control would not give them signal to take off yet after running late 4 hours. It will be illegal to let them overwork. Then they dumped us saying there will be a Hurricane in NJ. It is like watching a ridiculous drama this people performed exhausting all kinds of excuses. All customers were mad at that point after midnight when they kicked us out.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAnchorage to Newark
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my entire trip was canceled"

(United States)

Trip Verified | Booked a flight for Christmas. A week after I booked I received an email from United saying that my flight from Edmonton was canceled and that I should call to get my options. What was suppose to be a 30 minute hold time, per the recording, turned into 1 hour 20 minutes only to be told that my entire trip was canceled. Was told that I would receive a credit, no refund, even though United was the ones that canceled my trip, not me. This was suppose to be a special trip to see my sister who I have not seen in several years. My Christmas was ruined with one email and phone call
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSioux Falls to Edmonton via Denver
Date FlownSeptember 2020
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever. Apparently United makes you pay up to be treated like a human being. Won’t let you check in online even know they send you a link to, plane was almost empty but economy class was still packed in in the very back of the plane even with COVID. Everyone could literally have there own row. I would choose Frontier or Spirit over United any day.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Denver
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"check-in was a chaotic mess"

(United States)

Not Verified | First of all, the app. I was unable to verify the flight because I used the app to get my boarding passes, and after the flight, they disappeared. Now I have no record of them. This was a first class flight but it was as bad as most flights can get. We were delayed for an hour and a half on the tarmac in what were the most uncomfortable seats (my back was actually hurting, and I don't have back pain usually), which would not recline; there was NO entertainment system; and no pillows or blankets, or amenities kit! Even on our recent British Airways premium economy flight we had pillows, blankets, and an amenities kit. The entertainment was called "personal entertainment", which meant you have to use your own phone. But my family do not have earbuds that connect to our devices! There was no warning that we would need them! Furthermore, you had to download the United app before takeoff. I had the app, but none of my family did, because we weren't made aware of this! Anyway, the app didn't work--the movies would not come on. And the flight attendants were unable to make them work either. And that is the bottom line. The app's entertainment feature did not work. Also, the check-in was a chaotic mess. People were in line for a long time and grumbling angrily because there were only 2 people behind the counter to assist. It was as bad as an economy check-in can get, except this was supposedly First Class.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteNewark to Portland
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(United States)

Not Verified | The worst airline ever. Customer service is disrespectful, nobody wants to do their job. Delays with no explanation, takes hours to speak to an agent. This was the only airline that had a flight that would suit our path (that is the ONLY reason I used them). I will never in my life take their airline again. They need to close them down because they do not care about the people in which they serve. Just utterly disgusting United airlines
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Guardia to Los Angeles via Chicago
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"trying to figure out where and who messed up"

(United States)

Trip Verified | So wife and I went on vacation from ca-ny visit family. Started in Fresno flew to Chicago lay over then Chicago to Albany. As we were walking out of the TSA security in Albany I realized I I left my camera and lens in a bag onboard the plane. The TSA would not allow me to go back to the gate because I didn't have a ticket for a flight out of Albany. I then went to baggage claim office and they asked for bag slip I told it was carry on said I had to call, I called they said that I had to go online and fill out a "LOB" report, so I did. I have my lost article ID report number, the operator when I talk to them on the phone also told me that they have a procedure that they're supposed to go through so when they go through and clean the airplane as they're supposed to do (which they apparently didn't do) when everybody deplanes they're supposed to take any articles found that were left on board how to the gate attendant the gate attendant is supposed to take it to a secure area inside the baggage claim office area, so I'm just trying to figure out where and who messed up besides myself for leaving it on board. I would like to find out who is the dishonest person who either didn't do their job by cleaning the airplane to find my bag when the only people who were behind me were a middle-aged couple and they had to younger kids probably 10 and 12 years old the only people that got off behind me and they walked off behind me and we're not carrying my camera bag, so I'm trying to figure out which of the people are dishonest either the flight attendant who didn't do his job by cleaning, and then not paying attention in making sure things left on board didn't stay on board, or I hope he found my bag and took it out to the gate person or the gate person who didn't turn it into the baggage claim office person. There are a couple things I would like to say one I understand it to my fault that I left it on board, I apologize I wish somebody else would at least do their job they should have cleaned the guy I keep saying the guy cuz there was only one flight attendant. I mean they do tell you in the pre-boarding that they thoroughly clean the airplane after everyone disembarks and before the new people come on board, during covid come on now.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFresno to Albany via Chicago
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Entirely unacceptable experience"

(United States)

Trip Verified | Entirely unacceptable experience. Yesterdays flight from FRA to ORD was an experience which leaves much room for improvement. The treatment by the cabin crew in Business Class was unacceptable. It ranged from entirely disinterested (young male flight attendant, possibly in training) to outright hostile (senior female). Maybe I made the mistake to push the call button (in order to have my jacket hung in the closet, and later, into the flight, to order a drink) which unloaded some hostility from the female flight attendant. I must have ruined all my chances of good treatment by not putting my mask up immediately between bites which caused her to sprint over to my seat yelling at me. The food, Economy class quality, was presented without care or skill, wine came in plastic cups. When debarking there was nobody at the door interested in channeling the traffic, economy class disembarked first, nobody cared. As a customer one has literally no choice here, this is a code share situation, my flight from ORD to FRA was with LUFTHANSA, and was better by a great degree, I didn't fly voluntarily on United. What a bad taste this leaves. Disgusting. Shame on United Airlines and your lack of training of your staff.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Chicago
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no