United Airlines

Not Verified | What an embarrassing airline. Polaris Club (their elite lounge) is like a terrible buffet. First/business class seats do not have any video monitors and they do not even provide headphones. I would never, voluntarily pick this airline.

✅ Trip Verified | 4 out of 4 delays. Every time I have layover there is a delay. It’s actually kind of sad the planning of their flights never fails to cause a longer travel time. I would rather spend twice the money and fly with no stops, than every single flight that offers layover delaying hours past the actual time they provide. Or they could just put accurate departure times. I won’t fly United unless the ticket is basically free.

Not Verified | We booked our flight many months ago, as a family of four with two small children. United didn’t give my husband a seat number, and when I called they told me he would have to get it at the gate. At the gate they gave a boarding pass and sat him in the front row even though we were are the very back of the plane. This is the second time in the past year United has split our family up and not notified us until we are at the gate. And if we wanted my husband to sit with us? $104 up charge for ONE seat change. Additionally, we had two extra small carry on kid suitcases which they made us pay $35 each to check because our ticket selection was the most basic. We took American Airlines on our way there for the same trip and it was lovely. They made an effort to sit our family together without any up charge and had a normal carry on/personal item allowance.

✅ Trip Verified | First class on this first short 1-hour domestic flight. I’ve flown a few similar flights with United. Crew is professional. They served drinks before takeoff which is nice. Seats were comfortable, plane was well maintained. They’ve removed all in flight entertainment screens which is appealing. I’d like to use my phone for things other than watching a movie. They only served biscuits and chips which is sad. Paul on my ORD - FSD flight (8 pm) was wonderful. I’d still fly United First but I have a slight preference for Delta because of the IFE part.

Not Verified | Anyone reading this, if you’re flying United do not check your bags. Take it on board with you and worst case they will tag it on the jet bridge. Another trip, another opportunity for them to not have my luggage when I arrived at my final destination. Also bring some type of ear buds! I had a guy next to me snoring for three hours and the guy behind him also snoring for over 2. I said something to the flight and he said there was nothing he could do. First class means nothing with issues like this. I paid more and was subjected to this. My luggage was found and brought to me the next afternoon after checking into my hotel the previous evening. Thanks United for doing anything you could to make my trip to Vegas one I wish I could forget. I also sent in feedback to them complaining about everything. Three days now and no response. Sadly, I’m not surprised or maybe they’re extremely busy responding to others who experienced the same on other flights.

✅ Trip Verified | The worst airline I have ever flown. Frozen food on the flight. I flew in a bulkhead seat and there was not enough leg room. Seat doesn’t go back far enough. Slep t 2 Hours in the flight.

Not Verified | Horrible customer service and policies. Bag fees charged after the receipt shows ticket bags are free. Waste of time trying to fix the issue, as it will take more of your leisure time talking to nice but grossly incompetent agents. Best to not travel with this airline.

✅ Trip Verified | It started on January 3rd at 10:10AM with the first flight from Brussels to Chicago with UA 973. Half an hour into the flight there was a medical emergency and we had to return to the gate. It happens and needs to be done. After an inspection for the overweight landing, we were good to go with just 3 hours delay, not a problem. And then, the flight attendants didn't want to fly, too many hours they claim? Flight Cancelled. Everybody back to the gate area where they United staff made the statement that there will be no re-booking due to the large number of passengers, everybody on hotel and with the same plane the next day, at 1PM (27 hours delay) we later heard. Next day, ready to go, boarding time passes and a shouting match starts between several United staff members, even the police had to intervene. Then, 1 hour later, hello everyone, we cancel this flight too. That is where panic starts, my business trip turned into a nightmare. Since it was past 2PM, all US flights had of course departed. Rush to the counter, proposal BRU-to London- Washington- Chicago and finally Desmoines with the statement "check in Washington for faster connection". Arrival January 5th 11AM, 37 hours delay! So, flight to London, no boarding passes yet for the next flight, rush to a United counter, got the passes and they said run, the flight is closing the doors. During the 15-minute sprint I noticed that a was downgraded from Premium Eco to ECO. At the gate I explained the situation with my original tickets, they say that they can't find my reservation? "Get on the plane now or stay behind" with free seats available. In Washington, United counter, "What are you doing here, you should be in Chicago" explained the situation, well, it ended with "Why did i fly from Chicago to Washington". Gave up, stressed without believe and major back pain, yes that is why i need a minimum of premium ECO. Next stop Chicago at close to midnight, dead tired. At yet another United counter full explanation, i was told, "there is the gate, departure in 9hours". In a closed airport, needless to say i demanded a hotel to sleep and shower. Thankfully I got at least that. For the rest no apology, no compensation, nothing from United Airlines.

✅ Trip Verified | United, maybe it’s time to review training your staff. Starting the day at 6:00am with an attendant who wouldn’t check me in because she couldn’t figure out my Schengen Visa. Surely this is something you learn before working at an international airport? Next, did your attendants ever learn to count at school? Everyone is ushered into the plane, only to have bins small bins, no help whatsoever, and chaos abound. We were told to then walk back out of the plane and check in our carry on luggage all the way to our final destination, a 20 hours later. The reason we have carry on bags is because we need the items in them- they nearly did not even give us half a second to remove insulin and medication from the bags.

Not Verified | I had just gotten my dog certified as a service dog. I wanted to make sure that there wasn’t problem when I was flying. I called special services and spoke to Thelma on the phone. Not only did she help me fill out all the forms correctly but she also told me what I would need to fly with them next time and everything that I would have to do before I fly. She was incredibly patient and talked me through every detail. She also sent me the DOT form just so that I had the proper form for my next flight. Being that I’m not very tech savvy I really appreciated this greatly. When you’re ill having an issue while flying is draining. Thelma really made my flight a breeze. I’m so grateful for all her help.