United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3753 reviews
3/10
3 star Skytrax Rating
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1/10

"wait another 16 hours for a flight"

(United States)

Not Verified | I have already learned never to fly United, do to a broken surfboard a few years ago and zero accountability on their end. However for some reason I forgot this, and have been slighted a second time, when a plane was delayed missing the connecting flight due to their error, no hotel voucher was offered, no refund was offered, no food was offered, and we had to wait another 16 hours for a flight all at the very last minute. Pretty much bottom of the list for airlines rather pay the same price and fly a budget airline like spirit, at least they have a cool name and don't have the pretence of a good airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Roanoke via Washington
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"plane with no social distancing"

(United States)

Trip Verified | Horrible, especially since we are still in the middle of a pandemic. Had US on the plane with no social distancing. We were squeezed on the flight like sardines. Those seats are so tight. We would have been better flying spirit!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Newark
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly with United again in my life!"

(United States)

Not Verified | My flight was delayed so many times, I got to Ohio on Friday at 3.30 am instead of 11.00pm. Then today my flight is delayed an hour again going to Chicago and from Chicago to Ft Lauderdale. This is ridiculous that I have to deal with this when I booked this flight ahead of time. There were apparently mechanical issues and other issues going on. I’m confused how y’all are still in business. I will never fly with United again in my life!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Ohio
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"check in employees were rude"

(United States)

Trip Verified | My second time flying from Chicago O’hare and will be my last. Not only was check in employees and TSA employees rude to me but were rude to other passengers as well. I don’t recommend this airport as they clearly don’t care for their customers, there is another airport in Chicago and they also offer cheaper prices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Tampa
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I had the worst experience!"

(United States)

Trip Verified | I had the worst experience! Flight 1626 from Jamaica. Firstly we flew into Jamaica on American Airlines. American did not charge for carryon on an international flight. I read about carryon and the 5 children we were traveling with carryon was well within specification but I guess it’s everyone fault that passengers must be subjected to disgruntled employees of United Airlines in Jamaica. We paid $90 for checked bags and just because they want to give us a hard time gonna tell us to pay $30 x 5 additional bags. I explained we were not aware of this extra cost and we are in no position to pay. I pull down my mask to speak and she let me know. “Do not speak to her without my mask covering.” No customer service at all offering any solutions because our checked bags wasn’t overweight so my husband quickly thought we are going to take out the kids clothes and spread it through the 3 checked. The agent suggested she damage the kids suitcase that was her solution. The supervisor walks us over to a station to see if the kids carryon fits in the overhead which it did and told us no it doesn’t that the carryon need to fit horizontally. Looking perplexed and feeling disgusted, we worked feverishly to pack the suitcase and discard the suitcases. Then to add insult to injury the agent wants to charge for overweight of 2-3 ounces, the supervisors had to advise to let them go. The employees of United Airlines are unprofessional! So because we were on basic economy United Airlines wants to turn families upside down and inconvenience people to make them pay more to select seating. It was eight of us traveling and everyone was separated our 3 year old was placed alone. All in a scheme to us to pay to sit together that should be illegal. The airline is a disgrace.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontego Bay to Newark
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"break my guitar is what they did"

(United States)

Not Verified | Traveling from Mexico to Atlanta with my guitar as carry on was fine till I had to board United air line to Virginia and had to give up my guitar I said no but that wasn’t an option for them. I hear all they want is to break guitars and break my guitar is what they did. It was a 300$ C.I (Grand Cayman money) so almost 400$ usd made a claim and got ignored. Finally got contacted back with a 100$ United airline credit, that I did not use or even think about using. Never again will I fly with UA and recommend that you don’t either.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico City to Atlanta
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will choose a different airline"

(United States)

Not Verified | If I ever have another choice, I will choose a different airline. For this particular trip, our flights were booked through Swiss Air, but our first flight of the day was operated by United. United does not have Curbside Check-in, and we are moving to another country for 2 years, so we have the maximum allowed baggage (2 carry on and 2 checked under 32 kg -- based on Swiss Air's rules). The guy at the counter told us we had to have a negative test result before we could get a boarding pass but the location of the Xprescheck (where we scheduled to get our tests) is in the terminal, so you have to have a boarding pass to enter. He finally decided it was okay to use our vaccination cards. Our bag was two pounds over. He said it would be $400 per bag that was over. We repacked to make sure each bag was under weight. Your flight was delayed twice, so you're going to miss your connection in Chicago, even though you had a three hour layover. We'll rebook your flights for you. The only flight he could find was the next day with 2 of us in Business Class and three of us in Economy for the first leg of the flight (basically any portion operated by United). But they don't offer to refund the difference between the price we paid for everyone to have Business Class nor do they offer any kind of assistance (like a hotel stay since it was their fault or even a free meal service)? Nothing. It's just our bad luck that we flew with United. Went back to a hotel to wait for tomorrow's flight. Took a one hour COVID test at a new location so we could check in online, but we still can't because even with the negative results uploaded in their system, they won't let us check in without looking at our passports. So I have three little kids that I can't check seats to make sure they are sitting somewhere near me and I can't check in online to let them know how much baggage we have. I took the exact same trip through Delta a month ago and it was entirely smooth sailing. If they have to reschedule your flight, they take the time to pick seats out with you immediately to make sure you are sitting near your children. But with United, we rely on the kindness of other passengers to trade seats with us so that we can sit with our kids. If you want a trouble free flight domestically or internationally, with service personnel who go the extra mile to help you out when they have failed in any part of their performance, you don't want UNITED.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSalt Lake City to Chicago
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never choose this airline again"

(United States)

Not Verified | Have travelled the last several years with a backpack and carry on for no charge (that's why people carry on). Wasn't allowed to check in online (economy). Got to the gate, had to check in manually, and was informed I had to check my carry on for $35 even with military ID. Yes, because they only care about military families on orders. I will never choose this airline again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Antonio to Boise
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"It just felt unprofessional"

(United States)

Trip Verified | I have flown with a handful of airlines in the last year and even in the last week and I never had this experience with other airlines. I always fly with a medical bag full of supplies for my health issues. Both at the front desk and before getting on the plane I was questioned about what my medical issues and and about what supplies I really needed. I’m not a very private person so I couldn't care less to share my medical issues or list off the medical supplies I need. But it was a bit uncomfortable as it felt as though they could deem my medical issues sufficient enough for a small backpack or that they just didn’t think I had health issues maybe. I was about to just show my medical tattoo or start pulling out supplies. It just felt unprofessional. I know some people would feel even more uncomfortable so just a fare warning. They also definitely seemed irritated with me, like I’m irritated too. I have to carry this extra stuff around to stay alive all the time. I always go to the front desk/bag check to confirm this is okay since there only so much space on the plane and most airlines willingly accommodate. Often checking one of my carry-ons if they have a shortage of space or the very least just let me carry my extra backpack on. Usually I just say I have a medical bag and then the only question I get asked is if I need it on the flight with me or if they can check it or another bag. I’ve definitely never had to list out what medical supplies I need to keep on my person with any other airline until today. Wasn’t impressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Seattle
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely terrible experience"

(United States)

Trip Verified | Absolutely terrible experience from start to finish. Both our outgoing and return flights from a weeklong trip to Maine were heavily delayed. With the outgoing flight, we were told it might be a few hour’s delay…or maybe the flight would be cancelled, they had no clue, so we waited in the airport for hours before finally departing and missing our connecting flight. We went from planning to arrive in Maine around 3pm to arriving after 10pm, which, had we known, we would have booked a hotel near the airport rather than one requiring a two-hour drive. On our return flight, after multiple delays, boarding and deplaning twice, and waiting for hours, the flight was canceled, leaving us scrambling to find a hotel room and a taxi/Lyft in an area where both were very hard to find. So now we’re missing a day of work and paying for another day of hotel/food/transport, and we return to the airport the next day for our rebooked flight. Our flight was supposed to leave Chicago by 7:30pm; it’s now almost midnight and we’re still sitting here, having gotten 5 or 6 time updates and two gate changes. No clue if we’ll actually get to fly out tonight or end up missing yet another day of work and paying for yet another day of travel that we hadn’t planned on. Will do everything in my power to avoid flying with United ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColumbia to Bangor via Chicago
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no