United Airlines

EWR-PVG on a 777-200. Economy Plus exit window seat. Was able to get this seat without paying for it due to a bug in the online seat map (otherwise it would be an extra $192). Overall it was a satisfying flight given I only paid a little above 600 dollars for this non-stop flight which would usually be over 900. The food was standard but not very adequate. There were friendly flight attendants but some were very rude and indifferent. Entertainment was ok but the system was sluggish. The headset did not work but I was able to use my own earphones. Lavatories were not very well maintained and I didn't see any flight attendant clean it during the entire flight. However all these negative aspects were overpowered by the price and the free exit window seat. Would definitely fly them again.

All week long flying with our three year old we have preboarded the planes. Well upon boarding a flight that need I say arrived two hours late with United we were told to get in the back of the line with her as they have voided the children board first policy as of this weekend. He was rude about telling us and made it embarrassing as if we were doing something so wrong we were doing what we are used to doing not to mention we didn't just try to be the very first we actually got in line up 2 just because we weren't in any hurry to board. After all we all leave at the same time right? After waiting almost 4 hours at the airport with a toddler because of a delayed flight that's not how to really brighten someone's day and treat them. Maybe if you want to change a policy like that again and be butts about it at the gate be sure everyone is aware of your new stupid rule!

After having a confirmed reservation to Buenos Aires in first class for three months before the flight for which I used miles - I'm a million mile plus flyer - I was bumped from first class and sent back to row 30 (on a 767) because United had oversold the flight and other passengers had paid more money for their tickets (not used miles). The seats in economy are among the most uncomfortable I have ever experienced. The United staff - who were long time Continental employees - were very embarrassed and said it should never have happened. And of course it should not have. A deal should be a deal or the airline should warn people in advance that their accumulated miles which they tout as being very valuable are really not so valuable and can become worthless if the airline chooses. When I complained after the flight United's response was essentially "too bad".

This experience has been disgusting. I was flying from Newark NJ to London to grab a connecting flight to get to Dublin. The original flight was delayed 3 hours which wouldn't be so bad if someone would have properly advised us about the following connection. Due to the total lack of communication I proceeded to miss my connecting flight because United failed to give me the information I needed to make it on time. I will never fly with this airline again.

Flew out of SFO an hour and a half late. Got to Houston only to find out my flight to Huntsville had been cancelled. I go to the "customer service" desk to be put on another flight. The only one she says is available is the 4 o clock flight the next day but I can get on standby for the 10:30 am flight. I ask her if I'll get reimbursed for the hotel room I'll have to get. She says United doesn't reimburse for weather and then tells me I won't be able to find a hotel room because there is a conference in Houston and there are no hotel rooms available but I can sleep in the airport. She also complains to me that everyone is taking it out on them and it's not fair. I proceed to tell her it's also not fair that my flight was cancelled and that they won't reimburse me for a hotel room or food or taxi fare. When I went back through security I was told I was not able to re-enter the airport because my flight wasn't until the next day. I ended up finding a hotel room and thanks to my mom calling travelocity I got on the 1030am flight. I ended up cancelling my flight back to SFO on United and booked it with American.

I really was disappointed. Leaving Milwaukee no flight crew. One and a half hours late leaving stand in line for two hours to get connecting flight changed airplane waiting for me to board. This was leaving Milwaukee for Houston. Coming home leave Florida great. Get to Chicago no crew finally board plane wrong crew and asked us to get off the plane. Wait for right crew to get there held up in Milwaukee. Get on plane 1.5 hours late taxi back to terminal plane over heating. Get this fixed so we have no air conditioning in plane sweat and over heat to go to Milwaukee. What is the problem. Don't think I ever want to fly United again if this is the normal procedure.

Seattle-San Francisco/San Francisco-Sydney-Perth. The departure staff were some of the rudest uncooperative staff we have had to deal with. Having stood in "row 5" to board and submitting our boarding passes we were told our hand luggage had to be put in the hold as the overhead lockers were full. This was very unsatisfactory as we were ticketed through to Perth. There was no checking of legal size of cabin bags. We saw many oversize bags go aboard including a musical instrument case at least 4 foot long. People putting their second piece in overheads instead of at their feet. If this was policed there would have been room for all legal sized bags. As we are aged 75 and 77 we had medicine required to be taken on the 27 hour journey. After removing medicine we allowed bags to be placed in hold. As the plane was about to leave gate we realized our passports were in our hand luggage. On approaching the head stewardess and the captain and explaining we would be unable to leave USA until passports were returned. Only through the captains orders our hand luggage was unloaded and brought up to the cabin. Full marks to the captain he placed one bag in the cockpit and the head stewardess rearranged some other bags for the second one. This delayed departure by 15 minutes due to the incompetent staff at boarding gate not listening to where we were going. San Francisco to Sydney was poor service poor food no drinks unless you purchased them. Qantas flight Sydney to Perth only a 4 hour flight and free drinks with meal and the offer of second one .

Rome to Newark (EWR) in Business First departing at 9:50 a.m. We were lucky that we could use the miles we had accrued with the United Mileage Plus card for this trip and were very happy with the flight. United uses Alitalia lounge for BusinessFirst customers which is located in the basement of the terminal. It's very dated with white leather chairs and orange plexiglass dividers between seating sections. There is a bar just beyond the entrance which looked very poorly stocked with almost empty bottles of various liquor and the surly server behind the counter begrudging made espressos on order. Food consisted of some bread butter jam small croissants and cold cereal. Overall a real disappointing experience. The flight was announced in the lounge and we proceeded to board. We were in seats 3K and 3L. Others have commented that the person in the window seat has to climb over the person in the aisle seat which is true. Once seated we were offered a choice of OJ Champagne Mimosa or water and handed our menus. Our flight attendants introduced themselves as did the flight customer service manager (not really sure what that means). After takeoff we were offered a beverage and warm nuts. Food service began and was very well done - in courses. Four options for entrees were given and wine was offered throughout the meal service. After lunch a cheese cart was offered followed by made-to-order sundaes. All in all very good. The new seats are fairly comfortable although at 6'1" I found myself having to bend my legs a bit when lying down. Working the leg/foot and head rests took some getting used to. My biggest criticism would be that the "storage" shelf is over your shoulder and behind you. This includes the jack for the headset which I kept pulling out when I turned in the seat. It was hard to get to and pretty unusable. The entertainment selection was excellent with great late run movies television shows and music. An hour before landing we were offered a snack consisting of a chicken empanda fruit salad cucumber salad and chocolate. We landed 1/2 hour early and were the first off the plane. All in all a great flight.

Flew a 747-400 from Chicago to Hong Kong. The economy seats were horrible. They were extremely small. The seats were so bad I stood for over 5 hours during the flight.

Flew YEG to Amsterdam through Houston return in business first. Flight crew on all flights were great very professional and hard working. The one complaint was the food Tasteless overcook and very little variety. Also cabin could be kept a little tidier. Other than that good flights.