United Airlines

Had a multi-city going ORD-PEK and NRT-LAX-ORD. First leg was okay with the in-flight entertainment being satisfactory. On the first leg service was acceptable with it seeming the best on my NRT-LAX part of the itinerary. However because I went on standby for an earlier LAX-ORD flight the agent service *inside* the airport was actually quite poor as I was actually yelled at (along with a whole line of delayed passengers) by one of their agents. At this point I plan on only flying United for domestic flights because I'm a Star Alliance Gold member but otherwise there are much better airlines for any future international trips I may take in the future.

Because I wanted to try a 787 I flew LAX-Shanghai then returned on a 747-400 Shanghai-SFO. While the seats are more-or-less simulated business class and the entertainment selection is quite good the service quality is the worst in my 35 year experience. The "flight attendants" apparently come to work only to qualify for free travel as they most certainly do not go out of their way to provide anything approaching "service". The meals and drinks were delivered with all of the passion one expects when one of these veterans delivers the FAA pre-flight announcements. I despised making any contribution to wages these people did not earn. Given a choice between United and Aeroflot I'll likely choose Aeroflot. I fly 10-12 times per year and make the Asia flight 406 times annually this round trip is the worst I've had in 35 years of travel. My advice: fly anyone but United.

I was flying from Orlando to Vegas with connection in Houston. First flight was delayed about 4 hours (not due to weather so it was just because of United and their lack of or poor maintenance of planes). This made me miss my connecting flight so I had to wait in the huge line to get a flight to Vegas. I finally made it to Vegas about 5 hours later. They didn't apologize or give me anything for the inconvenience. Then the day came for my flight back to Orlando which I was dreading. My flight from Vegas to Houston wasn't too delayed so I figured it was a good day. Boy was I wrong. I arrive in Houston at around 2.30pm only to find out that my flight back home was cancelled and they put me on a flight to Orlando the next day at 9pm. I had to wait in the massive customer service line to see if I could get on an earlier flight. After about an hour I get to the front and they told me they can put me on a flight to Jersey with a connection to Orlando. It would get me home by 1am so I figured to do that. Well surprise surprise the flight to Jersey was delayed which made me miss the flight to Orlando which was the last flight. I had to stay the night in Jersey at the airport because they wouldn't pay for any hotel. All in all they had me hopping from state to state like if this was a game and never apologized. I'll never fly with them again.

UA 922 20 July: My name is one of three called out for last boarding due to delayed UA 1711 flight from Boston to Newark due to a mechanical problem as we were told. The delay did not augur well for my not-so-pleasant experience in the flight: no water in the loo food was miserable (the sweet sour chicken meal was kind of soupy and was tasteless) and one particular stewardess was quite snappy. The good thing was the uneventful flight which was a relief considering the week's news. Another good thing was my "seatmate" was transferred next to family so I had two seats to myself. My "no" recommendation was specifically for this plane and crew.

When boarding United flight 919 from LHR to IAD on July 22 2014 I was mortified to be humiliated by a flight attendant because I could not reach the overhead bin to stow my carry on bag. The plane is large and I am 5'1 not tall enough to reach the bin. At 69 I also do not have strength to lift a bag over my head. Berating this to me she said if I could not put the bag in the bin myself then it would have to be checked. Other passengers were shocked at her response to my predicament and of course a kindly tall gentleman immediately put it in the bin for me. On departing the aircraft a tall woman who had heard the attendant earlier came over to take down the bag. The attendant's attitude and manner was very rude. I was in seat 27D for which I had to pay an extra $125. I have been flying across the Atlantic for 53 years. This was my first and hopefully last trip I'll make on United.

Being from New Zealand I have to fly all the time just to get anywhere! Hence am used to flying all round the world multiple airlines. United Airlines are the worst airline I have flown and would not recommend them to any traveler. My Honolulu to Newark flight 2 days ago was cancelled. The reason? "The plane didn't arrive". No explanation. No food voucher (not that we were going to get fed on a 10 hr flight anyway). Grumpy ground staff who obviously had had no customer service training. Luckily got reconnected through Delta who were obliging helpful and got us into NYC with no problem. United's aircraft are old there staff are lazy and unhelpful and they are years behind European Asian and Pacific airlines in regards customer service. Star Alliance should dump them.

My wife and I flew from San Diego to Paris France. On the return trip the video on the plane was inoperative and we flew 10 hours with no movies or sound. The second leg from Washington to San Diego had no video screens available on the plane and the power plug under our seat did not charge our electronic device so we could not watch a movie we had downloaded as we used up our battery on the previous flight from Paris. To top it off one of our bags didn't arrive with the rest of our luggage and hasn't turned up a day later. Needless to say the airlines should have compensated us for the lack of video service during an international flight. The missing luggage might turn up hopefully! The crew were excellent. Not their fault!

United 941 flight taken 10 July 2014: If UA flights can clone the pilots stewardesses and stewards in this flight and put them in each one in their fleet UA will score 10/10. Leg room of the economy seats was quite a problem. I had cramps so I had to move to the backmost seat which was free. I spent the duration of the entire flight from Heathrow to Newark (connecting flight) catching up with my readings. Seeing that I was busy and not relaxing at all the crew were nice and even gave me a box of chocolates! I must mention that the touchdown was the best I have experienced. My recommendation is based purely on this flight alone.

Flew YYC-IAH yesterday on B737 and have to say nice flight mainly because of the class of service and the nice crew on board. Plane interior had seen better times and looked a bit outdated. Delay almost made up during flight. The friendly skies are much more friendly in Business than in Economy and unfortunately the gap between the 2 classes are way too big. In the future I hope United will shine some friendly 'skylight' towards the back of the planes to really earn the friendly sky status for all classes.

LAX-SFO one-way on B757-200. Surprisingly United has installed a good IFE system with updated blockbusters collection. Enjoyed my snacks and sweet apple juice on board. Speaker a bit too loud but all in all a surprisingly pleasant experience for such a short flight as 2 hours.