United Airlines

Having recently travelled to and from London to Nashville via Newark on United Airlines I do not understand how this airline is still in business. We had 4 flights with them one cancelled one delayed 3 hours and one with the most rude and arrogant staff. The airline is a disgrace.

ORD to PSP via Denver one way in economy. Both flights on time in fact the flight to PSP was about 20 minutes early. Planes clean. Staff was very competent. They are really starting to put in noticeably smaller seats.

First Class round trip from San Francisco to St Louis. The flight over was fine. The return trip was on a Sky West jet! The 4 hour flight had no video the seats were poor and there was no meal only a snack box! While I'm sure that this saved United Airlines money I describe it as a bait and switch. I paid the extra for First Class and didn't get what I had paid for.

Our travel agent booked our flights within the USA from Australia. Each leg was on United Airlines. I had read previous bad reviews on this airline but thought we would give them a go. The experience was okay. The staff were fine each flight was crowded and each time we were down the rear of the plane. There was nothing remarkable about any of the flights but at least we arrived safely.

RT Kona Hawaii to London Heathrow. The flight from London to San Francisco is about 11 hours non-stop. I am a 6'3" disabled and booked my flight with that disclosure. To accommodate me the agent made an effort to place me in a seat which had an empty seat beside me - very considerate and appreciated. At Heathrow prior to boarding I was called to the podium. To accommodate a family so that they might sit together I was told (not asked if I minded) I was being moved to a different seat and unbeknownst to me in a three-abreast row without an empty seat beside me. Now I know that United felt the priority of placing a family together takes precedent over my disabled status and assuming a full flight I can understand that priority. This particular flight however was about 90% filled. Many empty seats were available. I know that having an empty seat beside me is not a right or entitlement as a disabled person yet was a kindness extended to me by the reservations agent a kindness for which I was very grateful. UAL has a policy in place to help accommodate and make more comfortable disabled veterans whenever they can. I am pleased with that policy. I am just disappointed with what happened on that flight. Additionally and as mentioned in previous reviews a 737 is far to small an aircraft for the flight from Kona to San Francisco without increasing the pitch and width of the seats. Years ago United was known as an airline that cared. It made for comfortable travel travel to which I looked forward. In summary in the future I will make a sincere effort to travel with an airline other than United.

Since the late 80's I have been flying UA for business and pleasure and it has been a roller coaster ride. Having switched to another carrier for the last couple of years due to truly awful reliability and missing customer meetings I thought I would give UA another chance on a trip from Denver to Paris. How hard could it be? Get on the DEN-ORD flight allowing 2.5 hours in ORD to make the transfer to the ORD-CDG flight. The trip occurred 10 days after the control center fire and calls to UA customer service a couple of days prior to our trip confirmed things were working well again in ORD. The origin flight in DEN was the continuation of a SEA-DEN leg and that plane arrived right on time. The departure for ORD showed on time so we went to the gate to find another on time message on the board. Boarding time came and went with a last minute 15 minute delay. No problem I thought we had plenty of time in ORD. Soon another delay showed up on the gate monitor now we were 30 minutes late should I be worried? How much worse could it get and where was the Seattle aircraft that had made it to Denver on time? Soon another delay with the bottom line of just over an hour. Finally we boarded and pushed back and sat and sat and sat for another 15 minutes when a mechanical problem was announced. At this point it was clear we would miss the Paris connection and we went to the long lines at Customer Service to see what we could do. UA moved us to the later Lufthansa Frankfurt non-stop with CDG connection and said they would transfer our bags. (Of course no bags the next morning in CDG and UA blamed it on Lufthansa). Bags showed up 3 days later and we found out that UA sent them to ORD on a later flight. All this is very sad as the customer service people are trying hard to make their system work but are hamstrung by continued incompetent management. Once again we are riding the competition who are not perfect but much better than UA.

I was horribly dissatisfied with my experience using United Airlines. I was traveling to the states for Thanksgiving weekend and was delayed 3 hours on my first flight due to "late inbound aircraft" and again for my connecting flight another 2 hours due to the same reason. Looking back the last 4 times I have traveled with United this has been the reason. There was no weather leaving Montreal or Chicago. Then again on my return flight I was delayed 2.5 hours and 4 hours on my connecting flight. When I finally got to my final destination at 2 am after 12 hours of traveling which should have taken a total of 6 I waited 45 minutes for my checked luggage. When I asked why we were waiting for so long the United representative told me there were two flights coming in from Chicago and they wanted to put the luggage out all at the same time. I've never heard of this happening and several other passengers and I thought this was unreasonable. Our flight landed several hours late why should we have to wait even longer for another flight to land deplane and unload their baggage. I will avoid flying with United again simply because they did nothing but say "sorry" and essentially ruined what would have been a very enjoyable weekend with my family.

October 10 LIS-EWR. After arrival at our departure gate I thought I was at a wrong one after looking at the aircraft parked at the gate. To my astonishment I was about to make an 8-hour transcontinental flight on an ancient Boeing 737-200 whose regular use in domestic routes was phased out in 2008. United wouldn't be United without some kind of delay so there was a 30-minute hold. The flight was relatively smooth. Staff appeared to be seasoned but lacking courteousness with one having a condescending attitude and curt tone. Meals were hardly edible - I would say they were the worst of many kinds I have had. Overall I rate my experience with United below average and will try to avoid my future journeys with this airline.

Went ORD-DCA-ORD overall flights were okay although both were delayed. On my outbound flight there was also a delay because of a seat being broken on the aircraft and subsequently it seemed the flight was either overbooked or not completely ready to depart by the scheduled time due to some confusion with seating arrangements.

Sat waiting for maintenance and cleaning crews for over an hour. Sat in hot plane for all that time. More ground crew accountability is badly needed. This was just the tail end of our trip. Flights from home were delayed. We have people counting on our arrival for childcare. Unbelievable disorganization of different crews in Houston New Orleans and Illinois.