United Airlines

I used to only fly united but my last trip will be the last tome I fly United. I booked a trip to Las Vegas and the flight was delayed. United re-routed my flight through Delta. Delta offered complimentary TV and snacks more leg room and I didn't feel as if I was sitting on my neighbors lap. I think United has forgotten about the customer service which used to be the only reason I would fly with them. I will now definitely try other airlines to pick my go to for travel.

Flying from Cincinnati to LA at 5.30am - got to the airport about 40 minutes prior to departure - told us we couldn't check our bag (I've flown internationally and have got bags checked with 30 minutes prior to flight and come on - there aren't that many flights leaving CVG at 5 in the morning) however they rebooked us on other flights and we arrived in LA about 1.5 hrs later - ok not so bad except that when the ticket agent changed our outbound flights she cancelled my son's return flights and when we tried to fly home - no flights - luckily another airline for the return but triple connections due to the agent's mistakes. The flights themselves were ok but everything costs extra now.

After flying from Sacramento to Dulles airport in Washington and then on to Frankfurt it was apparent why United ranks at or near the bottom in the airline ratings. The Airbus 320 to Washington a 5+ Hour flight was brutal. There is no leg room at all the seats are flimsy and uncomfortable and it's impossible to recline your seat because of cramped space. It should be unlawful to pack that many people into limited space. The flight attendants were tired surly and unfriendly. We were in Economy but a row of seats right in front of us were Economy Plus they were empty on our flight. My husband needed to use the bathroom so I sat down in one of the Economy Plus seats until he finished so I could stretch my legs. An FA quickly came over and informed me I couldn't sit there. I told her I was waiting for my husband etc. She said rudely that I needed to return to my assigned seat. There were many empty seats on this flight but when people tried to spread out to get more room they were told no. One man asked if he could sit in one of those seats and was told no because they were Economy Plus. I don't get this attitude. The food was horrendous! There was no food service on the Sacramento to Washington flight which is inexcusable on that long of a flight. Aegean Air from Istanbul to Frankfurt a 55 minute flight served a hot meal - at midnight! There's something wrong with this picture. On the Washington to Frankfurt flight we were served something called a crostini. It had processed lunch meat and processed cheese. It was so horrible I couldn't eat it. Airline food has never been great but it's reached a new low. United should be ashamed of their service. We won't fly with them again.

I travelled from Singapore to San Francisco only because it was a codeshare flight with ANA (from which I booked my tickets). Inflight entertainment was decent on the 1st leg of the flight to Tokyo presumably because it has just been upgraded with touch screen high resolution screens. However inflight service was horrid if you would even call it service to begin with. Flight attendant lashed out when I returned my tray (I was back from the restroom returning to my seat and thought it would be convenient for us both if I were to hand the tray to him since he was collecting the trays 2 rows before mine). "Can you please wait" with absolute annoyance and utter look of disdain before grudgingly snatching the tray away. The same flight attendant stepped on a pillow (which fell from a passenger's seat) while pulling the trolley and conveniently kicked it aside to the bottom of the passenger seat without a bat of his eyelid. On the food expect the same food you'll get from a low cost carrier. In fact you'll be better off with just cup noodles. It was the first time I have seen attendants hand out food without giving you the option to choose simply because "we ran out of xx option so this is your only choice". Inflight service was scarce no one bothered serving water after the meals and before flight landed. On the 2nd leg from Tokyo to SF there was a huge screen in front which they call inflight entertainment. You have the option to pay a nominal sum for wifi access and watch the movies from your own smart devices. Food was as poor as it can get for an international airline with poor service all the same. Rude attendants were still present but I was spared from any lashings this time round (the lady in front got reprimanded for the most ridiculous reason). I asked if I could make an inflight purchase 4 hrs before the flight was scheduled to land and was told the attendant in charge was resting. 2 hrs later I asked the same question and the same answer was given. Just when I decided I am not going to let United earn another cent from me that flight attendant finally finished her break right before the plane commenced its descent and asked what I would like to get. Do note that the ratings were made when comparing against the inflight experience I had when I took Cathay Pacific and ANA flights from Singapore to SF earlier this year and last year.

Not great. Flew Newark to Panama bare bones service even have to pay to watch the tiny TV so take an iPad. Minimal service but on time. Transferred to Copa for short flight to Medillin Colombia seemed like first class! When I arrived I was told the was a problem with my return and you had better sort it out. Copa can do nothing with a 'United booking' so called United in USA to find out. Flight had been cancelled although no email received. Eventually got on economy plus and gone via Houston with tight connection but made it ok. They really just get you there and back without any frills. I live in Asia and in a country with usually great customer service US Airlines and United in particular are very basic!

I took a flight from Shanghai to SFO and onward to LAS. On the return trip from LAS to SFO and then to Hong Kong. 1) Old planes - the planes are so old you don't even get your own personal TV. I remember flying in the 1990s to be just like that when inflight entertainment runs over the large monitor in the front. How is anyone near those screens ever going to sleep on the long flights? 2) Food just is bad. You need to pay for alcoholic drinks. Really? You can't price that into the ticket? 3) Check in at LAS is a nightmare. The auto check-in machines don't really work and require a lot of manual intervention from the staff but there's probably 2 staff serving about 2 dozen machines. 4) Seats are bad.

If I could give United Airlines 0 stars I would. United is a horrible airline with awful customer service unreliable departures dirty airplanes and rude stewards. I booked my ticket 6 months in advance and was bumped to a different later flight about a month prior to my trip. I called the airline and was able to be placed on my original flight. The customer service representative offered no sensical explanation as to why I got bumped. I wanted to ensure I would not be charged for their mistake. The representative assured me I would not be. Well that was not the case. On the day of my flight I found out I had double reservations for two different flights and was charged twice. I immediately called customer service to rectify the situation. I was on the phone for over an hour and the situation was handled horribly. I am beyond disappointed and disgusted with their lack of professionalism. As frequent traveler for both personal and professional purposes I will never fly United again.

MAN-EWR 24/8/14 Flight UA80. I have never experienced a flight in which the crew have seemed almost desperate to pick a fight with passengers! I'm sure they were all tired and keen to get back home but aren't they being paid to attend to the needs of passengers? As well as the staff being incredibly surly I was amazed that they chose to serve a chicken dinner at 10.30am in the morning! They can't even use the rationale that they were working on the destination time zone as we were flying to the US and it would have been 3am there! Luckily the food was absolutely inedible so it wasn't an issue in the end.

ATL-ORD-LAX 27 Aug 14 UA3542. United likes to change your itinerary at the last minute. My reservation was ATL to LAX thru Denver when made but when I went to check in I was routed through Chicago. It was an agonizing trip lasting much too long. United doesn't even give you basic horrible airplane music or rerun TV episodes. You have to pay for everything. Bad business. Not flying United for a year or 2. Maybe never.

Unless you want to have hours of intimate contact with a stranger do not fly United! I am a small women in my 60's. United's seat size just fits me. I was in a window seat when a medium-large gentleman a little round around the edges sat next to me. This man was not obese. He overflowed his seat enough that every time he moved we were shuffled together from butt to knee. I put up with it for half an hour and then excused myself to the aisle. I paced in the back of the plane for an hour. The attendants were serving whatever they serve and saw that I was near hysteria at the thought of returning to what awaited me in my assigned seat. They did find a solution eventually. A United employee was flying coach and they switched me out with him. But the new seat was only 3 rows in front of the gentleman who had been next to me and he had to watch this seat change knowing his size overlapping mine was the cause. These conditions are set up by United in planning an aircraft with seats that are way smaller than the human population of these times. They know this and leave it to their flight attendants to deal. Other airline carriers are tight too but I have heard and witnessed that United is the worst.