United Airlines

Had a very bad experience with United Airlines. While travelling from EWR to MSP we boarded the aircraft and were kept sitting for 1 hour then we were told that there were some technical issues so we changed aircraft. Second aircraft also made us wait for one and half hours due to a fuelling issue. Coming back from MSP to EWR the flight was delayed an hour. I will never fly again with United.

ORD-AMS overnight on B767 in Biz Class lousy service by uninterested cabin staff food barely edible. Late departure late arrival. Will try to avoid.

I was supposed to fly direct from Indianapolis to Washington Dulles Sunday Sept 14 on UA3726. When I got to the airport I was advised the flight had been cancelled earlier that day. The ticketing agent said there were no available flights so I was stranded in Indianapolis until the next morning. She was unwilling to offer any hotel or any other compensation. The only available flights the next day had layovers instead of being direct. I took a United flight easily from IND to ORD the next morning. However the flight from ORD to IAD on UA382 was horrible. We boarded the flight late because there were so many people on standby. Then we sat on the tarmac for over 2 hours because they said they needed to refuel. Supposed to land at 11:39am but arrived after 1.30 pm.

On 21st August this year my wife and I were to fly United from Heathrow to Chicago and booked in early July. As soon as online check in opened I found that only five seats were left which meant that we were to be separated during the flight. How were all the rest allocated before the 24hr opening time? The night before we were due to fly out I received a text message to say that the flight was cancelled. Whilst on route to LHR a text arrived telling us to check in as normal. At the United desk we were told that we would be bussed to a hotel for the night. The best compensation they could offer was Economy Plus instead of our Economy seats. On the flight out the food was appalling. Drinks were served from jugs carried down the gangways in a very unprofessional style by very unprofessional stewardesses. After arrival at Chicago we thought our problems were over. Whilst in Washington we went to Dulles Airport to see a United Supervisor to ensure that we could sit together on the return flight on 11th September. The system would not allow her to print boarding cards with seat allocations more than 24hrs before departure but she printed some boarding cards and wrote the seat numbers on the cards. For the return journey we arrived in good time at Chicago checked in and boarded the aircraft on time to find that we had been given Economy Plus seats. Start up time came and went and then an announcement was made that an electrical fault existed. We waited eventually after a delay of approx. 1.5 hours we were off back to Blighty. The flight through the night was unpleasant due to the aircraft being very cold which made sleeping almost impossible. Altogether not a very good experience.

Just returned from USA flying both ways with United. 3rd flight this year flying with United to SFO connecting to ACV (Eureka). United is the only commercial airline flying into ACV. Food is never that great but that's pretty much the norm with most airlines I guess. Inflight entertainment is perfect with personal screens (777 aircraft if flying 747 then just multi screen). I am a silver mileage plus member so currently gain access to economy plus free of charge which is a bonus along with the extra benefits of being a silver mileage plus member. Outbound flight on time three seats to stretch out across which was great. Returning from SFO to LHR all crew London based. The service from the Base crew was the worst I have experienced from any cabin crew. I've even flown US Airways a couple of times in the past and anyone who has flow US Airways will know how scratchy their service is but even US Airways cabin crew offered better service than what I witnessed from the London base crew with United. Crew looked like they didn't want to be there drinks service only twice for a 10 hour flight food awful. Breakfast just a croissant and a couple of chunks of melon why even bother. Maybe United should send out WYR surveys to passengers and that way they would get a broad idea of a customers experience. However I'm not flying with United for cheap smiles and attractive cabin crew and 1st class service what I am flying with United for is airline miles premier service with mileage plus and an airline that can get me to my final destination the rest is just extra.

After two years of planning I thought I had all my ducks in a row for a trip from the USA to the Australia Zoo north of Brisbane. I even hired a Travel Agency to avoid any mistakes on my part. Boy was I mistaken. August 25 2014 was finally here. I went to my local airport two hours early (as instructed) and sat there for six hours at the United Airlines boarding gate. We were told the four hour delay was due to the weather in Chicago. Ok not a deal breaker since I had a scheduled six hour layover in Los Angeles. The ticket agent at my local airport is the only good thing about United. She kept track of my schedule and issued me a new ticket from Chicago to Los Angeles when it became obvious that I was going to miss my scheduled flight. I arrived in Chicago four hours late and promptly went to the United gate for my flight to Los Angeles only to to find out that it also was running four hours late. I found another United flight to Los Angeles and got a standby ticket. This flight was running three hours late. Finally I actually got to board a United Airline plane bound for Chicago. Now that all the passengers are onboard the pilot decides he needs to refuel. After maybe ten minutes he announces that the refuelling truck is broken and that the mechanics are working on it. So here we sat waiting to be refuelled. After maybe another hour the pilot announces he was going to taxi over to the international terminal to refuel. Well now it's very clear that I'm going to miss my connecting flight and I can't get off this plane. Fast forward - we arrived in Los Angeles at 2.30 am and my flight to Brisbane Australia left shortly after midnight. I asked the United employee at the gate how to get to the other terminal and she bluntly said the airport was basically closed until 4 am and said I could sleep on the plastic chairs until then. I can't blame anyone for weather delays but the refueling fiasco in Chicago is unacceptable. The rude United employees are unacceptable.

UA5260 IAH-LIT. Uncomfortable seats unacceptable number of delays in Houston. Lack of concern for inconvenience caused to passengers is unacceptable. These tactics are a sign of pure greed. I will make it a point to never fly this airline again.

PDX to MRY round trip Sept 3rd and 10th via San Francisco and via LA. They have consistently delayed flights to/from MRY because they cannot find a plane. On September 3rd they changed gates twice making it difficult for a senior to get to. Today September 10th they are delaying again for the same reason. This means that I'll miss my LA connection because this flight will arrive after the plane leaves that airport. I'm going back to Alaska they can schedule planes to flights.

LHR-SFO. Connecting to this flight from Brussels on Brussels Airlines maybe 4 or 5 folks on this flight going to the SFO flight. Brussels flight late connecting time tight for LHR (scheduled for 70 minutes more like 25 with the late flight and you have to go through security to get to US). Brussels Airlines has not transferred to Star Alliance Terminal 2 yet where United lives so we had a mad dash across from Terminal 1. Got to gate after going through security-one of the agents said don't worry they were holding the flight a few minutes for us. (That's good service). As usual the flight attendants on UA were generally friendly and polite but are not formal like the European or Asian airlines which is fine with me. Food reasonably good; had a chicken dish for lunch that was quite tasty actually. Overall a nice easy flight after working up a sweat running to the gate.

I have to say I was extremely hesitant after reading the reviews on this site and due to fly with UA on 22nd August 2014. I had 5 flights covering a 3 week period and flew from Glasgow - Newark- Las Vegas - San Fran - San Diego back to Newark - Glasgow and was totally happy with the service provided to my family and I. We experienced no delays the cabin crew couldn't have been nicer and the pilots seemed to go out their way to improve passenger comfort. The seating within the plane was large enough in economy and the in flight entertainment was excellent during the international flight to and from Glasgow. All in all I have no issues with any of the flights delays happen and when they do you have to deal with them its a part of every day travel and I'm sure every airline experiences them. Will definitely be recommending UA to anyone who asks.