United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5021 reviews
3/10
3 star Skytrax Rating
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1/10

United Airlines customer review

(United States)

We had truly horrible service from the first flight out to the last flight of the return trip. United booked us to fly into Newark to connect with a flight out of JFK - we got the joy of finding this out when we checked in. On the return flight from Zurich the cabin crew announced that they were short staffed due to management cut- backs. Translation in our case where we were seated near the rear of the plane is that we got one small sandwich six hours into the flight. I would have killed for a glass of water and maybe some food. Then our connecting flight to Raleigh was cancelled due to 'weather' and therefore we were responsible for our own sleeping arrangements. The 'weather' in Raleigh was drizzle. Our bags went American and arrived on time. A complaint to United was not even met with an apology. Instead they offered of a $100 voucher for future travel with them!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Uzbekistan)

I try to avoid flying United when I can but as I was with Continental I sort of inherited their frequent flyer program. So my review is of a recent flight this last summer but also of their frequent flyer plan which unless you are a Business flyer I would avoid. It's almost impossible to move up to Gold with them. I flew 50K miles flew on them 4 times but failed to spend 5000 dollars on their tickets because I live overseas and usually fly Turkish and claim the miles because I thought they were in the same alliance which it turns out isn't really true - at least not for United. The flight we took was from London to Houston. Cancelled because it's United and we were placed on a flight to NYC in an effort to get us to a flight that connected to Texas which we missed so then they put us on a flight to Chicago so that they wouldn't have to pay for a Hotel etc ad nauseam. Funnily enough our flight back to London from Texas had one leg cancelled because it's United and they told us to drive from Austin to Houston but that's another story altogether. The plane we were on from London to NYC was just about clean enough my gluten free meal was gone because it's United (My flight had been cancelled and my meal with it) and the entertainment system was down because it's United. Needless to say I am now with the FF program of Turkish Airlines and will never fly United again unless it's impossible due to US monopolistic practices. Don't fly United.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

United Airlines customer review

(United States)

LAX-MEL - B787-8 - Overall a good flight. Equipment changed from a B787-9 to a B787-8. Not too disappointed since it was still a Dreamliner but the change to the smaller aircraft had the consequence that a baby was moved from the forward business class to the 3 Business rows in the mid-section. A baby on 16 hrs flight - not recommended. Flight departed from LAX 1.5 hr late. Basically waited on board for 1.5 hrs. Everyone had already boarded so we were in this plane for at least 17 hrs. Flight uneventful new Dreamliner is a really great airplane large windows very airy cabin. Seat is good except that not every seat has direct aisle access. Inflight Entertainment great good selection of movies TV shows. Service was attentive (above usual United average) Food was decent. Unfortunately United does not supply their Business customers with Fast passes for Melbourne Airport Immigration so waited almost 1 hr to get through on top of the 1.5 hr delay. All in all a great plane and can recommend if you are traveling to Melbourne.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

I am currently sitting on the flight that was supposed to depart at 6.05 am from NY to Dayton. It is 6.40 am and we have not taken off. We have been sitting on the plane for almost an hour due to "maintenance issues." I am not going to make my connection and this is after the exact same issue on the flight I took to NY. I was sceptical to book a flight with United based on anecdotal experience with friends and family but now I am experiencing it first hand on both legs of the trip. The first flight of the day and it is delayed? It is evident how United does business. By the way no word on when we are leaving.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

UA163 GUM-ICN 1/5/2015. We sat in the airplane 1.5 hours before departure due to a missing logbook. Add 5.5 hours to destination makes 7 hours total time in ac. Breakfast was served it was small and below standard. Flight attendants were hard to find for any extra drinks. 2.5 hours prior to destination captain turned on fasten seat belts sign due to turbulence hence terminating inflight service. There was no turbulence we were on top of the cloud layer. There was no turbulence during descent as well. I feel the seat belt sign was turned on to avoid further service to passengers. Inflight entertainment was poor quality. The small movie screen had continuous static making it impossible to watch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

MAN to EWR RT BusinessFirst. I have been a loyal CO customer for about 20 years and have tried so hard to like the new United but my patience has definitely worn out. The service inboard is simply too hit or miss and increasingly miss. The FA's treat passengers like a necessary evil to be served minimally and with zero smiles or grace. The service is functional at best and once completed the FAs hide behind the curtain. Worst still their planes are already showing signs of ageing - on the outbound flight my moms seat reclined minimally and then jammed so she had to spend the rest of the flight bolt upright (she refused to switch with me). Notably the same seat was still broken 10 days later when she took the same flight home on clearly the same plane. Crew were indifferent to the seat problem. BA and Delta both have far more dependably good service and UA has simply stopped trying. I did a DL Gold status match for 2015 so will ditch UA after all these years. Shame but they just don't deserve my business anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

United Airlines customer review

(Brazil)

IAH-GIG-B767/400. In the morning on United Airlines on-line check-in I could see that Aircraft would not be a 777 but a 767. At night on departure mess was absolute. Seats had been re-marked separating couples etc.. Departure was delayed 2 hours due to Cargo issues resulting of Aircraft change (which was NOT unexpected). Late 1h45 mn at arrival in Rio. No Amenities pouch (why?). Unacceptable food for International Business class: Ugly and dry. Overcooked. IFE was the same as 2 months before. How ? Seat remains flat and comfortable. FA's tried their best but passengers were upset.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

United Airlines customer review

(Sweden)

Dallas - New York - Stockholm. I have previously promised to never fly United again after a couple of extremely poor flight and customer care experiences. Now I end up on two United flights once again because that seemed to be the only option. This time the experience was slightly better. The staff is still a bit grumpy the entertainment system is below average the food is among the worst I have had in the air and the check-in processes are a bit strange. Nevertheless I ended up coming home on time without being too frustrated!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Norway)

Flying now United Airlines round the world starting from Europe. Never again on a UA flight unless it is the last choice. They started me on a feeder flight from Oslo to Frankfurt only to tell me that they pushed me 24 hours on their flight to Chicago because they simply cancelled the flight that day. I did not accept and got across with Air Canada but ended in Toronto rather than USA. Had 5 internal flights in the US scheduled time seems an approximate time not a target for UA. I boarded in Washington on UA803 via Japan with same flight number going to Singapore. After boarding we sat excess 15 hours in the plane awaiting for UA to finish their maintenance. Arrived Tokyo only about 40 minutes late but was told too late to board the 803 flight to Singapore. On arrival I had a good 30 minutes and only hand luggage. Tough luck same flight number means 2 different airplanes on the two legs and no margin to be late crossing the Pacific. 6 hours waiting with shifting to Haneda. Business class and Star Alliance Gold card means nothing to UA's level of service. Never UA again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

United Airlines customer review

(United States)

I flew from San Francisco to Managua and the overall value and service was typical for United. United has the worst food and in-flight entertainment in the industry. The flight attendants want to serve you food immediately after the flight begins so they can chatter in the forward and rear galleys of the airplane. Low fat potato chips and cookies are not a snack they are the lowest cost food options that you can offer your customers. United Airlines overall is of the worst carriers for inflight services in the airline industry. I was in Business/First and they wanted me to pay for both the internet and DirectTV why don't you just consider me a customer that hates your airlines and that will avoid you at all costs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no