United Airlines

SAN-IAH-AMS LHR-LAX-SAN in economy plus. Planes were clean service was professional and pleasant food decent IFE was very good and my baggage arrived with me. One flight segment IAH-AMS was 40 minutes late departing but arrived on time thanks to strong tailwinds. No complaints.

We were on the last leg of our trip at Denver Airport when out flight had been delayed 5 times. After the fifth time they changed out gate assignment and again the flight was delayed twice. After waiting until almost all other flights from the airport were gone for the night our flight was canceled. We were sent to customer service where things were even worse. Told we would have to stay in Denver until late the next day or even until 2 days from then. I was able to find flights the next day on many other airlines but they would not allow. We then decided to driver home from Denver Co to Madison WI (15 hours) with two young kids. The customer service lady gave us some vouchers for the food stores in the airport but the stores would not accept these vouchers. I will pay great amounts of money and drive hours to other airports to never use this airline again.

United overbooked my flight. They asked me to take a later flight to Hawaii when I refused they changed my flight anyway which gave me a five hour wait at the SF airport. They offered nothing for this inconvenience and acted as if they were doing me a favor. This was my first and last trip on United.

Very disappointed with my experience with United on Feb 2014. Had a first flight that was oversold we couldn't get on the plane. Had to be re-routed and got 3 flights instead of 2 originally scheduled to arrive at 9 pm instead of 4.30 pm to destination. We found out prior to our last flight that we had not been properly booked into the flight had to be changed to another flight again after an hour of waiting at the understaffed customer service desk. At destination now trying to confirm our seats for the return flight. It's been cancelled! We've tried to call customer service after a 20 minutes wait we're told that we need to be transferred to international flight dept. Another 20 minute wait. Another transfer. We ended up waiting 2hours. Very poor service.

I recently flew First Class on United # 15 from Newark to Honolulu. This is a 10+ hour non stop flight. The plane leaves at 9:20 am in the morning. The 767-400 was recently updated with the new sleeper seats. The plane was clean and very comfortable. The entertainment system was excellent. The crew were efficient and nice. The really surprising disappointment was the food. A breakfast was served shortly after take-off but after that there was nothing except some doughy concoction that was served an hour before landing. The paucity of food and food service was stunning. Most other airlines serve Mai Tais on flights to Hawaii but not on United. I might as well have been on a flight to Cleveland. My advice to people traveling on United is to bring your own food even in First Class!

Flew SFO to PEK on 29th March in First and we had an exceptional crew. I'm not normally one to post positive reviews about United but they deserve this one. We found all flight attendants to be friendly eager to assist and they tried their best to meet all requests. The food was tasty and served at the appropriate temperature. It's still not exactly an elegant service but it's good.

I was a loyal and frequent Continental flyer for a number of years. All airlines have problems and cause the passengers problems. Continental was not an exception. However I was generally pleased with the aircraft (the newest of fleets) and with service. I recall having been delayed at AUS on a trip to LHR via IAH with my wife. We arrived at IAH with only 3 minutes to spare. We were met with a cart and our passports were checked and tickets issued as we sped along. All that ended with the UAL merger. I got caught in FRA with the merger mess on "the" day and since then it has been a series of canceled and long delayed flights with missed connections and very old and ragged aircraft. Most recently I tried to fly AUS to LAX on a CRJ in First. The attendant grabbed my suit coat and started stuffing it in an overhead bin. I objected as I was to go straight into a meeting. Seems the closet had been removed for an additional rows of seats. We were delayed for de-icing then for a malfunctioning APU. Finally at the 2+ hour point we returned to the gate and I deplaned making an AA flight in time. I suspect this is my last UAL attempt. Too unreliable.

Second time in 25 days connection return flight layover +3 hours plus delayed takeoff by 3 hours out of O'Hare. This time there wasn't even any weather issues. Also both trips had cancellations and overbooking. Why bother paying for poor service when I can actually drive home faster.

I just returned from a flight from Chicago (ORD) to Tampa (TPA) for spring break. I made a reservation that was non-stop both to Florida and returning home. I'm handicapped and was traveling with my 7 yr. old grandson. The flight to Florida was fine leaving and arriving on time. The flight home was a different story my flight home was cancelled during the night and I was booked on a flight that left 40 min. earlier with a layover in NJ. for 2 hr. then another plane which we had to sit on for 30 min and leaving late. I called and explained why I needed a non stop flight I was told the only non stop plane wasn't leaving until 3 days later. This meant instead of a less the 3 hr flight it was a 7.5 hrs. I was unable to get any help from management customer service.

I flew from Heathrow to Charleston (SC) via Washington Dulles for vacation in late March. I flew UA123 which was a B757-200. This was an old plane but it had great AVOD and leg space and the staff were friendly. The flight was also early and very empty which is always a plus. The connections were typical subsidiary small airline service; nothing special nothing bad and on time. On my return from Washington our B777-2000 was delayed due to a fuel problem however the entertainment system was left on so we could finish our film. After a 45min delay the plane left and made up the time coming back across the Atlantic. This plane was half-empty and had been recently refurbished with a great AVOD system and spacious seating. Cabin crew were very helpful. I would definitely recommend United on the Heathrow - Washington route.