United Airlines

IAH-GIG-B767/400. In the morning on United Airlines on-line check-in I could see that Aircraft would not be a 777 but a 767. At night on departure mess was absolute. Seats had been re-marked separating couples etc.. Departure was delayed 2 hours due to Cargo issues resulting of Aircraft change (which was NOT unexpected). Late 1h45 mn at arrival in Rio. No Amenities pouch (why?). Unacceptable food for International Business class: Ugly and dry. Overcooked. IFE was the same as 2 months before. How ? Seat remains flat and comfortable. FA's tried their best but passengers were upset.

Dallas - New York - Stockholm. I have previously promised to never fly United again after a couple of extremely poor flight and customer care experiences. Now I end up on two United flights once again because that seemed to be the only option. This time the experience was slightly better. The staff is still a bit grumpy the entertainment system is below average the food is among the worst I have had in the air and the check-in processes are a bit strange. Nevertheless I ended up coming home on time without being too frustrated!

Flying now United Airlines round the world starting from Europe. Never again on a UA flight unless it is the last choice. They started me on a feeder flight from Oslo to Frankfurt only to tell me that they pushed me 24 hours on their flight to Chicago because they simply cancelled the flight that day. I did not accept and got across with Air Canada but ended in Toronto rather than USA. Had 5 internal flights in the US scheduled time seems an approximate time not a target for UA. I boarded in Washington on UA803 via Japan with same flight number going to Singapore. After boarding we sat excess 15 hours in the plane awaiting for UA to finish their maintenance. Arrived Tokyo only about 40 minutes late but was told too late to board the 803 flight to Singapore. On arrival I had a good 30 minutes and only hand luggage. Tough luck same flight number means 2 different airplanes on the two legs and no margin to be late crossing the Pacific. 6 hours waiting with shifting to Haneda. Business class and Star Alliance Gold card means nothing to UA's level of service. Never UA again.

I flew from San Francisco to Managua and the overall value and service was typical for United. United has the worst food and in-flight entertainment in the industry. The flight attendants want to serve you food immediately after the flight begins so they can chatter in the forward and rear galleys of the airplane. Low fat potato chips and cookies are not a snack they are the lowest cost food options that you can offer your customers. United Airlines overall is of the worst carriers for inflight services in the airline industry. I was in Business/First and they wanted me to pay for both the internet and DirectTV why don't you just consider me a customer that hates your airlines and that will avoid you at all costs.

Newark to Fort Lauderdale on 13th January 2015. Flight on time and aircraft clean. Decent seats with good legroom in premium economy. What lets them down in the complete disinterest and discourtesy of their staff from check in and throughout the journey. No smiles no interaction no welcome on boarding just generally no customer interaction at all. I am a silver member and frequent flier with BA and their staff are far far superior in terms of customer interaction at all points in the journey. Overall not a bad airline at all they just don't live up to their logo "Fly the friendly skies".

SFO-SEA-SFO. A320 + B737/900. Late on departure in both cases. On time at arrival in both cases. No frills. Check- in smooth and as an alliance gold no baggage cost.

Every flight I was booked on today was late or canceled. I am sure the airlines would say not our fault but it was late planes. Mechanical failures that blocked gates. First officers that don't show up and scratches on the bottoms of wings that mysteriously grow while the FO can't be located. Two guys booked on the flight decided to drive to Indy because it would be faster than flying. Not a ringing endorsement.

TLV-ORD via EWR business first. Comfortable seat and was able to sleep for 7 hours. Dinner OK good entree nice service. Seats flat and convenient. Breakfast OK. Catering could be better but reasonable. Staff constantly in cabin during dinner and breakfast. Liked catering on Austrian and Turkish better. EWR United club nice showers and service from club staff but mediocre offering of snacks.

EDI-EWR UA37 on B757-200 aircraft on the last day of 2014. (Part of a ‘P’fare booking EDI/EWR/PBI and return). Checked-in at the dedicated business class desk and was advised that UAL use the ‘Aspire’ lounge at EDI. The lounge was fine with a reasonable selection of food items for a snack breakfast. Flights are not called from the lounge. Boarding appeared to be well managed a number of supplementary security / travel questions were asked by an agent at the gate. Once onboard a welcome drink of champagne juice or water was offered. There is a 2-2 flatbed seat configuration in Business Class. The seat was comfortable with plenty of space and easy-to-use chair and In Flight Entertainment controls. The plane Departed on time at 09.05. On board service began roughly 45 minutes after departure. The main meal was lunch followed by a snack prior to arrival at EWR. In my opinion this is where UAL need to put more thought into what is offered. In view of the time of day prior to 10.00 a full breakfast or brunch rather than a lunch might have been a better catering option? The service from flight attendants was efficient although some of them appeared to be a bit tired looking. Small touches such as addressing passengers by name were absent on this flight. This was done on the inbound UA36 EWR-EDI 8 Jan 15 in comparison. The flight arrived at EWR around 35minutes ahead of schedule this was partly due to an on board medical emergency situation. Overall the flight was a pleasant and efficient experience. I would use UAL again in Business Class subject to obtaining a fare at a suitable price!

SFO-IAH B767-300. Seat broken not inclining. No advise at check-in that would allow a change before upgrade list to be activated. Lounge as a nice view but nothing to eat and bar is paid. Went to Singapore Airlines one. Much better.