United Airlines

We were traveling Business class from Newark to Las Vegas on Sept 26th. Apparently the definition of Business class offered by United differs from any other airline out there. When traveling economy I normally bring my own bottle of water and buy some food in the airport. This time given that I had paid 3 times as much for a Business class ticket and also remembering what it means worldwide I did not bring anything of my own. What a mistake! When I asked for a glass of water while plane was still boarding an extremely rude flight attendant asked me: "Do you really want it now?". Again United definition of a Business class does not include providing enough food for everyone. I have never encounter such unprofessional behavior in any service industry - and air travel belongs to a service industry last time I checked. In Business class provided by United you are paying for some extra leg room and nothing more. I will never fly this airline again.

SFO-HKG-SGN-HKG-SFO in Economy Plus. The B744 to and from Hong Kong was clean and well-maintained but showing its age-especially in the lack of IFE. However in both directions the crews were very good with lots of passenger interaction and presence in the cabin. They were HK based and very international in composition. The crews to/from SGN were even better-old Continental Mic staff based in Guam. I had exit row seats on all legs and found the legroom to be fine and the seat OK--but on such long segments no seat in economy is really "comfortable". The food was OK-could have been better with just a few additional touches-but no real complaints. The lounge in HK is fantastic-head and shoulders above anything in the US which made for a nice interlude. Overall an acceptable performance.

IAD-SAV-IAD 29 Sept to Savannah and 13 Oct return to Washington Dulles. We have used United Express on their small Embraer and CRJ200 Aircraft many times before when flying to Savannah from Newark Chicago Washington etc. Always been perfectly OK and usually on time and surprisingly comfortable. No IFE supplied and no refreshments purchased but then again they are only short flights. But this time having booked our flights we were offered Economy Plus seats when we came to choose our seats for $28 each per flight. We duly chose this option and paid only for the aircraft on the outward flight to be changed. The replacement aircraft had no Economy Plus seats - no refund came until I chased this through there refund system. Worse still the return flight was on the original aircraft which never had Economy Plus seats in the first place. I will fly United Express again as they still do the job we want them to do but - if you can't provide the product you are selling then don't take people's money under false pretences.

United Airlines should be ashamed of itself! Terrible airline and awful customer service! I understand why the airline is the way it is with all the outsourcing being reported on the news. The regional aircraft operating as United Express are old. Those planes are at least 30+ years old! I'm sick of this airline. Always delays cancellations never a flight crew as well as various air traffic issues You spend thousands of dollars with them and they treat there Premier customers as trash. From now on I am a proud JetBlue customer or even Delta!

UA flight 34 KIX-SFO 15 Oct14. No more peanuts etc no alcoholic drink with meal (I don't care for it) lavatory in back of seats 25A-C has self-closing lids which would not stay up (the automatic flusher worked). I asked for decaf coffee twice never saw a drop. I tried the attendant call button: it rang and the blue light went on: no one showed up the light went out some time later. The food was close to inedible the breakfast sandwich(?) concoction quite a mess. Why oh why doesn't ANA fly this route non-stop? The tone of the authoritative-voice announcements (recorded) was annoying. The flight was good pilot talk fine landing almost smooth. One-star marks below are overly generous.

I recently finished a mixed carrier trip (United Air New Zealand Virgin Australia). While AZ and VA were wonderful friendly flight attendants decent food (even the stuff for purchase was good) modern planes flights all on time the United flights in contrast felt like traveling in Russia in he 80s. The FAs were angry at everybody and it seems passengers just disturb their peace and are just a huge inconvenience in general. The planes are filthy and old. All my United flights were delayed between 30-60 min and the complete lack of communication in the gate was disturbing. Gate agents were equally grumpy.

5.55am flight from Buffalo to DC then to Tampa Sunday 10/12. Ticket agent was in training and I knew we were off to a bad start. After boarding plane they deplaned us because they had neglected to complete the security paperwork. Entire plane missed connecting flights with only two rude ticket agents in DC. Earliest flight to Tampa (I was supposed to arrive in Tampa 10:30 am) didn't leave DC until 5.45pm. They routed me to Chicago to get to Tampa arriving 4:30 pm. Ticket agent neglected to inform me of shuttle from Terminal A to D so I ran the whole way. Got on the plane for Chicago which after an hour was cancelled due to technical problem. Entire plane got off and went to Customer Service with only 3 agents where it took 1.15 hours to finally be booked on the 5.45pm flight to Tampa. With all day to spend at the airport they gave me a lousy $7 meal voucher (didn't even pay for one well-needed alcoholic beverage). When I finally got to Tampa at 8pm my luggage did not which I expected since none of the re-routing agents paid any attention to me when I expressed concern about my luggage. Never flying United again.

2014 Platinum flyer and 1M United Flyer. Flew last night on UA Flight 1430 between Orange County CA and Chicago O'hare. Seated in center of 8th row. 1 row off bulkhead. About an hour before the landing the flight attendants came through with another beverage service. After they had passed I asked my row mates to let me out to use the rest room. The isle to the rear of the plane was blocked by the cart. I proceeded forward to the forward rest room where I was stopped by the male flight attendant serving first class. He indicated that I needed to return to coach and to the rear of the plane to use those restrooms. I indicated to him that the aisle was filled with the cart and the forward restroom was the only one I could get to. He again indicated to me to return to the rear of the plane. I told him I would not and proceeded by him and used the rest room. Behind me was my row mate (first met him on the plane) who is a 2014 1K member. The flight attendant told him he could not use the rest room also he proceeded by him too. All the while other customers are watching this flight attendant act like the Potty Police interrogating passengers about their restroom needs. Unprofessional and ridiculous. Happens all the time.

October 10 LIS-EWR. After arrival at our departure gate I thought I was at a wrong one after looking at the aircraft parked at the gate. To my astonishment I was about to make an 8-hour transcontinental flight on an ancient Boeing 737-200 whose regular use in domestic routes was phased out in 2008. United wouldn't be United without some kind of delay so there was a 30-minute hold. The flight was relatively smooth. Staff appeared to be seasoned but lacking courteousness with one having a condescending attitude and curt tone. Meals were hardly edible - I would say they were the worst of many kinds I have had. Overall I rate my experience with United below average and will try to avoid my future journeys with this airline.

I was horribly dissatisfied with my experience using United Airlines. I was traveling to the states for Thanksgiving weekend and was delayed 3 hours on my first flight due to "late inbound aircraft" and again for my connecting flight another 2 hours due to the same reason. Looking back the last 4 times I have traveled with United this has been the reason. There was no weather leaving Montreal or Chicago. Then again on my return flight I was delayed 2.5 hours and 4 hours on my connecting flight. When I finally got to my final destination at 2 am after 12 hours of traveling which should have taken a total of 6 I waited 45 minutes for my checked luggage. When I asked why we were waiting for so long the United representative told me there were two flights coming in from Chicago and they wanted to put the luggage out all at the same time. I've never heard of this happening and several other passengers and I thought this was unreasonable. Our flight landed several hours late why should we have to wait even longer for another flight to land deplane and unload their baggage. I will avoid flying with United again simply because they did nothing but say "sorry" and essentially ruined what would have been a very enjoyable weekend with my family.