United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4825 reviews
3/10
3 star Skytrax Rating
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3/10

United Airlines customer review

(United States)

I am currently sitting on a brand new United Airlines plane using their "United Airlines WiFi Beta". First off I am sitting in front of an exit row. I was never notified that my chair will not recline. Why did United notify me when I was selecting my seat? Next question why does United Airlines WiFi Beta not allow video streaming? GoGo WiFi works very well given the circumstances of being inflight when streaming videos. If you are going to force your passengers to use your WiFi please offer a superior solution than what currently exists or just use GoGo or another service that already does a great job. Why was I not notified that this brand new plane would not have TVs? I expected to have TVs in a brand new plane. If these new planes must have so many hours to be certified before TVs can be installed why do passengers not receive a discount on the flight and notified before purchasing the ticket? I feel like the staff the plane and the overall experience is geared to "securing" your safety which is great but every airline does that. Please don't use "my safety" as an excuse to give poor service. I can hop on a safe flight with any airline I want an airline who thinks of the small things that I mentioned above. They have the capital they have the people how do they miss the small things I mentioned above?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

United Airlines customer review

(United States)

Newark to Munich in Business Class with a rude Continental crew. When I plugged in my headset which was located behind me my tablecloth came off my tray and the flight attendant said "your making a mess." When I got up to use the toilet in the back of the Business Class cabin the toilet was occupied so I waited in the aisle because I know flight United flight attendants don't like people waiting in their galley. With a hand motion the flight attendant told me to move back another few inches. Breakfast was served 1.5 hours before landing. The fasten seatbelt sign had been on for five hours straight and passengers were told to prepare for landing. The plane was still at 36000 feet and there was still 40 minutes before landing. Within one minute the flight attendant was moving my seat to the landing position and said "your not paying attention." It doesn't take 40 minutes to prepare for a smooth landing. If you are looking for a pilot that says I'll be turning the fasten seatbelt sign on soon for landing so if you need to use the restroom now would be a good time to do this don't pick this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

United Airlines customer review

(Canada)

Took an economy class flight from Burlington to Bogota with a stop in Newark. On the flight over from Newark to Bogota a 6 hour flight the AC was on full blast I was freezing so I asked the flight attendant for a blanket told that they don't provide blankets or pillows. They don't provide food on the flight! A 6 hour international flight without food is unacceptable they want you to pay 10$ for poor quality plane food. On top of all of the above mentioned you have to pay for inflight entertainment 7.50$ for 4 hours! In summary I had a 6 hour flight with no food no entertainment and freezing up.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(United Kingdom)

I've been a Mileage Plus member and a United frequent flyer since 1995. The programme can offer outstanding benefits if your travel needs match their network. I recently flew LHR to EZE via IAH. And this was fairly typical of my travels in recent years. I booked an itinerary in economy class and upgraded using miles and a cash fee. All flights were upgraded to business first well in advance of my departure. All flights offer lie flat seating. Sleeping for several hours on long haul sectors comes easily. Service is most often generous food is not luxurious but is well presented tasty and enjoyable. Particularly the fish dishes which are my first choice. Drinks are plentiful I love the cheese course rounded off with an ice cream sundae served to order. Followed by a liqueur and coffee. During UA958 from ORD to LHR on the morning of Sept 18th I awoke to discover that my passport had fallen from my pocket and was rested in an impossible to reach location beneath the structure of my seat. I requested some assistance from a flight attendant in the galley hoping that this might be offered after landing. The professional concerned simply picked up a flashlight and a large serving fork. The flight attendant lay flat on the floor and successfully retrieved my passport for me. All done with a smile and a great attitude. While criticisms often aired in forums such as this sometimes come with fair justification. On a good day and certainly with increasing frequency I find the level of service on board United Airlines to be improved and sometimes outstanding. I am a 1K and million mile flyer. I am confident that I will continue to be. There are some lovely people in the friendly skies!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

United Airlines customer review

(United States)

UA635 LAS to LA 15 Sept 2014. UA 306 LAX to BWI 15 Sept. The worst thing that has happened is United merging with Continental. Having been a million mile flyer on Continental I find the flight schedules on United a total mess. Always a hub connection whether it's Chicago Denver Houston Cleveland LA or San Francisco always inconvenient and time consuming. Boarding process is archaic Southwest can unload reload and leave in the time it takes United Passengers to Board. Always delays and excuses. Give me Southwest any day no Mickey Mouse seat charges baggage charges have a decent amount of non stop flights plus at least you get peanuts more than I can say I get from United's unhappy flight attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

Very dissatisfied! Today I had a flight from Charleston to Phoenix with a one hour lay over in Houston. Very little time to switch terminals but scheduled by United. While waiting I learned the Charleston flight was delayed by 30 minutes. Told by flight attendant that this is due to one crew member coming late to the flight causing the delay. Now I have 30 min to get to flight which will not happen and have to stay night in Houston. United has reserved flight at 07.30 next morning. Problem: Parking has been prepaid on my vehicle only until my arrival time. My luggage is already in Phoenix as it left on earlier flight. No reservations in Houston for stay. No meal arrangements. I will refuse to travel with United in the future. Just a note. United has offered meal vouchers and hotel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United Kingdom)

Travel agent persuaded me to buy economy plus seat tickets at £960 per person for travel on 22nd August 2014. The seats for outward journey LHR-Washington was 19G and E which was fine but on return journey our seats were 27 G and H These seats are just like any normal cheap economy seats. As usual the leg room felt the same as cheap economy seat the space between two aisle seats was the same. Trolley kept hitting passengers. The food was of poor quality on both legs. The seat were sold by their agent claiming that the Economy Plus class is just as good as Premium class of other airlines and few hundred pounds cheaper.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Spain)

CCS-IAH-MIA and back Business class. Never have I flown another airline with this kind of awful service small airplanes and old smelly seats pretty uncomfortable for business class. Rude attendants was quite bossy boarding is odd you have a business boarding pass and start wondering how many people fit in that section of the plane before they allow you to board. I have a feeling they inherited the bad service from Continental. One thing is sure no one in his right mind after flying any European Asian or Latin American airline like me will surely never set foot on United's planes again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

United Airlines customer review

(Canada)

LAS-ORD-AMS. I try to like United but the delays have become too much. Initially booked LAS-IAD and onward SN connection to BRU. Aircraft change on LAS-IAD led to being bumped onto LAS-ORD-IAD-BRU. Unworkable as ORD layover was only 50 minutes and my parents on separate ticket weren't bumped. Ultimately accepted change to LAS-ORD-AMS on UA metal but with upgrade to E+ for trouble which was appreciated. Tight layover of 75 minutes in ORD. Morning LAS-ORD flight delayed 60 minutes despite good weather across the country. UA agent offered next day's flight if we missed our connection I had to push hard and literally read out each flight number on alternative LH LX and UA flights. Agent was in the end helpful in taking my instructions protecting us on LH flight from ORD-FRA-AMS if flight was missed. Stress remained high; paid for Wifi on ORD to monitor situation. Arrival gate repeatedly changed adding to stress of possible connection success. All the while ORD-AMS flight delayed 40 minutes yet never appeared on UA website or advised by crew throughout LAS-ORD flight. Frantic disembarkment of flight and did not learn of delay until arrived at gate. Set aside improving its operation UA could avoid stress and hassle of employees and pax if it could at least learn how to communicate situations and update flight status's. Seatmate had experienced same mess the day before but unfortunately did have to wait 24 hours for the next UA flight to AMS. ORD-AMS an hour late though ironically great news for us. The infamous and ancient B763 Ghetto Bird window covered in sticky goo but led to free apology wine from FA after I called attention to it and personally cleaned it. Announcements in Dutch noticed and appreciated. Crew notably pleasant. Baggage made connection which was merciful. Food markedly worse than AC and European carriers. Delays are too routine however and with the watering down of MP program I have already actively booked away from US carriers when flying to Europe on next two flights both from the States and Canada. Return on AC B772 was on time and more comfortable all around - food IFE seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

As a Platinum customer I fly a lot with United and it is amazing how bad United has become over the last 5 years. Not only did they delay today's departure for a little bit of rain in DC and called it a thunderstorm but they also let our connection leave without us for our honeymoon. I am less frustrated when it is a business trip as I always expect that United does not make its connections. Last year I did not have a single flight on time and missed 6 flights. The business class had very uncomfortable seats the staff made the same announcement every 20 minutes for about 2 hours that we would be a little bit late. Then they made another announcement that someone would be waiting with information for us in Munich. All we were told at Munich airport was to go to the Lufthansa Service Center. The service agent sen us immediately to the departure gate but did not let the airplane know that there were multiple customers coming. So the plane left 5 minutes before we arrived at the gate after a wild goose chase through Munich airport. After flying for years and being vegetarian I usually bring my own food as I am over the monotonous and tasteless food they serve but today I flew business and I wanted some champagne and a meal. It is always the same and the quality of the food has gone downhill and the dessert has also not changed in the last 5 years. The purser came and apologized in person big deal however she did not have any information for those that got stranded in Munich.What about their new security video between images with kangaroos and people sitting in seats on the beach you get completely lost in their new bizarre security video. As an educator I can guarantee that not 1/3 of people have afterwards a clue of what was said because this looks more like a reality TV series or a bad infomercial. I have been to Africa Peru and Europe on three long flights and the movies between these directions do not change. In the last 6 weeks I have seen almost all of what is worth seeing so that's why I gave the Entertainment 1 star. All in all stay away from United flying with United is no fun anymore the individual customer does not make any difference to United.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no