United Airlines

Sat waiting for maintenance and cleaning crews for over an hour. Sat in hot plane for all that time. More ground crew accountability is badly needed. This was just the tail end of our trip. Flights from home were delayed. We have people counting on our arrival for childcare. Unbelievable disorganization of different crews in Houston New Orleans and Illinois.

We recently flew from Cairns to Guam to Kwajalein on United Airlines. Although mainland US airlines have a bad name for treatment of their passengers - the Micronesia service transcends this. There were a number of aspects about this flight which were worrying. At Cairns the demeanour of the check-in staff was very "in your face" - when we asked to speak to the supervisor - this only made things worse. Documentation is a "very touchy" aspect of booking in for any US airline these days. Even though we had our ESTA validation application in hard copy to show they basically refused to believe we had a valid ESTA as they were having trouble accessing the data on their computer. This was even though we had our ESTA forms identical to our passports! Take a hard copy of the website baggage guidelines - they make it up as they go! When we finally got in the air - the food is poor. Be prepared for some serious security scanning in Kwajalein as it is a closed airport unless you have a sponsor or travelling to Ebeye - Passport photocopied ESTA examined separate Sponsor documentation retinal scanning height weight finger printing and questioning. If another airline elects to service this route I would certainly look to avoid UA.

Not a good experience flying first class from Seattle to Charlotte. On second leg there wasn't any first class on the plane and they didn't put my wife and myself together. Very frustrating. I did demand a refund and they did accommodate. Flying back from Charlotte they couldn't get my wife and Myself together in first class. Very frustrating. They didn't even try to fix that one. Customer service from United is questionable. They act like they just don't care.

01/10/2014. LHR-IAH. Flight UA5. IAH-GIG UA129. A journey I upgraded from economy to business first using a global premier upgrade a free perk obtained as a IK level frequent flyer. I feel that the level of service on United has improved drastically and the efforts of front line personnel should be recognised. The flight attendants on UA5 from Heathrow to Houston were superb. They provided very professional prompt and friendly service. A comfortable seat in a new Boeing 787. In fact throughout all including my return journey from Rio via Houston and Chicago all check in and flight personnel were considerate and attentive. All flights arrived on schedule or early. I would also add that as a United flyer since 1995 my baggage has never been lost! From what I can see the only service problems this company ever had are being corrected. If these improvements continue I suggest that United could indeed become a world class leader.

Just completed a series of three flights back to back. The flight attendants and all other aspects of the flight were passable but with that said that's as far as it seems to go. United has gotten me back to and from in one piece but nothing from my 10 hour journey with them in a single day has been impressionable which brings me to conclude that perhaps that's all this airline is trying to achieve unlike some of its peers. Back and forth from Los Angeles to Austin I was able to get some rest and the buy on board food purchase wasn't half bad. The flight attendants on most of my flights were much younger than the usual veteran crew that I encounter on their flights therefore enthusiastic. At the end of the day United may not be my first choice but it gets me there.

Fantastic business class flight from Chicago to Shanghai in upper deck of United Airlines 747-400. Attentive and friendly crew and great food - exceeding business class food on many international airlines. Entertainment system also has excellent offerings. United Business First Seat is very comfortable and creates the perfect lie-flat environment for plenty of restful sleep. I haven't flown United's business class in a few years and was pleasantly surprised.

I travelled with United alone with a 16 month old and 4 yr old twins from Australia to Los Angeles to Memphis Orlando and back to Australia. We got the cheapest fare available with anyone and my expectations were low. United were great! Good and helpful staff good entertainment for twins when we missed a flight we were promptly rebooked and paid no fees food was not excellent but fine. This was a very welcome surprise - well done United!

Oct 7 SF to Kona First Class. At the prices they charge even in this age of low expectations I was shocked at the experience of this trip. To begin with the aircraft used a 737 is just inappropriate for a five hour trip. The legroom was ridiculous for any class of service but unbelievable for a premium ticket. When the gentleman in front of me reclined his seat I had absolutely no space left. In coach one has come to expect this but not at these prices. I was one of two people judging from the upgrade list posted who paid full fare and that resulted in a full cabin. The flight attendants tried hard but United gave them nothing to work with. The breakfast served was small and awful there was only non fat milk for coffee and the food was inedible. The flight was timed to leave at 9.44 to avoid serving a more expensive lunch by one minute. The cost cutting is unbelievable the experience absolutely horrific to be avoided at any cost. Back to Hawaiian Airlines I go - the extra stop required is well worth it.

I flew from Manchester Airport and was flying to Newark then had a connection flight to Rochester. As soon as I checked in I was told they had overbooked and asked us to fly to London first. I explained that we had a connection flight to Rochester and we were attending my nephews wedding so couldn't have any delays. We were then told there was no seats on the Rochester flight. After a lot of arguing they got us on the 1st flight to Newark and then found us flights on the Rochester flight but the 4 of us would not be seated together. I had 2 children with us and was not happy but just pleased to get the flights. Coming home we were delayed 3 times from Rochester. Our connection flight from Newark was boarding at 6.30pm we got off our flight from Rochester at 7.05pm and had to run for 10 minutes to catch the flight my daughter has asthma and struggled however we just made the flight. I wouldn't book with United again as they did not make either of my journeys relaxed and enjoyable.

GVA-IAD. United needs to update its fleet flying to Europe. It is incredible the type of screens they have (a bit bigger than a smartphone). How will they ever compete with other airlines? Sadly nothing special.