United Airlines

LAX-NRT-SIN. First leg was good on the 787. Food was mediocre and made me appreciate Delta and question myself why i wasn't flying DL that was leaving an hour later out of LAX and Staff basically disappeared between services. The seat was comfortable at least the IFE was not as good as DL due to the smaller choice of movies. NRT-SIN was on a 772. The crew also disappeared after the meal service (which was also mediocre). My sister and I had our seats moved without being told but we weren't complaining.

I have been flying United for the past 6 years from MAN to EWR and to my dismay it is a total and utter shambles. Within those 6 years I have flown as a solo passenger whilst being pregnant and then with an infant and later with a toddler. I would not recommend them to a single traveler let alone a pregnant one. The only reason we continued to use this airline was due to the fact that EWR has the most quickest and convenient route home. Apart from that there is nothing that is appealing about the airline. The seats are not the slightest bit comfortable however you are able to slightly move them back to a tilt. I can disregard the seating as almost all airlines are the same but the cabin crew were obnoxious rude and definitely did not seem to enjoy their job. Asking for juice was definitely a chore for them. Next time I will not be flying United too many years of bad experiences.

LHR to LAX return during October 2014. Check-in unavailable on-line and at auto machine at LHR. Had to join queue despite having carry-on bags only. Outbound flight during daylight. Seat fine. Meal average to poor. Headphones fairly useless making it difficult to watch movies etc. Staff good. Return flight overnight complete contrast. Staff polite but charmless. No drinks unless you pay. ie wine $8.99 glass. Food poor. Both flights on time and at £60 less than BA basic but fairly acceptable.

Flew from BOM-EWR. Fairly full flight. Unfortunately I was seated next to an already drunk passenger. Crew (very observant) discreetely intervened and rectified my problem in 2 minutes flat. I was seated aisle side with an empty middle seat (rare treat indeed). My go to drink on United is the premium red wine (Meiomi Pinot Noir) a solid value (70% premium over store price compared to the 500% premium on beers and booze - only the stupid pays $8 for Johnny Red). Unfortunately they were not carrying it on the flight. The super helpful nice lady comped me with 2 bottles of house red with my dinner andthen brought me a big wine glass (yes a glass and not the flimsy plastic cup) wfull of amazing cab - from the front! andshe brought it one more time before "bedtime". I was floored by the attentive service of the united flight crew. Hope my relationship with United will continue to thrive.

London to Orlando via Washington. Terminal 2 fab help at self serve kiosks swift bag drop and security. Boarding efficient. 777-200 comfortable in aisle seat. Inflight service excellent plenty of soft drink runs expected charge for alcohol so had card with me. 3 choices for dinner lovely green Thai chicken curry with salad and some type of apple cake. FA's disengaged and going through the motions but professional no extra touches here. However clean cabin and toilets blanket pillow and headphones on all seats on boarding. Inflight entertainment choices very good. Arrived on time connection in Washington smooth. Crew on 2nd flight less interested but so was I by this point! Was just so relieved to be on this aircraft ad not some of the older smaller jets UA are still using on transatlantic routes.

My flight was 2 hours late from MSP to EWR and so I was going to miss my connecting Etihad flight to Mumbai. However the ground staff at MSP were very helpful and booked me on a direct United EWR to BOM flight that was scheduled just an hour later than my original flight. However my good experience stopped there. The premium economy seats were terrible. Not enough leg space and the head support wings were not adjustable vertically which meant anyone shorter than 5 feet 8 inches could not use them. Second there was no complementary alcohol (not even a glass of red wine) available on the 14 hour flight. I was mentally prepared for their standards but was still let down. On top of which I could pay only by credit card for a drink. Considering I was a Indian tourist the likelihood of me doing this was very low. The food was terrible and both the veg/non veg meals were almost inedible. The air hostesses were not friendly and avoided eye contact. They seemed very put upon by their job. I don't blame them as they probably had to eat the same food as us. I would never ever book this airline voluntarily.

Flew EWR-HNL-EWR on Oct 24 2014 and returning on Oct 31 2014. The crew on EWR-HNL was quite good. They sure let passengers know that the food available for purchase would be available during entire duration of the flight and all we had to do was come back to the galley. Very important on a long flight with no meal service. They also made sure to go through the aisles with water repeatedly. The crew on the return flight from HNL- EWR left much to be desired.

Traveled ORD-PEK-ORD in economy. Very minimal service. Lounge offerings for star alliance gold are downgraded. Not even packaged cookies any more. Complimentary bar is extremely low quality no complimentary alcohol on plane. In- flight movies are OK. Avoid.

Just got back home from an around the world trip. 62 hours of total of flying time. Jetstar was not good but I was really disappointed in United Airlines. Our United leg was a 6 hour flight from Newark NJ to LAX. I felt the seats were to close together. They give you water coffee or tea once. That is it. I'm so glad I had some snacks with me. You could buy something if you wanted. For a 6 hour flight they should give you something more. No nuts are anything extra. Really Oh if you wanted to watch a movie you had to pay for that too I will never fly with them again. This flight was booked by a travel agent. I have learned my lesson.

Having recently travelled to and from London to Nashville via Newark on United Airlines I do not understand how this airline is still in business. We had 4 flights with them one cancelled one delayed 3 hours and one with the most rude and arrogant staff. The airline is a disgrace.