United Airlines

Flew Business class between Australia and California (Sydney to San Francisco and LA to Melbourne). It was my first time flying Business class as I normally fly Economy or Premium Economy and as such I was looking forward to it. Overall I was very disappointed: food was average toilets were dirty and did not appear to have been cleaned difficult to get the staff's attention staff not willing to smile even when I was smiling at them meal service was disjointed (on one flight they offered a bread roll and some wine after I had finished my main course on the other flight they took my glass away for a refill and didn't bring it back) and the staff kept on bumping me when they walked past. The only good thing was the beds lie flat but otherwise I was very disappointed and I found that the Premium Economy on other airlines is much better (such as Qantas Virgin or Singapore). I will not waste my money on United Airlines again.

I took a United flight from GRU (Sao Paulo) - IAD (Washington DC) in Business First. When I first came to the airport I saw the flight would be delayed for 5-10 minutes. The flight time was originally 12.05 am but because of the delay it was supposed to depart at 12.15 am. So it was ok. But then after I board the flight does not leave until 12.40 am because they were waiting for passengers to board so obviously some passengers were late. In Air the flight crew was nice but they seemed like old United flight attendants to me. So they seemed a little cold to me. But the flight was good and I slept for 4 hours out of the 8 hours. I was glad the flight attendants gave my son the executive dining with out him asking. But the flight entertainment was ok. So it was an ok flight and it was better than the average United flight.

I did my first transatlantic travel with UA premium economy on 11/15/2014 IAH-MUC 767-400ER. Plane was clean entertainment systems fully functioning great service onboard. Food was a bit underwhelming but it's economy so not much can be added there. Beverage carts made fairly frequent trips. Crew did a good job.

Don't pay extra for business on United. We just flew United from Vancouver to Oahu via San Francisco and are now on our way back. We paid the extra for business class - the "breakfast" on our first flight consisted of a scone. On a 6 am flight you don't exactly have a chance to grab a bite before departure. There was WiFi on this flight and it had personal TVs which are better than nothing but not quite up to what we are used to with Air Canada. We barely made our connection in SFO - our bags were not so lucky. The next flight had personal TVs but no Wifi. The latter would have been really useful on the long flight. At least we finally got breakfast. The flight crew was inattentive on both flights. On the way home the long haul flight back to the mainland did not have personal TVs or overhead screens but it had WiFi! That was great for as long as my laptop battery lasted but alas the old seats had no power outlets or USBs so my joy was short-lived. Both of our seats were not capable of staying in the upright position and would slowly recline. We chose United over Air Canada as we didn't want an overnight flight home. Next time we will go direct with WestJet and cram into their tiny seats in exchange for a direct flight that operates at a convenient time. We wish Air Canada would put back their daytime flight home. In summary - service and amenities on United are inconsistent even in United First. Even when they are at the top of their game it's all pretty marginal.

Horrible customer service at SFO. United flight was delayed into SFO from Vancouver so I missed my connecting flight to San Diego. We got into SFO at 11.50. I am still waiting in line with similar stranded passengers at the customer service area at gate 82 where there are two attendants helping 100 plus people. The attendants at the gates will not help us even though there is no line. This is deplorable. SFO is a United hub. There are United employees and gate attendants everywhere and yet there are only two people willing to help all these stranded passengers. I have been stranded many times with many other airlines and have never had such poor service. I will never fly United again.

United 1064 on November 25 from Newark to Boston. I think United must go out of their way to design a seat as pathetic as is in row 32 on their 737-700. These are narrow don't recline and have no legroom. I travel a lot on business. Luckily I generally have a choice in airlines and I wont be choosing United again.

EWR-MEX-EWR. Flights operated with early arrival in both directions. Super friendly on-board staff and top-notch gate people who are all an asset to the United team at both the EWR and MEX stations. The in-seat TV ads come on to annoy you even if you've turned the TV off. I felt like they should be paying me for constantly having to turn it off.

Stockholm to San Francisco USA October 8th. The first plane with Lufthansa from Stockholm to Frankfurt on October 8 was OK. The plane from Frankfurt UA 927 to San Francisco did not start at all and we were all transported to a hotel. The next day October 9 after much waiting I was rebooked to Chicago UA 906 with further connection there. This plane did not start either. Waited on the plane for six hours before it finally left so I missed my connection. A few hours rest and back to the airport in the early morning on October 10. I got the flight to San Francisco nearly two days later than was scheduled.

I travelled with United for the first time last week. I was travelling business class and was a little apprehensive. The staff were fantastic very friendly and welcoming. The food was also very good - on both legs (from Melbourne to LAX). The flat beds extremely comfortable with very soft pillows. Not as many frills and extras as other airlines business class but if you can afford this for a long haul flight - the legroom and ability to stretch and sleep is worth it.

Last week flew ORD-IAH-TYR/SHV-IAH-FLL-IAH-ORD in a mix of 737-900 (updated interior - great) EMB-135 and A319. All mainline jets were in Econ Plus or Emergency Row so leg-room was great. Most flights on-time and service was good. It's so hit and miss with UA as one flight had great service and the next mainline flight was bitter flight attendants. Regional flights were good - flight attendants had personality and very friendly service. Entertainment on some flights and others nothing but a shared screen with a movie released a year ago. Other than the IAH-ORD flight all on-time. Fare was decent so overall a good trip. With UA's new requirements for miles flown and price paid I won't get Gold Status next year and that will reduce my flying with them more than this year.