United Airlines

✅ Verified Review | United Flight 4914 from EWR to AVP, March 24 2016. Our flight was delayed for something like two hours because of United's incompetence and inability to have a plane and crew ready for a scheduled flight. When the plane finally arrived at about 23:40 (the scheduled departure was 22:06), we were put onto a bus that drove us 50 or 100 yards (walking distance) onto the tarmac. We were then stranded in the bus for 35 minutes with no explanation, and not allowed to get off the bus. In other words, United doubled down on its incompetence and unreliability by further inconveniencing its passengers by directing them to board a bus and then demonstrating what I construe as willful and intentional contempt for the passengers by stranding them in the bus with no explanation. I recall that one person had to ask to use the toilet before the flight left because, even though most people probably did so before being told to board, the delay due to the airline's incompetence and disregard for its customers resulted in the need to do so again.

Flew United Airlines from Birminham UK to Nashville with a connection to Nashville via Newark. No problems there. Before we were due to board at Newark, the flight got cancelled. We tried to get some answers from some of the United ground staff but we were told different reasons. One mentioned technical problems and others said it was a weather problem. However, other airlines took off for the same destination. After some time we were told that we could get a connecting flight the next day and we had to find some chairs to sleep in overnight. The next day the flight was cancelled again and we were offered an alterative flight to Memphis, which we took. Arrived at Memphis to find that our baggage was somewhere else. Tried to get information at Memphis about our baggage but hit a brick wall. No one there could help or take resposibility over our problem. After a few hours and some phone calls, we found that our baggage had been flown to Nashville. We hired a car from Paylesss Hire at Memphis for the day and got ripped off for hundreds of Dollars for one day hire to Nashville. Got the car back to Payless at Nashville airport after a few hours and they tried to rip us off for another fifty dollars. The problems continued and all I can say at this point is fly with a different airline, because when we got to Nashville, some of the baggage was still missing.

✅ Verified Review | United Airlines from Las Vegas to Los Angeles, on a new Boeing 737-900. Due to busy time at LAX airport, flight departure held at Las Vegas for 20 minutes but arrived on time. As flight time is only 45 minutes, cabin crew did not commence in-flight service with cart, only offered water to passengers. Smooth check-in, on-time arrival but baggage delivery at LAX needs to be quicker. Even as premier passenger I had to wait for 30 minutes before I got my luggage delivered, can't imagine how long other passengers had to wait.

The trip to Denver was good. However, leaving Denver was not so good. On the flight out they cancelled 4 of my flights. By the time the final flight got cancelled it took 3 hours to rebook and United rep stated we could not get out till Saturday midday. I finally agreed to that flight. I then asked if they would provide any voucher for hotel or taxi because we were stuck in Denver for 3 days. They said they would not because it was weather related. So I had to flip the bill for the next few days. I then spent the next 4-5 hours on the phone with United to get a better flight time. To sum it up, United Airlines was not very helpful at all.

I was scheduled to fly to Providence through Newark on March 17 2016. My first flight was from Toronto to Newark at 11:05AM. I arrived to the airport at 9am, and so I had an hour before the gates closed. Unfortunately it took 40 mins to find parking, and by the time I got to the check-in, I had 15 mins to spare. There was an agent chatting and paying no attention to customers, so given I had very little time left, I thought I'd use the self check-in machine. Those machines are not very user friendly at all! It wouldn't recognize the name of the city where I was staying and the name of the hotel. I was timed-out after trying 3 times, and only when I exasperated loudly did the check-in lady look up and nonchalantly say, "If you're having trouble go over there." Over there was the other end of the booths, where an agent seemed oblivious to her surroundings. By the time I rushed to her and handed my passport, she told me that I was late and wasn't going anywhere. Then she pointed out that I had a checked bag and so I was definitely not getting on this flight. I raised my voice out of despair, and explained to her that I had spent 15 minutes trying to figure out their machines. I was even the one who "apologized" saying it wasn't her fault. Instead of her apologizing for being inconvenienced by the airlines for whom she works, she had the nerve to look up at the other agent and ask her if I was telling the truth! She then told me she could get me on a flight that'll get me to Providence by 11:55PM. That's when I told I needed to be there in the afternoon because I had a rental. Of course, she wouldn't override the system and open the gate, claiming it was too late even though it was an hour before boarding. She then sai, how about the flight through Chicago that'll get me to Providence by 9:55. Asking me like I even have a choice in the matter. The agents were unprofessional, rude and not paying attention. The self check-in machines are horrible.

New Orleans to Los Angeles. I rode United Airlines three times in the last two weeks. Two out of three planes had problems with the plane engine or hydrology and caused a delay. The first flight waited until all passengers were boarded before the mechanical safety announcement. Delay wasn't too bad, maybe an hour; the attendant had no idea and no information to give to customers. The second flight was a delight, and by delight I mean there was no delay - the seats and service is pretty sub par compared to other airlines. The third flight waited until it was boarding time to tell us there was mechanics on the plane and that we cannot board, no reason given. About an hour later, with everyone waiting in line, they told us that there was a leaky hydrolics and they would need to send in a part from either Houston or Chicago, they weren't sure. The attendant said maybe 2 or three hours, she wasn't sure. Overall, too many problems with a faulty checking system that should be happening before boarding time or just regularly in general.

United Airlines from Los Angeles to Las Vegas. A less than an hour flight. More than satisfied with United this time. On time departure, early (like 20 mins) arrival. Fast baggage handling as well as smiling cabin crew members. Plane looks a little bit old but it's a short flight anyway. The only drawback is cabin crew didn't manage to serve all passengers. The last 5 rows of passengers couldn't get their drinks because the plane needed to land already. Maybe next time cabin crew need to serve faster.

Chicago to Austin with United and they gave away my "confirmed" window seat, and stuck me in middle for an almost 3 hour flight. Person at gate counter was beyond rude and flat lied to me about assigning a window seat to another economy passenger right in front of me. I was the 2nd person at gate, a full hour before flight and was told just because my reservation had an assigned seat, that it wasn't guaranteed. (What is the point of making advance reservations?) Some airlines seem to have forgotton about customer service and the fact our money keeps them in business. I will not fly with them again.

Rating would be 0 out of 10, if this was allowed. We left home at noon on Thursday, with an expected arrival time in Greensboro of 6:45pm Thursday - tickets for a concert Friday night. In Toronto, we pulled away from the gate on time, and sat on the runway for over 90 minutes, with the pilot telling us periodically that there was "bad" turbulence in Washington, and we'd be advised as soon as he heard anything. After 90 minutes, he turned back to the gate for refueling without having heard anything more. Some passengers were able to get rerouted immediately but the ground crew told us no issues - if there was bad turbulence, our connections would be backed up too. After 45m on the ground we went back out and eventually landed at Dulles. But our connecting flights had all left, so waited another 45m to get an alternate flight (Friday at noon). CSR said the issue was air traffic, not turbulence, so not their problem that we haven't any place to stay here and an expensive, paid-for hotel room waiting for us in Greensboro. After being questioned more insistently, the CSR grudgingly gave us a voucher that got us a discounted (not free!) hotel room. Back to the airport today - at 10:30, 11, 11:30, the board still showed our flight as "on time". After the scheduled boarding time of noon came and went, checked with the gate agent - flight is now delayed to 3pm. We can only hope, since if they cancel it (the flight isn't full) and put us on the 5pm flight, we won't make Greensboro in time for the concert. I'll hopefully never fly United again. Ultimately, we could have driven in the time we've spent in airports so far, and probably could have driven from Washington to Greensboro in the time we've spent at the airport today.

Tokyo-Narita to Boston Logan via Chicago O'Hare. I was returning from a study abroad trip to Japan and it was taking forever to board the plane and get into the air. Seats on the old Boeing 747-400 were uncomfortable and there was so little space for me to stretch out my legs. There was no inflight entertainment except for one big screen that showed movies. Food service was okay, I enjoyed the chicken katsu curry they served. Flight delayed a bit at Chicago, but when we were finally boarding, the flight was full so they had to take carry-on bags and stow them with the checked luggage. Pretty disappointed that United Airlines couldn't find a way to fix that problem. Flight was really crowded so I felt squished in and couldn't move that much. In total, I wouldn't fly with United Airlines again.