United Airlines

Tampa to San Francisco. I hate to give a bad review but my latest experience with United Airlines was not a good one. I flew from Tampa to Denver to San Fransisco. My evening flight was very full and about 45 minutes delayed. The staff was not equipped or prepped for this. They were unpleasant and neglectful. My seat was by the window for the 4 hour flight with an elderly couple on the aisle side and absolutely no room to move around. When they got up to use the restroom, I took the opportunity as well. There was a snack truck on one end and it wouldn't allow anyone through so I went to the front to use the restroom. As I was waiting, the flight attendant told me that I needed to wait for the snack cart and use the back restroom. Since the older couple was done, I didn't want them to have to get up again and had to wait until we landed to use the restroom. I have been on Southwest before when a full flight was delayed for 20 minutes and the passengers were all given access to all channels but nothing was done on this fight. But the worst part about this flight is still sticking with me and I pray that this man is okay today. As we were departing the plane, a man was obviously slouched over into the aisle. It was clear to all of the passengers around that this man was not asleep but unconscious. A passenger was taking his pulse and another yelling for help. There were no attendants around to help with this man or with anyone else on this very crowded flight. That kind of service is inexcusable. Because of the delay, I missed my connecting flight which had been bundled by United. I went to customer service and there were about 50 people in line. I called customer service while in line and the lady booked me for what she said was the next flight at 5:58 am-7 hours later and offered no accommodations. My husband called and they put me on a flight that was boarding as I stood in line and only 2 gates away. I was relieved and tired. I got on the plane and found it way more comfortable and with more leg room-would have been nice for the previous full flight. I was having trouble lifting my carry on to stow it and had to ask an attendant to help as he watched me struggle with it. By this time, I still had not used the restroom. This flight was delayed and I had to wait even longer. As I sat down to rest, the cart came by with drinks. The lady didn't even ask me for a drink because I guess she assumed I was asleep. She did however splash me with juice for someone else and didn't say anything. I will try my hardest not to fly with United again!

Houston to London with United Airlines, and the plane broke down causing over 2 hour delay. Very basic plane with narrow, uncomfortable seats. Offhand staff serving almost inedible food. As I went to Costa Rica and back via Houston I actually went in four different airplanes of different types, but all were just as bad. Add this to the rude and inefficient staff at Houston airport and I would not fly United Airlines or via Houston again. Not a nice end to an otherwise super holiday.

Orlando to Denver with United Airlines. We upgraded to first class tickets. When arriving in firat class we were told the seat I had did not recline, but I could still sit in it. After 10 minutes of waiting for everyone to board I was then told I couldn't sit in it. Myself and 4 year old daughter were told we had to move to coach. That was fine, but we were told to talk to the gate when we arrived to get a refund. When arriving at the gate we were told they can't help us we have to call United.com. We called United.com and after waiting on hold they said they can't help us, we have to do it online. After trying four different spots online to ask for a refund we were told everytime our request could not be processed. Horrible customer service and no one will help us.

Phoenix to Boston via Houston with United Airlines. I sat behind a family with two toddlers who stood on their seats, ran up and down the aisles and screamed the entire flight. I understand airline staff can't do much about the screaming, that is the job of the parents, however even when staff had to ask for the kids to be removed from the aisle so they could get the beverage cart from one end to the other, they never reminded the parents to keep the kids seated. Right in front of these "parents" there was a mom with one kid the same age and he was a perfect angel the entire ride. So to the parents who could not control your horrible children - a fail! To United Airlines for not caring about the safety of these two brats and those of us that had to get hit in the shin with the seat belt one of them was swinging around - even bigger fail!

✅ Verified Review | This is a critique of a United Airlines Business Class trip Toronto to Hawaii return. The inflight entertainment was inoperable in all of the segments which is indicative of how much United it letting it's equipment fall apart. The business class seats to sit in are comfy, but the recline pitch is so insignificant that we were unable to catch any sleep on what was a very long trip. Being 6ft 2 inches my leg room was primarily found under the seat in front of me. When my seat mate needed to go to the washroom, the dynamic was equaled to the struggles of the same issue in economy. We got only one meal outbound and inbound and the rest of the time is was saly snacks with only one attempt at beverage services. It reminded me of what the economy class used to be. Paying big money for this service is unethical. So now it's time to take my business elsewhere. Travelers be warned!!

✅ Verified Review | Newark to Cancun return with United. If you find a cheap ticket, by all means take it, but you have to forget about customer service. The attendants are not going to give a damn about you. I asked for a glass of water and I was told to wait until they would come around with the cart which happened half an hour later. They promise wifi but most of the time it doesn't work. Even if the aircraft has TV's they do not provide a single free movie or show to watch. They do not give you a snack for a 4:30 hr flight, and the seats do not recline. Just be prepared for a few hours of torture.

Washington Dulles to Tokyo Narita with United Airlines. I had high hopes that a US airline would be a better choice but it was one of the worst flights I've ever been on. It was a 14 hour flight and the seats were hard as a rock and they provided no way to charge your devices unless you wanted to pay for first class. Our second leg from Tokyo to Bangkok was with ANA and the flight attendant service was much better - United needs to take some lessons from them. I tried to do the inflight survey but that didn'the even work. I give United Airlines a big fat zero all around.

✅ Verified Review | United Flight 4914 from EWR to AVP, March 24 2016. Our flight was delayed for something like two hours because of United's incompetence and inability to have a plane and crew ready for a scheduled flight. When the plane finally arrived at about 23:40 (the scheduled departure was 22:06), we were put onto a bus that drove us 50 or 100 yards (walking distance) onto the tarmac. We were then stranded in the bus for 35 minutes with no explanation, and not allowed to get off the bus. In other words, United doubled down on its incompetence and unreliability by further inconveniencing its passengers by directing them to board a bus and then demonstrating what I construe as willful and intentional contempt for the passengers by stranding them in the bus with no explanation. I recall that one person had to ask to use the toilet before the flight left because, even though most people probably did so before being told to board, the delay due to the airline's incompetence and disregard for its customers resulted in the need to do so again.

Flew United Airlines from Birminham UK to Nashville with a connection to Nashville via Newark. No problems there. Before we were due to board at Newark, the flight got cancelled. We tried to get some answers from some of the United ground staff but we were told different reasons. One mentioned technical problems and others said it was a weather problem. However, other airlines took off for the same destination. After some time we were told that we could get a connecting flight the next day and we had to find some chairs to sleep in overnight. The next day the flight was cancelled again and we were offered an alterative flight to Memphis, which we took. Arrived at Memphis to find that our baggage was somewhere else. Tried to get information at Memphis about our baggage but hit a brick wall. No one there could help or take resposibility over our problem. After a few hours and some phone calls, we found that our baggage had been flown to Nashville. We hired a car from Paylesss Hire at Memphis for the day and got ripped off for hundreds of Dollars for one day hire to Nashville. Got the car back to Payless at Nashville airport after a few hours and they tried to rip us off for another fifty dollars. The problems continued and all I can say at this point is fly with a different airline, because when we got to Nashville, some of the baggage was still missing.

✅ Verified Review | United Airlines from Las Vegas to Los Angeles, on a new Boeing 737-900. Due to busy time at LAX airport, flight departure held at Las Vegas for 20 minutes but arrived on time. As flight time is only 45 minutes, cabin crew did not commence in-flight service with cart, only offered water to passengers. Smooth check-in, on-time arrival but baggage delivery at LAX needs to be quicker. Even as premier passenger I had to wait for 30 minutes before I got my luggage delivered, can't imagine how long other passengers had to wait.