United Airlines

✅ Verified Review | Chicago to San Diego. Service was great, Flight Attendants were friendly. Food was offered on our flight, I got a chicken wrap and it was larger than I expected and tasty. The seats and leg room were larger than on most planes I've been on lately so for a almost 4 hours flight it was comfortable. My only complaint is when did it become ok to "Dip" tobacco and spit in a bottle ? The guys next to me enjoyed dipping the whole flight, getting fresh dip several times. The smell (minty like malox) gave me a headache but that fact he was allowed to spit in a bottle while I was eating was just gross. I don't normally fly United and I have never had this happen before. Is this a normal allowed practice?

✅ Verified Review | Frankfurt to San Francisco. This is the return leg of a flight I booked with Lufthansa. The first flight was both Lufthansa planes. This return flight from Frankfurt to San Francisco is United Airlines. I know they are sister airlines but I swore last December I would never fly United Airlines again. United planes are old and very dated.

✅ Verified Review | Extremely disappointed with the treatment of a first-class passenger. We purposely booked our 16 year old daughter in first class so she could feel safe with the attention of the airline staff since she was traveling a long way by herself (Denver to Boston). She was booked in row 3A, and upon arriving at the gate, was called to the counter. The gate agent said, "We are trying to find a seat for you". No explanation. She called me upset because she did not know what was going on. I told her to go back to the counter and show them her itinerary and confirmation. She did, and the same agent responded with, "There is a broken seat in first class. We are trying to find a seat for you". Again, no confirmation that she will get eventually get a seat on the flight. My daughter looks at the available seats being displayed on the monitor and notices middle seats available from row 10 and up. Thirty minutes goes by with no communication. Then my husband asks to speak to the agent via my daughter's cell phone, and the exchange was so heated, the agent slammed the phone down on the counter. My daughter picked up her phone and walked away from the counter without either gate agent saying a word to her. Simple, clear communication showing they care would have gone a long way instead of leaving a 16 year old in tears. I ended up calling United and the agent switched me to a manager right away. The manager said she was being assigned seat 21A window seat (even thought the gate agents at that point still hadn't said anything to her); or the reservation manager could switch her to a first class seat on the 12:30pm flight instead of her 9:50am flight. My daughter preferred to wait until the 12:30pm flight just to avoid the gate agents. A simple, caring, clear communication from the gate agents would have avoided a lot of anxiety, anger, and tears. I know she would have easily taken row 21A if she wasn't so upset, but now she never wants to fly United again, and I don't blame her. We'll all do our best never to take United again.

✅ Verified Review | San Francisco to Denver. United continues to have no clue what their customers want. I attempted to fly standby on a flight in order to get home 1 hour earlier. Yes I was asking for a "favor", for my own convenience but i figured if there was room, why wouldn't an airline take care of its customers? After talking to customer service, they confirmed the flight to have many empty seats. Unfortunately unless I was premium status, there was a standby fee of $75 per one way flight. Wouldn't it be easier to keep customers happy whenever possible? Beyond customer service, this is bad business practices. The airline business is time critical; once a flight leaves, an airline can't make any more money from that flight for ticket sales. By moving up passengers to earlier flights, an airline can reserve the future potential to sell more seats on later flights. Why would an airline limit future growth potentinal? Especially when at the expense of the customer experience. My complaint is small compared to many news worthy stories, but just another example of continued poor customer service from United.

✅ Verified Review | Chicago to Los Angeles. United Airlines has the worst service. Having a trip with multiple intenarys I was told I needed to check my carrying on bag, normally I would not have an issue with this but seeing I had a flight to catch with a $1000 ticket this was not an option. The staff loading the flight were unwilling to cooperate and allow me to bring the carry on aboard or offer a solution to get my bag. They forced me to check my bag not giving me enough time to make my next flight. I will never fly them again.

✅ Verified Review | Kona to Portland via San Francisco. While checking in bags for a flight from KOA to PDX the credit machines /kiosks went down and though the ticket agent asked us to try several times (3 to be exact) we were not able to pay on the kiosk with a credit card. We waited patiently with the attendants and a growing line of passengers behind us for over a half hour. After the agent confirmed there was an issue with "the lines for the machine" and we were told "it was being worked on" the attendant said she would check our bags for FREE. She checked us in for our flight printed our bag tags and boarding passes and we went on our way, boarded, and flew home. Today there are three separate charges for $75 each on my bank card, for a transaction I was assured was free! Unacceptable. I was extremely patient and understand that tech issues happen but there is no excuse for poor customer service from the 800 number provided by the charging agent. When calling the phone number next to the 3 transactions on my bank account for customer service I was told that they can't help me! Why have customer service agents that cannot fix problems. I am currently waiting on the phone and have been waiting for an hour and five minutes for a resolution to this problem and will certainly be filing a formal complaint. To top it all off, during my call with customer service the supervisor that I spoke with tried to blame the ticket agent! All of the agents at the airport, physically checking passengers in did a great job under the conditions. With every kiosk down they managed to help all of the passengers checking in for their flights while dealing with technical issues. I'm certain there are several other passengers that have experienced the same problem! I stood at the counter and waited while the gate agent called for assistance and was told it was a system wide problem or slow age. She did a fantastic job and provided excellent customer service and I wish I remembered her name so she could be recognized for been extremely helpful while trying to check in my family of five, included three children, for a flight home. We will not fly United ever again after this experience. The only reason I'm giving them any star for a rating at all is because the page forces me to.

✅ Verified Review | After all of the awful publicity that United received in the months leading up to our flights I was concerned that I had made a terrible choice for our journey from Sydney to Los Angeles. However, my 14 hour economy flight was probably about as enjoyable as any economy flight can be. United flies the lovely new 787 on this route, the air quality is better, the lighting is better and the seats, although they look really small, are actually amongst the most comfortable I have flown on. Video Entertainment is great, although the lack of audio was a bit frustrating, take your phone or Ipad along for this. Wi-Fi for purchase is a fun option to pass the time and costs are reasonable. The food was OK, a meal on departure, a snack in between and then a rubbery egg breakfast before landing in LA. The reality is this was an economy flight, the fare was really really good value. We resisted the constant sales push before the flight to purchase economy plus which does provide extra leg room if you feel you need it, at least with United have this option at a pretty reasonable rate if you feel you need it. By the way, this flight was spot on time as were all of our other United internal flights, boarding and disembarking was smooth as anything. The crew were friendly enough and seemed pretty happy about servicing our requirements, they appeared older than on most other airlines but were chatty and responsive.

✅ Verified Review | All United flights between Saipan and Guam are operated by Cape Air aircrafts. Actually it's about 30 minutes flight and so I could put up with uncomfortable seat and average and unfriendly service. Anyway there's no alternative flights. Check in is quite quick and all other Saipan airport services as well.

✅ Verified Review | Washington to Dublin. Worst Business Class in the world, aircraft was a Boeing 757-200, in Business Class. This flight was advertised on the UA website and even on the boarding pass as new United Polaris Business Class, with "Redesigned seating, luxury bedding and calming amenities offer the ultimate comfort for relaxation and sleep". My expectations were quite high. You cannot believe my disappointment and disgust when I boarded the plane and found out the business class cabin was most outdated and terrible business class I have ever seen. The seats were incredible old, tired and dirty. There was no access to the isle for every seat. There were scratches, dents and dints everywhere in the cabin. The crew was working in the galleys without any curtain to the cabin. So we had the full galley light in the cabin at all time. Toilets were outdated. They were clean but the bins very completely full soon and have not been emptied during the flight. There was no mouth wash, hand cream, toothpaste, combs or anything similar which is standard for all other decent airlines. The food was kind of okay; the wines were actually excellent. The UA lounge at Dulles airport was the usual UA standard (slightly disappointing). At 9 pm there was plenty of seating available which was nice. There were two just soups on offer to eat; most of the alcoholic drinks you have to pay for.

✅ Verified Review | United would not work with me when my flight was cancelled due to weather. My flight in SPS was cancelled to DFW, which meant I could not make my flight from LAX to SBA because I was not able to get from DFW to LAX. American was understanding and worked with me to get me to my destination multiple times while United told me to pay more than what the ticket was worth or to just basically let it go. The insurance is worth nothing from both United and the traveling company used as the travel company has the same plan as United. I used to fly United all the time, but now I will be avoiding them like the plague. Im very satisfied with American Airlines and highly displeased with United Airlines.