United Airlines

✅ Trip Verified | Fayetteville to Boston. Our flight was delayed due to a mechanical issue so we were unable to make our connecting flight. I rebooked to Raleigh with the help of a very patient and helpful employee but it was not an easy process. The entire system was shut down so he was unable to rebook on the computer and had to do so over phone. He was also not able to print a customer service voucher for our taxi to Raleigh because of the system being down as well. Not a great performance by United Airlines software developers. Hire better.

✅ Trip Verified | Flew from Sydney to Houston non stop. Ran out of white wine during the flight. Ran out of breakfast omelette and only had cornflakes left towards the back of the plane. Had an internal flight Orlando to Houston earlier in the day, was abused by a steward for not standing up to let a passenger sit next to me although I had turned to the side to let her in. We were told entertainment was free through our phone, but it wasn’t. On return trip dinner was indistinguishable, was called chicken but was mixed in with cheese, pasta dish was also undescribable. A “snack” of a par baked turkey roll was dry. Once again omelette ran out 3/4 of way down plane, alternative French toast was terrible. The entertainment was good though and easily accessed.

Not Verified | Charleston to San Francisco via Chicago. By far the worst airline I've had the misery of using. My flights were delayed with no forewarning. I had a delayed flight from Charleston to Chicago where I missed my connecting flight. Then my flight got rebooked for the next day so I had to sleep in the airport. Then the flight the next day was delayed. Now I'm returning from San Francisco to Houston and my flight is delayed again, with no other flights leaving from Houston to Charleston today so I guess it will be another night at the airport. I will never fly United again nor would I recommend it to anyone.

✅ Trip Verified | Milwaukee to Newark. We were scheduled to leave at 6:40pm on 10/07/18. We boarded late and were not notified at all. It is currently 7:47pm and we have still not left the ground. Apparently their is trouble with a “navigational computer” going down. Then we were told that they could not find a route for us. I understand that these things happen but for the price we paid we should not be over an hour behind on our departure. This is completely unacceptable and unprofessional. We will not be flying United again. I wish I could give a 0 score for all categories.

✅ Trip Verified | Los Angeles to Buffalo via Chicago. I purchased my tickets several months ago specifically to get advanced seating because I am 320 pounds. My flight was changed going back from LAX to BUF. My assigned seating was taken away and currently I cannot assign a seat to myself for the changed flight. I called customer service about this issue and they could not help. This is the worst service ever. I will never use United ever again.

Not Verified | London to Newark. A big shout out to United Airlines. My girlfriend I got round trip tickets to the UK through Primera Air. After arriving to the UK, we found out that Primera Air went bankrupt and we would be stranded in the UK with no alternative way home. We read online that other airlines would be offering discounts to those effected. After calling multiple airlines to no avail, United Airlines was the only one that accommodated our situation. They offered us discounted tickets and we were able to make it home. I would like give a big thank you to United Airlines for helping us get home with no inconvenience. Thank you United Airlines.

✅ Trip Verified | Newark to Houston. I booked first class a week ahead of time. A week later we rushed to the airport and still arrived an hour early before they boarded the gates. Right when we were at the desk they told me I couldn't bring my pet to first class. My mom had to argue with someone over the phone but since our time had been wasted and we were now in a hurry I had no choice but to downgrade my first class seat to economy. Not only did I end up wasting 150.00 usd but they also charged me an extra $75 to downgrade. The luggage were also suppose to be free for first class but of course I also got charged for them. While I had to literally run with two heavy carryon bags over to my gate my mom spoke to a customer representative and she was informed that a lot of their clients bring pets to first class. She even told my mom that we basically got scammed. We were trying to complain about this issue with the people working there but they have blatantly ignored us and made nothing but excuses. Service is not only really rude but they are basically scammers. We now have to argue with some people over the phone so I can get my refund. I highly recommend that you choose a different airline if you can. I hope to never do business with united again. Even my bad review doesn't do enough justice for these scammers.

✅ Trip Verified | Portland to San Francisco via Chicago. Unacceptable customer service at counter. Flight attendants exceptional on flight from San Francisco to Portland. United now punishes you for choosing economy by not allowing you a carry on and charging you $30 per bag that you are mandated to pay or not fly. So every economy ticket is $30 more out of the gate. And if you are in a rush due to traffic car rental drop off etc., and get to the gate with bag that you have already paid to ck online, you will be charged $30 more for not taking time to check it which if you did take time to check it you missed your flight. We rushed to the counter for check in with mobile boarding passes in hand. They were three ticket agents and no one in line. and we were told they would not check bags because we were three minutes past cut off. There were five people in the security line and we would have made our flight if we had gone straight to the gate. Instead They rerouted us and that plane was delayed by two hours and at this point we do not know if we are going to make our connection and get home tonight.

Not Verified | Montreal to Seattle via Chicago. On 7 September 2018 I purchased two Economy Plus seats (upgrade) for our flight from Chicago to Seattle on 19 September (flight number UA8481). On 7 September I received an email confirmation that said our purchase was confirmed for Economy Plus seats and we had been assigned to seats 21C and 21B, exit rows. We paid $181 for the upgraded seats. On 18 September when I went to check-in, I was told our seats were 39D and 39E; the back of the airplane. I called the United help line and talked for about 90 minutes to Maria in their offshore site. I was reassured that the seats had been changed back to 21C & B. I was not convinced and talked to Supervisor and she too said our seats had been changed back. Upon my check in Montreal for our flight to Chicago, we received boarding passes for seats 39 D & E. The Supervisor said our seats had been given to standby revenue passengers and there was nothing she could do to get us back our seats. United without warning or any kind of communications decided that they know what is best for us and gave away our seats, after taking our money and saying the seat purchase was confirmed and we were assigned the exit row seats. United Airlines obviously does not care about its passengers and it is no wonder it is has such a low industry ratings for customer service. Their help desk is not to be trusted and wasted over 90 minutes of time. United did refund the $181 and gave us middle row seats of 9B and 10B, but we were not together and sat between some large passengers. I will never fly United Airlines again, as I do not trust them to keep their word. After this ordeal I emailed United Airlines, and they said they were sorry. I told them I am sure you are saying sorry a lot if this is how you treat your customers. We need to boycott United Airlines until they really get the message that they need to start treating their customers with respect.

Not Verified | First left an hour late from SLC then when landing sat on the tarmac waiting for a gate for an hour which made us late for our connecting flight by 5 min which they could have held but didn't. Then to top it off they put us on a later flight and even though I paid for assigned seats ended up having to argue with customer service who didnt even apologize and was rude and very short with us. Very disgusted with this airline will never use United Airlines again.