United Airlines

✅ Trip Verified | Milwaukee to Newark. We were scheduled to leave at 6:40pm on 10/07/18. We boarded late and were not notified at all. It is currently 7:47pm and we have still not left the ground. Apparently their is trouble with a “navigational computer” going down. Then we were told that they could not find a route for us. I understand that these things happen but for the price we paid we should not be over an hour behind on our departure. This is completely unacceptable and unprofessional. We will not be flying United again. I wish I could give a 0 score for all categories.

✅ Trip Verified | Los Angeles to Buffalo via Chicago. I purchased my tickets several months ago specifically to get advanced seating because I am 320 pounds. My flight was changed going back from LAX to BUF. My assigned seating was taken away and currently I cannot assign a seat to myself for the changed flight. I called customer service about this issue and they could not help. This is the worst service ever. I will never use United ever again.

Not Verified | London to Newark. A big shout out to United Airlines. My girlfriend I got round trip tickets to the UK through Primera Air. After arriving to the UK, we found out that Primera Air went bankrupt and we would be stranded in the UK with no alternative way home. We read online that other airlines would be offering discounts to those effected. After calling multiple airlines to no avail, United Airlines was the only one that accommodated our situation. They offered us discounted tickets and we were able to make it home. I would like give a big thank you to United Airlines for helping us get home with no inconvenience. Thank you United Airlines.

✅ Trip Verified | Newark to Houston. I booked first class a week ahead of time. A week later we rushed to the airport and still arrived an hour early before they boarded the gates. Right when we were at the desk they told me I couldn't bring my pet to first class. My mom had to argue with someone over the phone but since our time had been wasted and we were now in a hurry I had no choice but to downgrade my first class seat to economy. Not only did I end up wasting 150.00 usd but they also charged me an extra $75 to downgrade. The luggage were also suppose to be free for first class but of course I also got charged for them. While I had to literally run with two heavy carryon bags over to my gate my mom spoke to a customer representative and she was informed that a lot of their clients bring pets to first class. She even told my mom that we basically got scammed. We were trying to complain about this issue with the people working there but they have blatantly ignored us and made nothing but excuses. Service is not only really rude but they are basically scammers. We now have to argue with some people over the phone so I can get my refund. I highly recommend that you choose a different airline if you can. I hope to never do business with united again. Even my bad review doesn't do enough justice for these scammers.

✅ Trip Verified | Portland to San Francisco via Chicago. Unacceptable customer service at counter. Flight attendants exceptional on flight from San Francisco to Portland. United now punishes you for choosing economy by not allowing you a carry on and charging you $30 per bag that you are mandated to pay or not fly. So every economy ticket is $30 more out of the gate. And if you are in a rush due to traffic car rental drop off etc., and get to the gate with bag that you have already paid to ck online, you will be charged $30 more for not taking time to check it which if you did take time to check it you missed your flight. We rushed to the counter for check in with mobile boarding passes in hand. They were three ticket agents and no one in line. and we were told they would not check bags because we were three minutes past cut off. There were five people in the security line and we would have made our flight if we had gone straight to the gate. Instead They rerouted us and that plane was delayed by two hours and at this point we do not know if we are going to make our connection and get home tonight.

Not Verified | Montreal to Seattle via Chicago. On 7 September 2018 I purchased two Economy Plus seats (upgrade) for our flight from Chicago to Seattle on 19 September (flight number UA8481). On 7 September I received an email confirmation that said our purchase was confirmed for Economy Plus seats and we had been assigned to seats 21C and 21B, exit rows. We paid $181 for the upgraded seats. On 18 September when I went to check-in, I was told our seats were 39D and 39E; the back of the airplane. I called the United help line and talked for about 90 minutes to Maria in their offshore site. I was reassured that the seats had been changed back to 21C & B. I was not convinced and talked to Supervisor and she too said our seats had been changed back. Upon my check in Montreal for our flight to Chicago, we received boarding passes for seats 39 D & E. The Supervisor said our seats had been given to standby revenue passengers and there was nothing she could do to get us back our seats. United without warning or any kind of communications decided that they know what is best for us and gave away our seats, after taking our money and saying the seat purchase was confirmed and we were assigned the exit row seats. United Airlines obviously does not care about its passengers and it is no wonder it is has such a low industry ratings for customer service. Their help desk is not to be trusted and wasted over 90 minutes of time. United did refund the $181 and gave us middle row seats of 9B and 10B, but we were not together and sat between some large passengers. I will never fly United Airlines again, as I do not trust them to keep their word. After this ordeal I emailed United Airlines, and they said they were sorry. I told them I am sure you are saying sorry a lot if this is how you treat your customers. We need to boycott United Airlines until they really get the message that they need to start treating their customers with respect.

Not Verified | First left an hour late from SLC then when landing sat on the tarmac waiting for a gate for an hour which made us late for our connecting flight by 5 min which they could have held but didn't. Then to top it off they put us on a later flight and even though I paid for assigned seats ended up having to argue with customer service who didnt even apologize and was rude and very short with us. Very disgusted with this airline will never use United Airlines again.

✅ Trip Verified | Beijing to Chicago. Overall pretty good though United Airlines has a problem with lack of professionalism displayed by their FA's. The food and IFE were pretty good. The 2-4-2 cabin configuration was a bit cramped but not too bad. Seat comfort was ok though storage space was limited. This was a Polaris class flight BTW. We got off to a bad start before taking off when of all people the lead FA grabbed my wife purse to store it without saying a word. When my wife said she needed meds for her purse the FA turned this into power trip asserting her authority. I spoke with her before take off and told her we did not appreciate her approach. After all its not her purse and a simple explanation would have been in order vs. turning this into an argument. I also reminded her we had spend "a lot of money" for these Polaris biz seats and expected proper courtesy. To her credit she apologized and was most attentive during the rest of the flight. However I heard two other FA's gossiping about passengers with backpacks in a demeaning way. Unfortunately the FA's as a whole have a long way to go on terms of professional behavior. They could learn this valuable lesson from star alliance parties like ANA, Asiana and Thai whose FA's show true value towards the passengers.

✅ Trip Verified | Chicago to New York. I had a small personal item and suit. They asked me to check in one of those items because they are both considered personal items. I usually travel AA, but for unavoidable reason I had to fly United airlines for this trip. I have used other airlines with the same situation and they always give me a break because it’s just a suit and goes in the hanger closet. So I shoved my suit in to small bag because I didn’t want to pay for such inhumane thing. Even the FA’s at the gate seemed rude. This is the last time I’m flying United airlines. Never again. Very disappointed.

Not Verified | No room for carry on luggage was very inconvenient! We were not even the last group to board and they forced everyone to check the rest of their carry on luggage without letting any of us use the space under the seats in front of us to store necessities. I only had one carry on item as did my husband and was not permitted to attempt to fit it on the plane. When we got on the plane it was probably over 100 degrees and miserable. I saw plenty of room under the seat in front of me for my bag. I was reduced to carrying around my necessary medications and items in a trash bag so I wouldn’t lose anything. Very disappointed with this experience. Step it up United. I think incentive should have been offered from the beginning to those willing to check bags in order to not have this issue if it is known that your plane cannot accommodate the permitted carry on items or that people should be required to only store one item in overhead and one under the seat. Fix the problem.