Thai Airways

Business Class ICN-TPE-BKK. Elegant service and tasty food - well served and presented. Thai staff make one feel welcomed and are attentive without being clingy. Though relatively short segments the range of service and quiet competence was just a delight.

CDG-BKK on A380. Flight delayed due to air traffic control not giving clearance but crew kept the passengers well informed. Served juice and snacks while on ground. Flight was very clean and crew was very friendly. Juice and water was served very frequently.

I have had gold card with Thai over 20 years now normally I fly business odd time first class this trip business was full so had to do economy on TG910 BKK-LHR. The new upgraded 747 has screens with fantastic entertainment on each seat now but this has caused a problem as they have fitted the entertainment controller into the left hand side of the seat eating into your seat space and I found it very uncomfortable and a tight fit. The food was ok the staff were friendly professional and attentive.

My wife and I have just arrived in Bangkok after flying on TG466 Melbourne to Bangkok. The service was excellent. The flight left 10 minutes late but arrived 20 minutes early. Seat 32 H and J with seat H having no seat in front of it. Staff very good with regular service of drinks. the meals were Ok and typical airline food. I would recommend Thai economy again particularly if you can get the right seat for the right price. I am 192 cm and 112 kgs so it makes a difference.

Banglore - BKK- Hong Kong and Hong Kong - BKK - Mumbai in business class. Outbound on 16th June and returned on 21st June. Flight from Banglore to BKK to HKG was good especially loved the A380 on the BKK-HKG sector. Banglore - BKK flight was good. Seats on A380 were really good and afforded good privacy. The AVOD was not great except on the A380. The business lounge in Banglore was ok but the lounge at BKK was not great even though it is the home of Thai Airways. The business lounge at HKG was the best. The food served on the flights was good and staff were nice and attentive. The worst flight was BKK - Mumbai. The seats were a little better than economy movement was too restricted and the calf support only moved a small distance.If you have to sleep it was a very odd position. The AVOD screen was really small and low resolution. The food served on that flight was also not very good. Overall except for the last flight the experience was good.

TG 920 from BKK to Frankfurt on 23rd June 2013. Flight facilities were ok but the food was dismal. For breakfast they ran out of pancake option half way and did even say sorry to the customers. As we pay for our flights it is the duty of the airline to make sure customers get what they ask for. Otherwise they should not mention that in the menu card. It is very unprofessional to say that they do not have an option which is already mentioned in the menu as an option. Flight attendants were not very attentive. I enjoyed the inflight entertainment programmes. Next time I will think twice before choosing Thai Airways.

BKK-Sapporo-BKK A330 J class. Very disappointed with the food and service both outbound and inbound. It seems that their service keeps deteriorating each time you fly with them. Lunch was simply inedible (inbound). They served a piece of boiled fish (hard as rock) on top of white rice and white sauce. This simply isn't a premium business class service anymore. Having flown Thai many times it is noticeable standards have fallen.

We have just returned from a trip to Thailand and Vietnam which involved 4 flights with Thai airways. The service was consistently excellent friendly and efficient. The long haul flights (London-Bangkok) were particularly outstanding. They were very comfortable and the food choices are a great added touch. We visited Thailand and Cambodia last year for our honeymoon which also involved a number of flights with Thai airways. We experienced the same high standard on each flight.

NRT-BKK. Business on A380. I like the A380 a lot generally and Thai's new Business class product designed for this equipment is a huge improvement over other iterations of Business in the Thai fleet. Unfortunately they have not done away with the lurid purples and pinks but otherwise the staggered 180 degree life flat seating units are excellent. Staggered arrangement gives lots of privacy though window lovers will find that in every second row the main armrest with its storage remote control and reading light etc is between you and the window itself. Nonetheless the whole deal works and works well. The seat is wide enough and long enough though the alcove for one's feet is a little narrow. There is a lot of storage a huge fold down table and a good sized HD screen though the range of IFE selections is Thai's usual humdrum which seems to be much the same as UA's IFE. Cabin service started out very attentive and graceful but after dinner the FAs pretty much disappeared did not answer the call bell and seemed miffed when I poked my head into the galley to ask for water. As for the food well it was as usual with Thai's business class product not good. Interestingly enough the next day I flew with Bangkok Airways on a short domestic hop and the food in coach was way better than Thai's business class dinner on the leg from NRT.

PER-BKK-LHR quite unhappy with the experience thought the value of the tickets would pay out. Very dissatisfied with the food and seat very disappointed with the staff service aircraft is very small but noisy aircraft felt gloomy and dirty with not enough legroom. Overall very disappointed.