Thai Airways

✅ Trip Verified | I flew Kolkota to Sydney via Bangkok on 29 September 2024. All things about the flight were good or on par comparative to other airlines. The leg Kolkota to Bangkok was on an old plane which meant my economy seat was more spacious than the seats economy passengers get on new planes. The shocker was the excess baggage fee I had to pay. My excess was 7kg for which I was billed $600 to pay at checkin. Is this the industry standard? It was effectively almost the same as the original one way airfare. The other perplexing thing was I was not able to use the Amex card I had purchased my ticket with. Incomprehensibly I was told Thai Airlines does not accept American Express. Clearly this was a lie. What is this outfit up to? I felt like I was being scammed.

✅ Trip Verified |   Being Star Alliance Gold, Premier 1K doesn't get you anything. I had to book last minute. Economy only available so obviously no upgrade. They wouldn't let me sit in the exit row or bulkhead because I had to pay extra. You'd think my status on a partner airline would get perks.

✅ Trip Verified | We flew back from Sapporo to Bangkok by Thai Aiways instead due to some problem with ANA on return flight. The check-in and boarding was very smooth and systematic. The seat was quite comfortable. The air crew were very nice and friendly. The meal they served was very delicious (main meal - Thai fried rice with spicy chicken/Japanese rice with pork, light meal - chicken carbonara bun). We were also served with snack and a couple bottles of water during flight. The flight arrived a little late due to raining at Bangkok airport. Smooth and excellent flight.

✅ Trip Verified | I flew with Thai Airways again, this time with my family for Australia trip. We flew from Bangkok to Sydney with A350-900 which was quite comfortable. The check-in and boarding was smooth and the plane leave on time. Air crew on board were nice and friendly,. Ther service was fast and efficient. We were served 2 meals which taste quite good. They also served us snack and fruits between the meal. We arrived on time and it was a pleasant journey. On the way back to Bangkok, we flew from Melbourne with Airbus A350-900 as well. The check-in and boarding was smooth and fast. The plane leave on time. The service by young male and female crew who took care our section was excellent. A lot of smile with nice and polite mannner. They served us 2 meals and the food may not as good as the flight to Sydney (particular Thai dish) but it was OK. The crew also served us biscuit and cheese with Banana and apple between 2 meals and also a couple bottles of mineral water which made us quite pleasant. The flight arrived about 30 minutes ahead of schedule. Overall, both flight was very good with excellent service.

✅ Trip Verified | We had a very good experience with Thai Airways staff during our trip from Bangkok to Chiangmai (TG 164). My wife had accident before flight and was unable to walk normally. During check-in at Suvarnabhumi airport, the young male staff at check-in counter was very kind and helpful. He tried to find the front row seat to move my wife from the back row seat but was unable to do so because the flight was fully booked. Therefore, he arranged wheelchair service for my wife to the gate. Unfortunately, this flight would depart from bus gate not normal gate with Jet bridge and my wife was unable to walk up by stair to airplane. Thai Airways staff at the gate were very helpful and kind enough to prepare the Lift bus to take my wife to the plane’s side door and also prepare special wheelchair that can move in aisle of the plane as we were seat in Row 54. The cabin staff were very attentive and helpful as well. The flight was good, arrived a little late due to heavy traffic at airport of departure. The service by cabin staff was very good and friendly indeed. They served us with snack (green curry bun - very tasty) and a bottle of mineral water. We really appreciated excellent service by Thai Airways staff both ground and flight crew.

✅ Trip Verified | LHR - BKK. Not a bad flight. Flew the other way last month and the plane felt more quiet and comfortable than this one. I ordered a special meal because of allergies, but they either gave it to someone else or didn't have it on board, so I ended up having to have a kids meal. I'm a big guy and was left hungry. No snacks on the flight or water handed out. Really frustrating when they dont on long hauls. Also discriminating that I have to pay for an exit seat because of my excessive height. I'll start an online petition soon so tall people hopefully won't have to pay anymore to be as comfortable as other people on aeroplanes. I used to get them for nothing, but now airlines charge for those seats, just to make more money (after Covid). We shouldn't have to pay! Second meal on the flight was also insufficient. Entertainment lacks too, quality of films is poor and the amount too. Same movies as 6 weeks ago, not sure how often they're changed. Luckily I had Netflix on my phone or I'd of been very bored. TV shows very basic and not much range of English speaking ones too. Staff are great, cleanliness of the plane too. BKK - MEL. Very comfortable seat. OK entertainment, but could be more variety for English speaking people. Food was great. They didn't have the meal I requested, but they sorted me out and I was very happy. Same entertainment on TA for the last 6 weeks, so if you do a return flight with them choose what you watch carefully, as there's a limited amount of shows and movies. Great staff as always, and always clean and tidy in the bathrooms. When at BKK I was given the wrong seat (I'd paid for exit row as im very tall), they said I couldn't have it unless I paid again, which was very frustrating. Eventually after 45minutes at the counter and showing them all my documents, they changed it. A bit ridiculous really considering I had proof I'd paid for the seat(s). There were many empty ones anyway. Good flight overall. I booked last minute and paid a lot for it. I was shown only a few empty seats, however, there were a lot upon boarding. Slightly misleading. That's why Im giving 1 star for value for money.

✅ Trip Verified | A round trip PER-BKK . Both flights were delayed without explanation. The business class seats are at the lower level of quality .If you are seated in a window seat you have to step over an adjoining passenger to reach the aisle. The seats are old and narrow and very uncomfortable for sleep and on my seat the light did not work . The Screen is very small and is situated on the back of the seat in front. The food from Perth was of a good standard but from Bangkok there was no European breakfast available and the Coffee and bread that were offered were cold. All in all a far cry from the old Thai experience. BKK remains one of the least passenger friendly airports and the walk from the plane to immigration was a tad under a kilometre. The good news was that the baggage that was labelled priority actually did arrive as priority and that is a rare occurrence these days . I would not fly on a longer segment with Thai until they upgraded their planes.

✅ Trip Verified | They damaged my luggaged in several places. Pierre is a good quality luggage and it was the third time I used it. The weight did not exceed 25 kgs so, it could not have been a heavy luggage. I made a complaint and it took 3 weeks for them to reply asking me to send pictures of the damage. I sent the pictures the same day. Then, didn't hear from them like 2 weeks again. Then, they replied for the second time and asked me to take the luggage to the repair shop and they will reimburse the expense. I went to the repair shop with my luggage and the expert on the luggage said that the cost to repair will not be cheap and suggested it is rather better to buy a new luggage or put a duct tape. I don't want to put a duct tape on my nice luggage and replied to Thai Airways on 6th june and they have not replied me until today (21st July). Definitely not flying with them again and will definitely not recommend anyone.

Not Verified | Took Thai business class first time to Bangkok. From SYD normally I take Qatar or Qantas! Was over 7 kg weight limit due to tight allowance compared to others they charged me $450 extra! Top service in air& food but $450 extra for 7 kg bus class ticket was too much! No more Thai for me!

Not Verified | The staff are friendly and the seat is comfortable. The air ticket is a bit expensive. There are TV and many delicious foods to eat. This is the best airlines I have travelled.