Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 874 reviews
7/10
4 star Skytrax Rating
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9/10

"Cannot fault staff"

(China)

Trip Verified | Bangkok to Taipei with Thai Airways. Part of a Star alliance Journey. The plane was empty due to virus issues in Asia. The seat was comfortable and the service good, as one would expect with only 40 people on the plane. Western Breakfast poor, wrong choice. In-flight entertainment was adequate. Cannot fault staff.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBangkok to Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Great experience overall"

(Malaysia)

Trip Verified | Kuala Lumpur to Bangkok. Flight was quite short for only 2 hours or less so it's understandable they serve food right after we took off. Food was good (I had chicken and my friend had prawn rice) though portion was a bit small. The dessert was quite good. The crew service was also quite great with friendliness and politeness (though misunderstanding may occur as some staff doesn't speak good English). We boarded a Boeing 777 so obviously seating was quite good. probably cuz of the flu season there're not so many passengers so it felt very spacious. A bonus point for the crew was that they knew about this and try to separate individual passengers far away from each other to get more comfort. Seat can be reclined quite easy, no major technical fault. IFE is quite up-to-date with basic movies package and also game. Though in some seats the IFE may not work. Great experience overall. Thai airways has proven me that they're a good airline just like how people think about them. If possible I'd like to fly with them again whenever going for another Bangkok adventure or even better a transit to another place.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"A bit of a disappointing flight"

(Singapore)

Trip Verified | A bit of a disappointing flight from Paris CDG to Bangkok. The business cabin was old, seats worn-out, minuscule screens. A seating arrangment without an inch of privacy (vis a vis the alley and fellow travellers) if you were allocated odd number sats. To make it short, an old cabin that looks really outdated compared to its peers such as Qatar, Emirates, Etihad or Oman Air. Service & cabin crew are friendly, corteous and efficient. On the other hand, wines are second rated, and again, the selection can't stand comparison with mentioned newer competition. Same for the food, not bad, but not really appealing - a bit too much frozen/heated dinner from your supermaket frozen section. "Of course" no onboard wifi, 20 years ago Thai Airways was the asian excellency or close to, today competition makes it look a bit cheap and under retrofitted to new standards. Don't get me wrong, will fly again but only if fare is really good. Will prefer MEA airlines when possible & convenient (at least this flight was non-stop).
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis CDG to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"make money through coronavirus"

(Malaysia)

Trip Verified | Kuala Lumpur to Bangkok, The service and aircraft is fine, not great but acceptable, however their customer care and way they are trying to make money through the coronavirus is unacceptable. Needed to fly to Melbourne from Bangkok with Thai but unfortunately due to an official advice, tried to delay the flight for 10 days due to the coronavirus concerns of the university. When tried to change the departure date by 10 days due to this reason (asked for no additional charge due to the health emergency), they asked to pay for this one way return flight to pay additional 25% of the total flight price (both legs) - this is just unacceptable to make profit on a health crisis! When trying again at the second customer care email, did not even got a reply till today.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownJanuary 2020
Value For Money 12345
no
2/10

"the service is degraded"

(Denmark)

Trip Verified | Bangkok to Copenhagen. Its not usual that I choose to fly Thai Airways but I chose Thai this time because of my elderly parents and a direct flight. Normally I would fly Qatar from Europe to Bangkok and vice versa. The service onboard was rushed on a 11 hours 45 minutes flight. We are traveling with Thai air during the virus outbreak so all crew have mask on but When you have mask on, passengers cant see your smile. The crew I encountered were arrogant to me. The seats are good for me but they need to upgrade the screen though. The touchscreen display is not responsive, the contents are good. Comparing Thai Airways 15 years ago and now, the service is degraded.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Copenhagen
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"competent Thai Airways staff"

(Vietnam)

Trip Verified | Flew Hanoi to Bangkok on B777-200 4th February 2020. Initial routing was from Guangzhou China. Had huge problems in Hanoi airport as my flights to-from China were suspended due to Corona, so I had to rebook tickets in last Minute at check-in counters in Hanoi. Fortunately, competent Thai Airways staff and station manager helped me through as my ticket, which involved other airlines beyond BKK, was complicated and furthermore issued by a non-responsive OTA. Eventually, I paid cash 179 USD for a complicated ticket change which was OK despite I then accepted a downgrade from business to economy class. Inboard, food was fabulous to my taste (grilled snapper with rice mixture), and I managed to get 4 portions as there were plenty leftovers - many people don’t like fish. Other, tasty dish was creamy stewed chicken, also very good. Drinks provided and plenty, alcoholic as well though these were very hidden, not displayed on trolleys, and only discretely handed out. Bus gating in Bangkok from aircraft to terminal was an anti-climax of and otherwise very good trip.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Planes look very dated"

(Taiwan)

Trip Verified | Taipei to Bangkok. Both flights on time. Note there is no more Thai lounge in Taipei, but they use Plaza Premium, which looks nice, but lacks in food and beverage offerings. As for the food on board - some good, but one beef meal had really dry and tough meat. Planes look very dated. Service was, however, gracious and professional.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTaipei to Bangkok
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"A very underrated flagship"

(Philippines)

Trip Verified | Manila to Bangkok Suvarnabhumi. All in all, I would definitely fly this airline again. In fact, I'm going to actively try to book it over others when I'm going back to Thailand or its neighbors assuming the price difference is minimal. Check in was smooth in Manila airport despite a decent sized queue and not too early-just on time arrival in the terminal. Boarding and sitting was pretty organized. The plane was well maintained and I enjoyed the leg room considering I bought a fare that was around the price of a budget flier. The crew was not just efficient in service but very helpful in the passengers' needs. Meals were enjoyable and I actually finished the rice. (I usually skip it and just eat the main itself). IEM was alright, a bit above average I would say. You can tell they update it. My one hiccup is it was pain to reach customer service(at least in the Philippines) before my flight as I had wanted to make adjustments. For whatever reason, I find Thai Airways to have a certain character and charm to it in every step, I guess just like their home country. From their very accommodating crew to the plane itself. A very underrated flagship.
AircraftBoeing 773
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Bangkok Suvarnabhumi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"disappointed by the attitude"

(Australia)

Trip Verified | Chiang Mai to Ho Chi Minh City via Bangkok. The first flight from Chiang Mai was late, when we arrive the gate closed and staffs at the gate advice to contact transfer desk. That's when we feel really disappointed by the attitude of staff. They say, "you come back tomorrow, no more flight today". Only when I ask where can we stay, they pointing their finger upstair. Then they tell us step aside for next customer?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChiang Mai to Ho Chi Minh City via Bangkok
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"experience was below average"

(Australia)

Trip Verified | I recently flew business class from Bangkok to Phuket. The experience was below average. Firstly the Royal silk lounge was crowded poor service a really poor range of food including slices of pizzas baked last week it seems; Sandwiches that must’ve been prepacked before Christmas and a poor range of drinks. The aircraft itself was a Boeing 747 from the 80s we still had much of the regional equipment including those old red blue green projectors and pulldown screens! Boarding was chaotic with lines all over the place and to check-in staff for around 400 people that each checked your passport before anyone so boarding time to look in excess of 40 minutes. Why Thai would use a 747 to fly just an hour and a little bit more to a domestic location is beyond me. The plane was very tired and really poor entertainment system. There were no headsets and staff said because it was a short flight they would not be providing headsets. We were not offered any alcohol just water ice tea or orange juice. The Steward seems so early and unhappy not the characteristic expectations of Thai airlines. Yes I understand this is a short flight but all that was offered was one choice of meal which was salmon on white bread with wasabi and a side salad. Too bad if you were vegetarian or didn’t like salmon, my partner could not eat anything on this flight because of that choice. No explanation about why that might not of been a few more choices. You think Thai Airways would make it up with some really good service? Know the stewards were a little bit surly and not very happy about doing this service.
AircraftBoeing 747
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Phuket
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no