✅ Trip Verified
| London to Manila via Bangkok. I had the reservation to fly back on 2nd February 2020. My flight on the 2nd of Feb 2020 from Manila to Bangkok was cancelled after several hours of delays. Passengers including me were allowed inside the aircraft and made to wait for a long time before it was cancelled. We were not given proper updates while we waited at the gate to board the aircraft. Only a ground staff when I asked personally, told me that there is a fuel leak and the engineers were working to fix the problem. The departure was scheduled for 1910 hours. At around 2100 hours, we were given a sandwich each and a drink. Then, for the next eight hours (0500 Hours on 3rd Feb 2020), I had not had another drink. We were made to wait for hours for the bus to take us to the hotel. Bus took over an hour to depart from the airport. After reaching the hotel, it took another hour or more to get us into the lobby of the hotel, as we were told to remain in the bus. Some people got out to buy snacks against your staff’s instructions. At 0500 I got into my hotel room. Breakfast was open from 6am. We were told to check out of the rooms by 2pm and the flight was supposed to leave at 5pm. We waited until 3:30pm at the lobby of the hotel to be boarded on the bus. After boarding the bus, the driver sat doing nothing. After waiting for over 45 minutes, I asked the driver, what are you waiting for. He said, airline staff. Then he got out of the bus, walked to the reception, returned in 2 minutes and drove us to the airport. There were no airline staff and there were no more passengers waiting for transportation to go to the airport. We just sat in the bus for someone to give the driver directions as what to do next. The flight departed at 1910 hours (7:10PM) on the 3rd Feb 2020, 24 hours later than it was supposed to. Never once I saw a senior Thai Airways personnel. I saw a few ground crew who were inexperienced and some unruly passengers intimidated them by their rude behaviour.