✅ Trip Verified
| Manila to Oslo via Bangkok. was stuck on the tarmac in Manila for 2.5 hours without information from the captain. Finally get to Bangkok to see my connecting flight to Oslo has left. Thai schedules me on a new flight 24 hours later. I'm told to go to an hotel paid by Thai. I decide I want to take an earlyer flight the same morning. Finnair had a flight going out, but first I have to pick up my luggage. I wait for the luggage by the belt. But it doesn't arrive. I stand in line for the luggage desk. They can't find it and sends me to an Thai luggage service office at the same floor. They can't find my luggage but they can help me with a new ticket. They book me on a finnair to Oslo via Helsinki 08:55 same day and they will have my luggage. I'm good with that so I'm told to go down to 2nd floor, 5th exit, and someone from Thai will meet me there. There is no 5th exit on the 2nd floor. 1st floor has one so I go there. No one from Thai there. I go up to 4th floor to the ticket office. Wait 30 more minutes and they get a guy that follows me back down to 1st floor, 5th exit, and in to a minivan, off to the hotell. I sleep for 2 hours take a shower and head back to the airport to catch the finnair flight. I stand in the check-in line for over an hour. When I get to the desk there is a problem. They can't find my ticket. They say Thai has made a mistake and tells me to take this with Thai. I run to the Thai ticket office and they say the problem lies with finnair and that they have booked the ticket. I run back to finnair check-in and they say Thai has made a mistake and that the flight is full. I go back to Thai ticket office, they don't know what to do so they call for someone in management. I wait in the ticket office for 55 min. A guy from a hotel shows up and sais everything is fine, come with me. This is where I get agitated. Absolutely nothing about this is fine. They tell me to go with the man and call a number they gave me. I get to the hotel and call the number. The man answering the phone cuts me off as I try to speak to him, he tells me that I have to go down to the reception and tell the them to call him up. When I ask why, he just repeats himself. So I go down to the reception and tell them to call the number. No one is answering. Turns out the Thai clerk had written down the wrong number. Hopefully things will get better when I wake up from this Thai Air Nightmare. Have tried to get in touch with customer care for one month now. They are not responding.