✅ Trip Verified
| Kansai to Melbourne via Bangkok. The aircraft on the first sector (Osaka - Bangkok) was switched on the day of travel from an A380 to a B773ER. Despite the change to a smaller aircraft I was still given my seating preference and there was zero problem with my special meal. Seat pitch on both aircraft (773 to Bangkok and A350) to Melbourne was as good as economy seating gets nowadays, and thankfully the seating on the 773 was 9 across and not the 10 across many airlines have installed. Safety checks were made before departure and landing, and there were announcements before any turbulence, which turned out to be mild. Service on both sectors was exemplary, the crew were smiling and helpful through out despite both flights being nearly full. People have criticised the IFE for lack of choice, but in its favour I’ve found it to be reliable, and I generally find plenty to enjoy in the world music and world movies sections. A meal and a snack were served on the shorter (five hour) flight to Bangkok, and supper and breakfast were served on the flight to Australia. The food was of a reasonable standard, there was a full drinks service before lunch and dinner and in addition there were nice little touches, like the crew offering extra croissants at breakfast. On the overnight flight to Australia I was able to sleep but was aware of several water/juice runs during the night. On both flights, especially towards the end of the longer Melbourne flight, the crew were focussed on keeping the washrooms clean and serviceable. It’s service as it should be, totally professional; my overall rating is 10/10 because I couldn’t ask for any more than was given.