Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 802 reviews
7/10
4 star Skytrax Rating
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8/10

"feels quite spacious, even in economy"

(Indonesia)

Trip Verified | Check in at Chiang Mai was quick and security and immigration was efficient. The BKK-CGK sector was good despite the flight being more or less full. THAI operates their 777s in a 3-3-3 configuration and hasn't crammed in an extra seat like many airlines so it feels quite spacious, even in economy. As you would expect on THAI, the cabin crew was very efficient and professional - not exactly super friendly - but they got the job done. It's only a 3-hour flight but they still do a proper drinks service before serving lunch. The food was fine - they ran out of one of the options and actually made an announcement to apologise for the inconvenience - never seen that before. Arrival at Soekarno Hatta was on time. I'm only silver status on THAI but still get priority baggage handling - despite the priority tag on my case it was among the last to come out which was a bit annoying. Overall, the flight was pretty good. No complaints really.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Jakarta via Bangkok
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"1 hour queue to checkin"

(Australia)

Trip Verified | Denpasar to Bangkok. Appalling ground service (1 hour queue to checkin, people constantly cutting the line). Web checkin/seat selection didn’t work, so there was no alternative but to wait it out. Consequently ended up with a seat in the last row of economy (despite having a flexible economy ticket). Cabin crew seemed not to be able to cope with the fact that a large number of preselected vegetarian meals were missing (and started snapping at those passengers for whom the meals were intended).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenpasar to Bangkok
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Massive luggage allowance"

(Australia)

Trip Verified | Due to fly Bangkok to Brisbane. Massive luggage allowance, fairly direct routes, a large choice for European destinations. Free stopovers available. Their Boeing planes are old / outdated, entertainment system is one of the worse I have used. The crew seem to be rushed and busy off their feet despite having plenty of cabin crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Brisbane
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
8/10

"very good flight"

(Singapore)

Trip Verified | Singapore to Bangkok. First impressions were not good: when booking online with Thai, after completing the process, an online error happened and no eticket was ever received. Nonetheless, excellent service recovery from Thai, without prompting: contacted me to execute and complete booking (unfortunately leaving off my pre-booked seats in the process). Check-in staff kindly identified me an aisle seat. Boarding was organised, and seats and IFE (in the new A350) were as good as you would expect from a brand new aircraft. Legroom was adequate and there was a seat rest, headphones were provided in the seat pocket. Crew were generally friendly and refreshment service commenced almost immediately on departure, the only strange part was that drinks were only offered on the second pass of the cabin, when you had mostly finished the meal. The quality of the meal was adequate rather than pleasant, but I would guess that most shorthaul meals are of equally dubious quality. Overall, a very good flight, no doubt partly tempered by the brand new (and quiet) A350-900, which is definitely a cut above the 787 for the slightly wider seating.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"headphones where broken"

(Thailand)

Trip Verified | Bangkok to Singapore. Old airplane, 2-2-2 seating for business class. Lousy IFE, noise canceling headphones where broken. Even with volume all the way up I couldn’t hear the soundtrack of the movie, good thing it was a short flight. Food and beverages served are similar what you would get on other premium airlines economy class, inedible and not even mineral water. Makes you wonder how they are always losing money when they charge more than the competition when the hard products seem really cheap.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Singapore
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"food is also often inedible"

(Thailand)

Trip Verified | Bangkok to London. I am an American living in Bangkok and I have been a TG gold member for many years. The food is also often inedible and they have lost my veg food order so many times I've lost count. On this flight, they had a problem with the computer and sent me home (after 6 hours in the airport), refusing to search for alternate flights on other partners. Everyone I dealt with, including the manager, was rude. The next day they held the flight for some VIPs for so long that I missed my connection. As a Gold member the program is pretty worthless since the charges for using their miles are astronomical (sometimes more than a comparable flight would actually cost plus your lost miles) and they have mostly devalued the mileage earning, making it almost impossible to achieve gold status.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to London
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Fairly good experience"

(Germany)

Trip Verified | Munich to Hanoi via Bangkok. Fairly good experience for the first time flying with Thai. Nice, polite and attentive cabin crew. Cute and creative safety instruction video. For a short person, I find the seat is comfy. However, instead of finding provided food tasty, I think it is just so-so. Very boring in-flight entertainment, there is nothing interesting to watch. Overall, for the price of the ticket, I am satisfied with the service. I still would like to fly with Thai in future.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Hanoi via Bangkok
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"A very enjoyable flight"

(Australia)

Trip Verified | Vientiane to Melbourne via Bangkok. A very enjoyable flight that began with check in - I love that they have a much shorter line for bag drop for those who have checked in online. Friendly staff. Meals were good and varied and plentiful with good drink options and they came back for coffee after the meal. Wide choice of movies and tv shows provided through inseat screen. Flight arrived early in Melbourne. Would definitely fly again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVientiane to Melbourne via Bangkok
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Missed my flight"

(India)

Trip Verified | Manila to Delhi via Bangkok. Missed my flight from Bangkok to Delhi because their flight got delayed from Manila. Flying business (redemption no fare ticket) they won't pay for the ticket I booked on my own, they come with a USD 00 credit vouchers in their airline. Who would take such airline where they cant take care of a passenger for their own fault.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteManila to Delhi via Bangkok
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"delivers good product"

(Philippines)

Trip Verified | Manila to Bangkok. Thai Airways delivers good product. In-flight services are provided well. Food is delicious and filling even for a short trip. There is in-seat entertainment with several good shows to watch.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes