Thai Airways

SIN-BKK B777 BKK-KIX A330. I find economy on Thai to be one of the best and have no hesitation in recommending them. Both flights on time crew extremely friendly food was ample and entertainment sufficient. I did notice the B777 SIN-BKK was a little more cramped compared to their long haul offering but I put this down to a shorter route config. The A330 to Osaka was very spacious. Crew are wonderful and requests are carried out with courtesy.

A round trip in First Class HKG-BKK-HKG in very old B747-400 with duo seat window and aisle on inbound flight and return on A380. White cream colour cabin which has already got dirty black marks on it how will it be in few months? True that A380 is a fantastic aircraft even for TG. Large seat and PTV but very limited choice of film. Cabin crew are very good on board and look happy! Fantastic customer service at airport especially in Bangkok. Work on product needed.

This time our flights were between BKK-CEI and vv. on 23/02 (TG130) and 25/02 (TG141) in B/C. The aircraft is rather old and seat reclination is not comfortable. Service is average. Meals were served on B/C for these short flights. The dinner however was a dish of fried shrimp-cake which was cold and bland. In all these flights should be rated as average.

LHR-BKK return. Outbound service was all smiles from the two ladies servicing our section. Food (beef) was served in the same foil type dish as an economy meal and the quality was about on par with economy - dreadful! A ready meal from a supermarket tastes far better and what does that cost? Makes you wonder who makes cost cutting decisions and whether they factor in the real costs of losing a customer. Return journey I had the lamb which was pretty much inedible. Crew on the way back were poor in our section with no smiles and just seemed to be going through the motions. The seat is angled lie flat which makes it impossible to sleep. Only mild positive really was the IFE with a fairly decent selection of movies and all in their original uncut versions. Basically you get more space but the food is no better than economy. Worth an extra £1300 over the economy ticket - you decide.

As a four star airline I was expecting a little better from Thai but my wife and I agree it's not as good as we hoped. We found the seats and leg room much to be desired however generally comfortable. The food was good indeed but not outstanding given Asians food is usually very good. Inflight service was average and below par for a four star airline sorry but not impressed.

TG949 Madrid to Bangkok. My wife and 3 children aged 7 9 and 13 flew out from Madrid on 23rd Feb. Check in was very quick as was boarding as with the kids we had priority. The plane was a Boeing 777-300R and we flew Economy. The flight left on time and the plane was spotless seats had good leg room and were comfy. The mood lighting made it very nice. The best parts of the flight were the entertainment system - great for all of us and kept the kids occupied through the entire flight. The food was delicious and the drinks included throughout were excellent. I must say that the flight crew service was nothing short of excellent and they made sure our journey was very enjoyable. I have travelled a lot and it is the first time that I'm actually looking forward to travelling back.

TG 432 Denpasar to Bangkok on A33O. Check in was quick and I didn't even have to ask for an emergency exit sea. The helpful local agent already realised at 6'3 I would need one. Boarding was by class and seat numbers. Departed on time plenty of drink run's throughout the flight and one crew member apologised for taking 2 minute's to re fill my glass. From what I have read of other airlines I was just grateful she turned up. No in seat entertainment which in this day and for a major airline I found disappointing. Not sure why we were bussed to the terminal as we passed a lot of empty stands. For the right price I would fly with them again.

Flight numbers we were on were: TG917 LHR-BKK 23/01/13 depart 21.35 arrive 15.55 on 24/01/13. TG725 BKK-HKT 27/01/13 depart 15.35 arrive 16.55. TG204 HKT-BKK depart 10.55 arrive 12.25 on 07/02/13. TG916 BKK-LHR depart 13.30 arrive 19.35 on 07/02/13. Staff both on the ground and on the plane were professional. We travelled economy and although have never been in a position to travel first class felt like we were being treated fairly by staff as nothing was too much trouble. Much appreciated soft drinks were offered on a regular basis throughout the long journey. I suffer with Arthritis in both knees and I had asked my travel agent if this could be mentioned in the event I may need some assistance. When we arrived at BKK there was a member of staff waiting with a wheelchair when I got off the plane. On the return I was in a considerable amount of pain and as soon as we checked in at Phuket to travel via Bangkok back to Heathrow I was asked if I would need assistance which I accepted. The seats we were allocated on the journey back to Heathrow had extra leg room which was much appreciated as I had to put my feet up on pillows on the floor to alleviate the pain.

LHR - BKK return. Managed to sleep approx. 7 hours on the outward flight food and drink adequate but nothing special. Its a shame that the seats do not convert to fully flat but our flight price was reasonable staff and service were good. The return flight was pretty uneventful food and drink quality and availability are just OK (the cheese platter is very poor) staff again helpful and friendly. Sadly Thai are not quite up to the standard they were a few years ago.

Frankfurt - Bangkok - Suratthani. Staff was very friendly and engaged both on ground and in air. A mid-flight extra menu which I asked for (FRA-BKK) came with crackers cheese and fresh fruit of different kind neatly arranged (in economy!) and made up for the unavoidable discomfort of an 11-hours flight.