Thai Airways

Flown many times over the last 30+ years. Some attempt is being made to upgrade the fleet but it is slow going. Their premier route is surely BKK-LHR-BKK so why don't we have the A380 or new(ish) 777s only ancient 747s and A340s.

Hong Kong to Bangkok in C-Class. Travelled on the A380. Seats very narrow and cramped. FAs efficient but not friendly. Very small food portions.

TG 472 on 26th June 2013. SYD to BKK this flight was the best flight I have ever had on a 747-400. Leg room was great staff were nice flight was smooth and pleasant. I cant wait to fly Thai again.

I flew with Thai round trip SYD-BKK in September. I had no trouble getting emergency exit seats and at no extra cost. The seats were comfortable. The meal provided from Sydney was Lunch and a snack before landing in Bangkok. It wasn't to bad. The Meals provided on Bangkok - Sydney were delicious. The inflight entertainment going was so bad and wouldn't load at all. On the way back there was no inflight entertainment at all. The FA's really didn't appear at all interested in their customer service. After breakfast was served on the return leg the cabin was darkened and the two rows of seats they had reserved by the galley were occupied by the FA's and there they sat talking and giggling for hours. I think Thai needs to perhaps encourage the FA's to provide a little more customer service than they do at the moment. Overall it was a good experience and I would use Thai on long haul again.

11/09 LHR-BKK TG917 returned 17/09 BKK-LHR TG916. Outward flight only half full in economy so managed to get a block of 4 seats in the middle and slept for 7 hours. Really disappointed with crew they seemed to be going through the motions and really could not be bothered with giving excellent customer service. Seating OK and entertainment system was good. Flight arrived 20 minutes early which was a bonus and luggage received within minutes. Overall good flight but have come to expect better service from the crew. Inward flight left 20 minutes late which was strange as only 100 passengers on-board. Lots of space to spread out and managed to get 4 seats again which meant some sleep again. Crew were excellent and restored some of our disappointment from the outward flight. Food was good and we received lunch and dinner. Flight landed 25 minutes late in LHR. Luggage came through pretty fast. Overall both flights were good but Thai need to make sure they improve some of their inconsistent crew.

We flew from Bangkok to Milan on the A340 in Economy restricted this has to be without doubt the most awful long haul seats I have ever sat in there is no legroom whatsoever and a video box under the seat in front makes things even worse. We were due to return to Bangkok on the same plane 4 weeks later and had decided to bite the bullet and pay for business class as the thought of sitting in similar seats on the return was unthinkable when we tried to book the business class seats we were informed that there were only 70 passengers and we could have a row of four seats each in normal economy for no extra charge so we took them up on that. The economy restricted seats on the other leg (Auckland to Bangkok) on the 777 were fine and we had no complaints.

TG474 28/8/13 Brisbane to Bangkok and TG225 Bangkok to Phuket. TG222 12/9/13 Phuket to Bangkok and TG473 Bangkok to Brisbane. Have just returned from Thailand. Have returned to Thailand twice with Thai and have found the service very good. They are fantastic with people with mobility issues and really look after you. I would have no hesitation at all in recommending Thai. The service between Phuket and Bangkok is a no frills service but between Bangkok and Australia is very good.

Travelled SYD-BKK-VCO and back LHR-BKK-SYD - booked using Star Alliance points. Service was excellent both on the ground and in the air food good seat comfortable both for sitting and sleeping. Will definitely be doing this again.

JNB-BKK-JNB. Flight out from Johannesburg very pleasant crew friendly and food an improvement from previous flights I took on Thai. Return flight crew seemed to be doing passengers a favor by being there. Food at best can be described as mediocre even for economy standards. Overall very standard airline.

BKK-LHR TG916 11 September 2013. Upgraded Boeing 747 was virtually empty on the lunchtime flight from Bangkok to London which meant most economy class passengers had plenty of room to stretch out during the 11.5 hour flight. Flight departed BKK on time and shortly after take off drinks were served. The upgraded 747 has AVOD throughout which is great and the film choices were great. Two meals were served during the flight (lunch and dinner) and both were very delicious. The crew were very smart and pleasant and made continuous rounds with water orange juice cola etc. and the flight landed in London 30 minutes early. All in all a very enjoyable flight indeed.