Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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10/10

Thai Airways customer review

(Australia)

BKK-KTM business. Delightful crew who managed difficult passengers who believed they should be seated in business. This 'game' became more interesting as actual business passengers with boarding passes got on the plane. Food on this flight was brilliant - selection of three mains all of which I wanted to order. Entertainment great. The only flight ever where I've fallen asleep and woken up to find myself covered in a blanket by the most wonderful attentive crew. Loved this flight - just brilliant.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(New Zealand)

I did my first long haul flight from NZ to Bangkok and then returned with Thai Airways as well as domestic flights from Bangkok to Phuket and back to Bangkok. I found the service to be great on all flights. It seemed like we were fed constantly (even on the short 1.5 hour flights) and also offered drinks. The food was of a good quality. I'm not a very good flyer and to my surprise found I wasn't at all nervous for any of the flights. The onboard entertainment was fantastic with great movies and TV series to watch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thai Airways customer review

(India)

Flew Thai Smile from Bangkok to Macau and back. Nothing to smile about considering its an International sector. Seats good for Thai"s anyone above 5'7 will find it very difficult to sit in. Food comes in a plastic bag - a bottle of water a small pudding a tiny sandwich. In spite of clear weather in Macau a day after Typhoon Usagi spared the area flight came in 3 hours late and further delay to land as only one runway operational in BKK - another 40 minutes late missed my connection to Krabi rude staff at airport refused to change my ticket to the next mornings flight until I complained. Sat at the airport for 14 hours. Thai Smile in the Land of Smiles for once didnt make me Smile! Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Thai Airways customer review

(United Kingdom)

Domestic Bangkok-Khon Kaen. Aircraft a very old A300-600 which is looking very tired indeed. Cabin crew pleasant enough for this short 40 min hop. Refreshments and a snack is served in a box but really not worth opening. Announcements from the captain could not be heard or understood. You pay a premium fare for this route which is very poor value. Watch out Thai Air Asia are starting on this route soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thai Airways customer review

(Australia)

BKK to SYD. Again no AVOD system. After contacting the Thai airways office directly before booking my flight I was told we'd have the AVOD on the flight. No AVOD! this is the 3rd time in 3 years this has happened. The aircraft was old and seats were worn the padding in the back of the seat was compressed so much that it was like leaning on a rock. Staff were fantastic and food was ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thai Airways customer review

(United States)

BKK-ARN. This airline should be upgraded to a 5-star rating. The cabin was clean and inviting the entertainment was terrific food was very good and the cabin crew was top notch. I was very impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(United Kingdom)

Flown many times over the last 30+ years. Some attempt is being made to upgrade the fleet but it is slow going. Their premier route is surely BKK-LHR-BKK so why don't we have the A380 or new(ish) 777s only ancient 747s and A340s.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(Switzerland)

Hong Kong to Bangkok in C-Class. Travelled on the A380. Seats very narrow and cramped. FAs efficient but not friendly. Very small food portions.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

TG 472 on 26th June 2013. SYD to BKK this flight was the best flight I have ever had on a 747-400. Leg room was great staff were nice flight was smooth and pleasant. I cant wait to fly Thai again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(Australia)

I flew with Thai round trip SYD-BKK in September. I had no trouble getting emergency exit seats and at no extra cost. The seats were comfortable. The meal provided from Sydney was Lunch and a snack before landing in Bangkok. It wasn't to bad. The Meals provided on Bangkok - Sydney were delicious. The inflight entertainment going was so bad and wouldn't load at all. On the way back there was no inflight entertainment at all. The FA's really didn't appear at all interested in their customer service. After breakfast was served on the return leg the cabin was darkened and the two rows of seats they had reserved by the galley were occupied by the FA's and there they sat talking and giggling for hours. I think Thai needs to perhaps encourage the FA's to provide a little more customer service than they do at the moment. Overall it was a good experience and I would use Thai on long haul again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes