Thai Airways

Traveled BKK-CMB-BKK Business Class on Thai Smile it was like traveling in a shoe box. The most uncomfortable airline I have ever traveled for a 3.5 flight which felt like 6 hours. The stewardesses did their best but the seats were absolutely unacceptable for business class. There were not enough overhead space for the luggage whereby we had to store our luggage in the empty seat between the seats in Business class. Never again Thai Smile. If anyone is ever intending to travel on Thai Smile be prepared for the worst.

Inconsistent service! We travelled outbound London to Bangkok business class on TG911 on 15th January 2014. Throughout the flight the service was second to none and we had thought Thai had really upped their game. The staff were superb the inflight meal service extremely well presented and of a good standard. The entertainment reasonable. Sadly the return journey in business class TG 910 on 28/29 January 2014 fell so very far short of satisfactory. The staff were surly and obviously didn't want to be there and not particularly helpful. The drinks and meal service was shocking! The staff were on a mission to 'throw' everything at the passengers as soon as possible so they had nothing to do from there on! The drinks and meal service was completed within less than an hour of take off before we had chance to have a drink our meal was virtually thrown at us and cleared before completion. Similarly the breakfast service was faster than McDonalds and the meal dry and inedible (scrambled egg which had solidified) the whole return journey felt unwelcoming and one I would not wish to experience again especially given the premium pricing! Hence sadly reducing my overall rating of this airline from what could have been substantially higher if based on the outward journey only!

All in all not a bad experience at all. The Business Class lounge at Suvarnabhumi Airport (Concourse E) was nice and clean couches were comfortable and there was a reasonable variety of food to eat. Only criticisms are that there should have been more types of fruit to choose from. Our Boeing 777-300 seats in business class had a very generous amount of leg room. The seats do not recline completely flat but I was comfortable enough to be able to get to sleep. Earplugs and blindfolds were also provided which gave me a more peaceful rest. Generally cabin crew were friendly especially when you talk to them personally. They could have smiled at bit more however in other situations such as when they are serving food and beverages. Special mention to the fresh fruits that I had for breakfast which had amazing presentation on the plate! Overall pretty positive experience just a few little things that TG should look at to enhance the experience for customers.

Flew Thai flight 910 from Bangkok to Heathrow on 1/13/14. The flight arrived 20 minutes late which cut into our 90 minute time to reach our connecting flight. There was no onboard announcements about connecting flights no one to answer questions once we deplaned. Since this was our first time in Heathrow we did not know that everyone has to go to a connecting flight area of the terminal. We were left wondering if we would find our connecting carrier until we found some security personnel to ask. On this return flight as well as on the flight over gone were the slippers gone were the eyeshades gone were the little bottles of water gone were the toothbrushes and amenities in the lavatories. The food was worse than in years past. In short Thai Airways is becoming more like the horrible American domestic carriers and losing its Asian charm.

SIN-BKK. Excellent award trip excellent cabin on a Boeing 777-300 with really big staggering columned seats providing a perfect degree of privacy and socializing. Aircraft new. Smart chairs nice colours and decorations. Staff very caring and tried to please me in all ways. 3 hot meals offered which is enough for a 2 hours flight. Champagne and wines good – all 5 products offered comes from France only. This has been the limitation for Thai for years. Good teas and 3 kind of beers offered. Staff really care for the business class passengers.

LHR to BKK 747-400R 1k & 2k 21/12/2014. Excellent staff service on the newly refurbished 747-400 now with semi suites in first with new wider more comfortable seats. Noted that the left wide electric arms rests on 1 and 2k and 1a were not working. Engineer called on to plane to investigate but listed works to be done at later date. Extra cushions given to act as replacement arm rests. This plane is so much better than the A340 as the cabin has only one more seat but is more than twice the size of the A340 and as galley and WCs are at back its much more peaceful too new improved pyjamas and new seat pad forming a mattress makes the sleep better. Take the day flight out and the night flight back to get this plane instead of a340 until the A380 arrives (due nov 2014). Food was good - usual Dom Perignon and caviar and so too ground services at Bangkok.

BKK-LHR 747400R on night flight. Excellent plane again on the newly refurbished 747 with suites in first. Lounge good at BKK although I must say that if you have a private sitting room as we did it is difficult to attract any attention from the staff. We always flight Thai first on long haul to the far east and until this flight have always been impressed with the staff service levels. However on this occasion they were: a) down one member of staff and b) used a staff member who had only worked in first twice. Thai cannot have provided her with any training so although she made every effort she had no idea how to serve dinner or drinks and was nervous and unsure throughout the cabin service. The Flight Manager explained that Thai now have a policy to shuffle staff between all classes and all aircraft types. That in itself is fine but please guys - do some training first! No wines offered with dinner (we had to ask and were brought an open bottle - no choice) No proper pre-dinner drinks service main courses were forgotten so we were offered fruit and cheese after the starter the wrong menu was used (we had pre-ordered) orchids were missing from the suites vases mix and match pyjamas long delays in clearing the tables so we had to ask for it to be done eventually. I still will recommend Thai unless this happens again next time. The saving grace was the helpful cabin crew and ground staff who retrieved my passport on landing at LHR which had fallen through a hole in the suite wall down into the floor (along with a large collection of menus safety cards mineral water etc) A design fault which need bunging up.

CPH-BKK with 777-300ER 30/12/2013. Was in aft. cabin front row with extra space for legs. Everything was perfect best IFE I have seen. Great meals and all you can drink. BKK-FRA with 380-800 5/1/2014. Almost perfect. Was in fwd. cabin down stairs 2nd row. The seats can have a to large angle for your back comfy for your back but not for the passenger sitting behind you.

I flew Thai Airways for the first time from Bangkok to Sydney on 17 January 2014 and I wasn't disappointed at all. My seat was comfortable and nice. I would recommend you take the seat next to the emergency exit door as you will have a lot of leg room. Staff were very friendly and were happily chatting with me. Service during the flight was excellent! Inflight meals were very nice considering being in economy class. Inflight entertainment was also very good. I would really recommend Thai.

Flew out of Melbourne to BKK just after midnight Jan 3. Flight was Ok although the 777-200ER getting old with angled lie flat seats in J class uncomfortable. But worthy of note was the appalling TG shared Air New Zealand lounge. Although our flt was just after midnight the lounge was virtually shut with staff in pack-up mode with little food and limit drinks available. Because of this unlikely to fly TG again. Melb TG dept lounge (for late departure) - forget. Better options!