Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 877 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

Thai Airways customer review

(New Zealand)

TG 653 Seoul - Bangkok Airbus 320 Economy. Having flown Thai Airways on long haul flights in the past I had no hesitation in using them again for a shorter flight. Overall the seat in economy is quite possibly the most comfortable economy seat I have had. The flight was only 7 hours due to a quick stop in Taipei but got up from the seat well rested. Flight entertainment was excellent with a great selection of movies etc. Staff were pleasant food was good no problem getting a drink overall an excellent flight certainly one to remember.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(United States)

A380 First Class from Tokyo to Bangkok cabin almost empty only 4 passengers for 12 seats. I had chosen 1A I understand now from the reviews you're better off with Row 2. Food was mostly very good. Liquor menu is also limited no Crown Royal or comparable blend. The seat was very comfortable.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

SYD-BKK-PKT-BKK-SYD on 27 March and return 10 April. Proved to be a very enjoyable flight. Seat pitch is a true 34 inches I'm 6ft 5 inches and need space. Attendants were efficient and the food was better than average airline food. Back of seat entertainment was excellent with many choices. Staff kept toilets clean. Schedule was on time on all flights and generally it was a good experience. This is the first time I've flown Thai and I will definitely consider them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

TG 911/916 LHR-BKK and return. Have recently returned from a holiday in Thailand and used Thai airways for the long haul flights plus four domestic flights to Koh Samui and Krabi. The seats were extremely comfortable the food excellent inflight entertainment excellent and the staff could not have been more attentive. Although I am not able to sleep during flights my husband managed to sleep without any problems! However there was more than enough choice on the in-flight entertainment with several very recently released films available. Probably the best flights we have ever taken and highly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(Germany)

BKK-MFM-BKK and BKK-HKT. All flights on time new A320. Terrible seat pitch 28in. Friendly service but just a plastic bag with water and a sandwich. Not to compare with Thai Airways but they sell it under the same brand also TG flight number. I will not book them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Thai Airways customer review

(Singapore)

Economy Singapore-Bangkok TG408. Flight slightly delayed and I got bitten by the Changi Airport habit of misinforming people of the start of boarding. Boarding started 30 minutes later than the flashing signs indicated. Boarding was a little bit chaotic and started before an announcement was made. As a Star Alliance Gold member I like being able to board earlier than other passengers. Got a choice of newspapers. Luckily headphones were handed out during the long wait for departure and the entertainment system worked the whole time during landing and take-off. We got the choice between fish-rice and chicken-noodles. I went with the noodles. Easily the best dish I've eaten on a flight (business or economy). A simple dish yes but excellent executed. Service was good with the only remark that the second offering of drinks came from behind and took me and other passengers by surprise. The stewardess was apparently in a hurry. If you ask people if they want another drink please wait for an answer and try not to break the 100m sprint record. But this was the only remark for an otherwise very pleasant flight. Seat comfort was OK (I am 1m 81 tall).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thai Airways customer review

(Nepal)

BKK-SIN TG401 11 Apr. I will follow up from my previous comments and say it almost seems that their service keeps deteriorating each time you fly with them. 11 days into the month of April and they still have March's inflight entertainment guide. The inflight crew along with the inflight manager were very cold and did not have the charmingly friendly smile. To end the terrible service run they forgot to serve me my meal as well and when brought to their notice was followed by the all too common sorry. If long transit times were not an issue for me I would have stopped flying Thai it is just not worth flying Business Class with them anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thai Airways customer review

(Australia)

Melbourne-Bangkok-Phuket return. Melbourne to Bangkok the aircraft was clean and in good condition and staff were wonderful. On the return flight I could have been forgiven for thinking I had changed to a different airline. The staff had little or no interest in the passengers and seemed to ignore the requests for assistance. The food quality also dropped on the return leg. I had expected more from Thai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(France)

CDG-BKK-HKT. Last evening flight for Thai. Check-in in Paris was far from acceptable. I did not print my ticket and could not locate it on my phone. Security agent refused to let me go into check in although I pledged I was flying with Thai. A security supervisor came and intervened and I was allowed to the check in counter. Once at check-in it took the agent over 30 minutes to process! She then refused to give me the boarding pass as she said she could not locate my return ticket. I told her this is because it was a separate ticket to Vietnam and I showed her the e-ticket stored in the phone. It then took her over 10 minutes to clear with somebody on the phone. Once on board the 777 it was usual Thai friendliness and quality. My seat and my neighbour's failed after take off. Cabin crew did not bother fixing it and just asked us to move to other seats as there were plenty empty seats. The television in the 2nd seat did not work and I was moved to yet another seat. Transfer in Bangkok smooth but TG Domestic lounge facilities were basic. BKK-HKT short but the cabin crew managed to serve food and very friendly as well. It is comfortable but all facilities on board or on the ground seem to be old and worn.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Australia)

MEL-BKK-MEL in Boeing 777. Business Lounge at Melbourne Airport (shared with Air NZ) is tatty and tired with worn dirty carpets and furnishings very poor snack selection and a general air of neglect. Outbound aircraft was a bit tatty and worn too with the customary small and hard business class seats often found on Asian airlines generally and of course they are at an angle even when "flat" so unless you strap yourself in firmly you will slowly slide down onto the floor. Inflight service was adequate but rushed and wine top ups had to be requested. Inflight movies and entertainment was excellent with lots of new release movies. Return flight was in a newer cleaner aircraft but the same issues with seat and service applied. Overall I'd rate Thai as "OK" but there are better options.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes