Thai Airways

Not Verified | I was traveling with my parents and they are in wheelchair. Reached Taipei and come to know that Lost 7 check in baggages. Initially I thought I was the only one who’s missing, but later found that there are at least 15 passengers who are missing their baggage. Ground staff in Taipei are inexperienced and they took over 3 hours to fill the form and it was really exhausting for me to wait with my parents. I will rethink flying with Thai again.

Not Verified | We travelled Thai Airways from Melbourne to Chennai via Bangkok and vice versa. We are still not sure on the process to book the bassinet seat and on based on what priority it can be booked. We are travelling with a 9 month old and we will have to sit with infant through out the flight. I know few airlines which provide bassinet for babies until 1 year old. We checked with customer care on the process to book the front row seat with leg space during our flight to Bangkok and they advised us to speak at the counter. At the counter they say the flight is full and asked us call and book before the flight. We somehow managed travelling to Bangkok which is a 9 hour flight with baby in our lap. We had some trouble when people In front of us push their seat back. On our return flight, we checked with them. Please note we consistently called them, no response, mailed them no response. We rang them again and the officer said she cannot book online and we call them some hours before. We did call and still we didn't get the seat. The lady in the counter said we should call and talk. End of story we didn't get seat and no staff is able to direct us on the process to book this seat. In Thai Airways only infants below 6 months can avail the facility of bassinet. I am not sure I saw babies or parents with babies in that seat. In some place they say if we pay we can get the seat. We are pretty disappointed with the service and expect parents with babies or toddlers (under 2 years get some preferences with regards to seat).

✅ Trip Verified | My booked Flight was canceled, therefore I am still looking for a better plan with the same travel date However, the new schedule on 20 January 2023 and 19 January 2023 will not connect anymore with my business in Bangkok and also the class of service wasn't available anymore. The travel agent said I have to pay again if the new schedule was acceptable. This is also advised by Thai Airways Call Center. The schedule and Management consideration must be improved, assist us on time. Lastly, the guest will be decided to cancel this booking while waiting for the cancellation fee from the agent.

✅ Trip Verified | I flew back from Paris CDG to Bangkok with Thai Airways. After so many negative comments about food and service, I wanted to show my satisfaction and my gratitude for a good flight. I arrived at CDG Terminal 2E before 09:00 am, and to my surprise the check-in counters were open very early. CDG Terminal 2E is not my favorite Terminal in Paris, Thai Airways may moved back to the iconic Terminal 1 later, but at the present time they are still using the Air France Terminal. Check-in was fast, passport controls was easy, but the security lanes took over 30 minutes. Boarding was on time and efficient. The return journey to Bangkok was full in Business class and Economy class. The cabin crew in my section were super attentive and very responsive to my demand. I was given a a written menu, not the same as the old Business class menu, but it is a step into a better direction. The catering from Paris was excellent and very tasty and portions were very large. I ordered the Thai dish. Mid-flight the cabin crews came around and served some Thai chocolate ice-cream, a nice touch. In the galley, drinks and snacks were available. The restroom were kept clean during the flight. I was pleased by the service provided and glad to experience the Royal Orchid Service that I knew. They are making an effort to improve their inflight service. If there is one area of improvement is IFE with more movies and more music. Thank you for a memorable return flight.

✅ Trip Verified | A packed and outdated B777. Poor food (to think only three years ago I had one of my best meals in Eco with Thai), downgraded selection of drinks and a very tired cabin crew. To their defense, they worked hard to accommodate all passengers, as far as possible, including some rude passengers travelling back from their holidays. It really impressed me how the crew dealt with certain situations on this long flight.

✅ Trip Verified |   No earphone provided for the flight. Cabin crew said it is because it is a short 2.5 hour flight. It is an 2.5 hour flight and it is quite disappointing. The food is also so so

Not Verified | This was a packed flight with a merry group of beer drinking passengers in my section. There was not a single seat left. The flight was punctual but what I wish to comment on was the friendliness and hard work of the cabin crew who never stopped working throughout the 10 hours of the flight. I went for regular walks and coffee pick me ups and they were always polite and helpful also to the many passengers who required attention. I enjoyed the meals and having travelled with other European carriers I can say that these crews are really on top of the game. In economy we obviously do not enjoy the perks of higher classes of seats. However the personal service was of the same high standard.

✅ Trip Verified | Lovely new fresh airplane. Attentive crew, more likely to be found with Thai on Asian flights than to Europe. Regrettably the quality of food has gone with Thai in the complete wrong direction. However, as prices of tickets are going up, and being a customer, I will start to look now for what really gives me value for money. No problem to get less if I pay less, but if I pay, even in Economy I want something and not what Thai currently delivers. I will be avoiding them.

✅ Trip Verified | Flight service was fine, but inflight entertainment system was quite old/outdated, and the food was awful. The food in particular is a big let down for this airline, and does not give a good reflection of Thailand which has excellent food. Bland, boring and basic.

Not Verified | The previous flight out from LHR to BKK was ok, but this return flight from BKK to LHR was a step up. The staff were fantastic and attentive. A menu was provided and the food, in particular the duck with curry sauce was lovely. We got 2 meals. The cabin was dimmed after the meal to allow people to sleep - this daytime route is always tricky in that you end up effectively having a 31 hour day. The films weren’t particularly great although I found a couple to watch and there was nothing like live TV or sport which some airlines provide. Toilets were kept clean throughout the flight. The hard product was ok, full flat bed, it pays to understand the alternate arrangement of seats close together or wide apart in the middle pair and aisle or window biased on the single outer seats. It’s not the best out there but it isnt the worst either. Pricing is relatively expensive at the moment. I’d say the EVA hard product feels newer and fresher but the Thai Air staff work hard to level the field.