Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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9/10

"90% of what they used to be" Kamapin

(Thailand)

Not Verified | I had booked this trip as a miles trip due to expiring miles, & the cash tickets for these flights were quite expensive. Since we were ROP gold members, we could use the priority counter, which has been relocated to row H at Suvarnabhumi airport, it used to be at row B. Check in was smooth, & since we were flying to Japan, the agent asked if we had filled out Japan Pass - which made us clear immigration and customs really quickly in Nagoya. During the evening, The Royal Orchid Prestige lounge was extremely crowded, however we did find a corner to ourselves far from the main food area, but close to the bar & Halal food area which had fewer options. There was more than enough food and we weren't hungry when the flight took off - so we could get more sleep. I also used a shower suite, where L'occitane liquid soap and shampoo were provided. Boarding was an absolute mess, the crew was late & some passengers did not get their documents properly checked. This was made worse by the fact that gate C1 had very little seating, and lots of passengers ended up sitting on the floor waiting for boarding. We had paid extra to get extra-legroom seats (about 50 USD each) and they were worth it. The purser suggested that I move to the empty exit row seats in the second cabin so that my mum and brother could have a bit more space and comfort. This made the flight much more comfortable for them. I hate short overnight flights, and a departure time of 00:05 wasn't great - no alternatives either. Most of the passengers were asleep before the flight even took off, but I had stayed awake to get a bloody mary from the crew - who bought me one from the galley. Pre-pandemic, Thai Airways had a policy that they would have to serve their gold frequent fliers first. I am very glad that they kept this policy & I was asked whether I would like Omelette with sausage or Shrimp Pad Thai. I chose the Shrimp Pad Thai - which was very tasty & flavourful. I jokingly asked if I could get a cappuccino - which is normally only available for business class passengers. The FA said that she would try to get one for me - which she did, & I asked to be woken up for the meal service. 2 hours prior to landing in Nagoya after some tossing and turning, I was politely awoken & had my breakfast placed on my tray. The crew were all very nice on both flights. On the return flight we flew out from Sapporo/Chitose. The contract lounge in Sapporo had little in the way of amenities or food. Boarding was much better organised on this flight, and we had our meal orders taken after being seated, stewed chicken with mash potatoes or spicy fish curry with rice. I tasted both on this flight and both were very tasty, albeit the fish used is pangas, which isn't that great. Thai used to serve seabass which tastes much better. The highlight of the meal was the cake - a simple vanilla sponge but really tasty. Before landing we were served a spinach pie, which was also tasty but I would've preferred chicken. There was a small issue I had with the crew, on this flight, I found out the tray table wasn't clean when I looked at it during boarding, & the purser walked through & told me to close it for departure - but I pointed out the wet table to her & she called one of the FAs to wipe it up. Entertainment is slightly lacking - they could do with a few more films. Thai is still a great carrier, maybe not as great as the pre-pandemic Thai Airways, I feel like they're 90% of what they used to be in 2019.
AircraftA350-900 / Boeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Nagoya
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"be very wary of packing additional weight"

(United Kingdom)

Trip Verified | How can any airline justify charging 37 pounds per kilo or 745 pounds for a standard 20kg of extra luggage? When I spoke with the Thai airways representative he agreed it was high but wasn’t able to help. I’m thankful we looked into this before as we were planning to bring an additional suitcase and pay at the airport, which apparently is closer to 60 pounds per kg. Anyone flying Thai Airways be very wary of packing additional weight.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownJanuary 2023
Value For Money 12345
no
4/10

"Extremely poor service"

(Norway)

Trip Verified | Extremely poor service onboard. Staff did not smile at all, did not offer head phones (when asked for it, reluctantly threw the head phones to us). 2 meals were one of the worst I have experienced on aircrafts. Over 12- hour flight and not offering drinks in-between meals. Poor choice of movies. Too small space between rows of seats. Very disappointing compared to what this airline used to be years ago.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Zurich
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not fly with this airline anymore"

(Germany)

Not Verified | Never again! The plane is old and the seats are uncomfortable and very cramped. There were only 2 x drinks and that on a flight over 10 hours. The aisle was full of passengers who wanted to get their own drinks in the galley. You couldn't go to the toilet. The food (chicken with mashed potatoes) was disgusting. The entertainment was also very bad. No good films. Only “B” Movies or Thai Movies. We will not fly with this airline anymore. Nie wieder! Das Flugzeug alt und die Sitze unbequem und sehr eng. Es gab nur 2 x Getränke und das auf einen Flug über 10 Stunden. Der Gang war voll mit Passagieren, die sich in der Bordküche selber Getränke holen wollten. Man kam nicht mehr zur Toilette. Das Essen (Huhn mit Kartoffelpüree) war ekelhaft. Das Entertainment war auch sehr schlecht. Keine guten Filme. Nur „B“ Movies oder Thai Filme. Wir werden nicht mehr mit dieser Airline fliehen.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst company ever"

(France)

Trip Verified | Worst company ever, give priority to animals such as dogs and cats before they are taking care to an old people little kids and babies. We stand in line in Manila for 2.5 hours without moving from queue lane! I recommend never to fly with Thai airways in any way, my worst waiting experience in the past 30 years.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownJanuary 2023
Ground Service 12345
Value For Money 12345
no
1/10

"rethink flying with Thai again"

(Taiwan)

Not Verified | I was traveling with my parents and they are in wheelchair. Reached Taipei and come to know that Lost 7 check in baggages. Initially I thought I was the only one who’s missing, but later found that there are at least 15 passengers who are missing their baggage. Ground staff in Taipei are inexperienced and they took over 3 hours to fill the form and it was really exhausting for me to wait with my parents. I will rethink flying with Thai again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Taipei via Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"pretty disappointed with the service"

(Australia)

Not Verified | We travelled Thai Airways from Melbourne to Chennai via Bangkok and vice versa. We are still not sure on the process to book the bassinet seat and on based on what priority it can be booked. We are travelling with a 9 month old and we will have to sit with infant through out the flight. I know few airlines which provide bassinet for babies until 1 year old. We checked with customer care on the process to book the front row seat with leg space during our flight to Bangkok and they advised us to speak at the counter. At the counter they say the flight is full and asked us call and book before the flight. We somehow managed travelling to Bangkok which is a 9 hour flight with baby in our lap. We had some trouble when people In front of us push their seat back. On our return flight, we checked with them. Please note we consistently called them, no response, mailed them no response. We rang them again and the officer said she cannot book online and we call them some hours before. We did call and still we didn't get the seat. The lady in the counter said we should call and talk. End of story we didn't get seat and no staff is able to direct us on the process to book this seat. In Thai Airways only infants below 6 months can avail the facility of bassinet. I am not sure I saw babies or parents with babies in that seat. In some place they say if we pay we can get the seat. We are pretty disappointed with the service and expect parents with babies or toddlers (under 2 years get some preferences with regards to seat).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Melbourne
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"said I have to pay again"

(Philippines)

Trip Verified | My booked Flight was canceled, therefore I am still looking for a better plan with the same travel date However, the new schedule on 20 January 2023 and 19 January 2023 will not connect anymore with my business in Bangkok and also the class of service wasn't available anymore. The travel agent said I have to pay again if the new schedule was acceptable. This is also advised by Thai Airways Call Center. The schedule and Management consideration must be improved, assist us on time. Lastly, the guest will be decided to cancel this booking while waiting for the cancellation fee from the agent.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManila to Bangkok
Date FlownJanuary 2023
Value For Money 12345
no
9/10

"gratitude for a good flight"

(Thailand)

Trip Verified | I flew back from Paris CDG to Bangkok with Thai Airways. After so many negative comments about food and service, I wanted to show my satisfaction and my gratitude for a good flight. I arrived at CDG Terminal 2E before 09:00 am, and to my surprise the check-in counters were open very early. CDG Terminal 2E is not my favorite Terminal in Paris, Thai Airways may moved back to the iconic Terminal 1 later, but at the present time they are still using the Air France Terminal. Check-in was fast, passport controls was easy, but the security lanes took over 30 minutes. Boarding was on time and efficient. The return journey to Bangkok was full in Business class and Economy class. The cabin crew in my section were super attentive and very responsive to my demand. I was given a a written menu, not the same as the old Business class menu, but it is a step into a better direction. The catering from Paris was excellent and very tasty and portions were very large. I ordered the Thai dish. Mid-flight the cabin crews came around and served some Thai chocolate ice-cream, a nice touch. In the galley, drinks and snacks were available. The restroom were kept clean during the flight. I was pleased by the service provided and glad to experience the Royal Orchid Service that I knew. They are making an effort to improve their inflight service. If there is one area of improvement is IFE with more movies and more music. Thank you for a memorable return flight.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"crew worked hard to accommodate passengers"

(Germany)

Trip Verified | A packed and outdated B777. Poor food (to think only three years ago I had one of my best meals in Eco with Thai), downgraded selection of drinks and a very tired cabin crew. To their defense, they worked hard to accommodate all passengers, as far as possible, including some rude passengers travelling back from their holidays. It really impressed me how the crew dealt with certain situations on this long flight.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Frankfurt
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no