Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 124 reviews
5/10
3 star Skytrax Rating
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6/10

"you get what you pay for"

(Canada)

Trip Verified | This is one of the busiest routes in the world, so book early, and don't think you will luck out and get an empty seat next to you. Or, like we did book an aisle seat for the wife and a window seat for yourself and hope no one will book the middle seat. We have tried it (more than once), and there is a better chance of winning the lottery. As you would expect from a budget airline everything is cramped and rushed - but you get what you pay for.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"overcrowded and poor service"

(Canada)

Trip Verified | Nothing unusual for a budget carrier, but if you can, upgrade yourself, so you can get a lounge pass for the Phuket Airport - it's probably one of the airiest and friendliest lounges in one of the happiest airports you are likely to find anywhere. The flight itself was a typical AirAsia experience - overcrowded and poor service, but you pay for what you get.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePhuket to Kuala Lumpur
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"pleasant flight"

(Thailand)

Trip Verified | Pleasant AirAsia flight from Don Mueang to Udon Thani. Left on time, pleasant flight. I had a recent operation and needed some assistance, the staff went out of their way to help me, so grateful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay a bit more for an airline that actually values customer service"

(New Zealand)

Trip Verified | Absolute disgrace of an airline when it comes to support or changes. Made a return Premium Flex booking from Bangkok to Kuala Lumpur and on the day of the flight, due to monsoon rains, Bangkok was in grid-lock. I tried everything from that stupid AVA online chat to trying to chat with a real agent, searching Google to find a support number and just couldn't get a real person at all. Finally managed to lodge a case with AVA for a refund / cancellation (minus any fees of course) but that case got closed with zero correspondence. Do yourselves a favor, pay a bit more for an airline that actually values customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Kuala Lumpur
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"given me trouble trying to check in"

(United States)

Not Verified | Horrifying, one way to describe it. No airline has ever given me trouble trying to check in. But when they checked me in, it was like they were trying to find a reason I can't come to Korea, even with the KETA form already done and accepted. It annoyed me with the QCODE which is not necessary, you still sign a form when you arrive, it's just annoying so it's better to have one. I am so shocked they charge for everything. Want a blanket, pay for it, even though you can't keep it. It was cold on the plane. I have never been on a plane that was cold. They let someone next to not wear his mask, really amazing. They don't really care you have your feet on someone's chair when you are landing or you release your seatbelt when the flight has just landed. Positive that customers can do sort of what they want.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Seoul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Overall recommended"

(Germany)

Trip Verified | The usual efficiency of Don Muang Airport. It took me 15 minutes from arrival at airport to the gate. Flight was on time, with friendly crew. Seats are tight, which is ok for a LCC. Overall recommended!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok Don Muang to Krabi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Otherwise everything was okay"

(Thailand)

Trip Verified | We flew ThaiAirasia from Bangkok Suvanabumi to Chiangmai on July 20, 2022. The check-in was very good and smooth. However, when we arrived at the gate, the plane has yet to come and we wait for a while. The airline ground staff tried to make up for the delay by rushing the passenger to the plane. We have to stand in the long line from airport gate to PBB for over 10 minutes unnecessarily. Otherwise everything was okay.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Chiangmai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Quick and easy flight"

(Thailand)

Trip Verified | Very nice gate staff at UTH airport, offered a better seat, due to me using crutches right now. Helpful staff on board too, much appreciated. Quick and easy flight, all great!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUdon Thani to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"No major issues with the flight"

(United Kingdom)

Trip Verified | No major issues with the flight. Leg room is pretty tight. But you get what you pay for. Flight was full, there was no options to buy on board due to COVID restrictions, that didn’t make much difference. On time no problems.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrabi to Chiang Mai
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the kindness of the staff was touching"

(France)

Trip Verified | Made half a dozen flights with Thai AirAsia over a period of one month. Each time we chose their red seats some sort of Premium Economy. For a low cost airline, my wife and I were stunned by the courtesy of the staff both ground staff and crew, I can say well over the Thai national airline in business class! My wife was handicapped and the kindness of the staff with her was touching, not only on this flight but on all of them. All of the flights took off 5 or 10 minutes early so each time we arrived on the dot: 6 times in a row the very frequent flyer I am has seldom seen that. Only criticism: this airline has a very stupid rule (about unique in the world excepted the bankrupted SAA!): you cannot use a tablet during the first and last 20 minutes which means 2/3 of the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes