"Overall recommended"
92 reviews Michael Schade (Germany)
✅ Trip Verified | The usual efficiency of Don Muang Airport. It took me 15 minutes from arrival at airport to the gate. Flight was on time, with friendly crew. Seats are tight, which is ok for a LCC. Overall recommended!
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok Don Muang to Krabi |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Otherwise everything was okay"
25 reviews Vidya Tapasanan (Thailand)
✅ Trip Verified | We flew ThaiAirasia from Bangkok Suvanabumi to Chiangmai on July 20, 2022. The check-in was very good and smooth. However, when we arrived at the gate, the plane has yet to come and we wait for a while. The airline ground staff tried to make up for the delay by rushing the passenger to the plane. We have to stand in the long line from airport gate to PBB for over 10 minutes unnecessarily. Otherwise everything was okay.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiangmai |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Quick and easy flight"
25 reviews Walter Gujer (Thailand)
✅ Trip Verified | Very nice gate staff at UTH airport, offered a better seat, due to me using crutches right now. Helpful staff on board too, much appreciated. Quick and easy flight, all great!
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Udon Thani to Bangkok |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"No major issues with the flight"
65 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | No major issues with the flight. Leg room is pretty tight. But you get what you pay for. Flight was full, there was no options to buy on board due to COVID restrictions, that didn’t make much difference. On time no problems.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Krabi to Chiang Mai |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the kindness of the staff was touching"
9 reviews B Harman (France)
✅ Trip Verified | Made half a dozen flights with Thai AirAsia over a period of one month. Each time we chose their red seats some sort of Premium Economy. For a low cost airline, my wife and I were stunned by the courtesy of the staff both ground staff and crew, I can say well over the Thai national airline in business class! My wife was handicapped and the kindness of the staff with her was touching, not only on this flight but on all of them. All of the flights took off 5 or 10 minutes early so each time we arrived on the dot: 6 times in a row the very frequent flyer I am has seldom seen that. Only criticism: this airline has a very stupid rule (about unique in the world excepted the bankrupted SAA!): you cannot use a tablet during the first and last 20 minutes which means 2/3 of the flight.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phuket to Bangkok |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cancelled the flight to Surat Thani again"
Vidya Tapasanan (Thailand)
Not Verified | We have booked flight to Chumpon for a big group of over 20 person since early last year but was cancelled due to Covid19 epidemic. Therefore we have to postpone flight to October 2021 but was cancelled by Air Asia only 2 weeks before flight. Then we move the flight to February 2022 but was informed again the the flight was cancelled without certain date. Desperately, we change the destination to fly to Surat Thani on February 10, 2022 and plan to drive back to Chumphon. Incredibly, Air Asia cancelled the flight to Surat Thani again without good reason.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chumphon |
Date Flown | October 2021 |
Value For Money | 12345 |
Recommended | no |
"very reasonable price"
Mark Simons (United Kingdom)
Not Verified | Booked last minute Phuket-Bangkok flights. My friend and I had hand baggage only so very reasonable price. Check in and boarding really quick and efficient. Phuket domestic terminal very modern and pleasant. Cabin crew very smart and aircraft in very good condition. Don Muang airport eerily quiet. Return flight equally well organised and efficient.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phuket to Bangkok |
Date Flown | November 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"impossible to rebook in the future"
S Larson (Thailand)
✅ Trip Verified | Bangkok to Krabi. 2 days after booking, Thai AirAsia advised by sms that due to covid-19 my flights were cancelled and advised to rebook or get a credit to be used on another flight but I will have to pay the difference if the price is higher but no refund if price was lower! There is no phone number or email and we have to deal with an online robot which starts to process the rebooking and then stops and redirects you to an online agent. However, there are no online agents and the screen sits for hours/days with the message ''Welcome to Live Chat - Please wait while we connect you to an available agent, we will be with you shortly.'' They are obliged to refund the cancelled tickets but don't want to do that and also make it impossible to rebook in the future. I am appalled that there is no human being in place to deal with customers who have been subjected to their cancellations.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Krabi |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"refused to waive rescheduling fees"
S Waraporn (Thailand)
✅ Trip Verified | Phitsanulok to Bangkok booked for April 2020. Unsympathetic airline which refused to waive rescheduling fees during this difficult period when there are so many travel restrictions to control the COVID-19 virus. It is not possible to get through their hotline, even waiting for the online customer service officer took me 2 days. For a 3000 baht ticket, they charged me 1700 baht for rescheduling. Incredulous we are discouraged from traveling for leisure during this period of lockdown.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phitsanulok to Bangkok |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"oversized and overweight carry-on"
L Yee (Thailand)
✅ Trip Verified | Taipei to Chiang Mai. At Taoyuan Airport check-in AirAsia ground crew insisted on checking in my slightly oversized and overweight carry-on, and they refused to make an exception. So I had to check in the luggage and collect luggage at the carousel in CNX. I paid the NT$1200, but the ground crew refused to issue a Government Uniform Invoice, only a receipt. Ground crew was said he was the final authority, so "did not need to know his staff ID." I have filed a complaint with AirAsia, worst ground crew in all my years of travel. board.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Taipei to Chiang Mai |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |