Thai AirAsia

✅ Trip Verified | Pleasant AirAsia flight from Don Mueang to Udon Thani. Left on time, pleasant flight. I had a recent operation and needed some assistance, the staff went out of their way to help me, so grateful.

✅ Trip Verified | Absolute disgrace of an airline when it comes to support or changes. Made a return Premium Flex booking from Bangkok to Kuala Lumpur and on the day of the flight, due to monsoon rains, Bangkok was in grid-lock. I tried everything from that stupid AVA online chat to trying to chat with a real agent, searching Google to find a support number and just couldn't get a real person at all. Finally managed to lodge a case with AVA for a refund / cancellation (minus any fees of course) but that case got closed with zero correspondence. Do yourselves a favor, pay a bit more for an airline that actually values customer service.

Not Verified | Horrifying, one way to describe it. No airline has ever given me trouble trying to check in. But when they checked me in, it was like they were trying to find a reason I can't come to Korea, even with the KETA form already done and accepted. It annoyed me with the QCODE which is not necessary, you still sign a form when you arrive, it's just annoying so it's better to have one. I am so shocked they charge for everything. Want a blanket, pay for it, even though you can't keep it. It was cold on the plane. I have never been on a plane that was cold. They let someone next to not wear his mask, really amazing. They don't really care you have your feet on someone's chair when you are landing or you release your seatbelt when the flight has just landed. Positive that customers can do sort of what they want.

✅ Trip Verified | The usual efficiency of Don Muang Airport. It took me 15 minutes from arrival at airport to the gate. Flight was on time, with friendly crew. Seats are tight, which is ok for a LCC. Overall recommended!

✅ Trip Verified | We flew ThaiAirasia from Bangkok Suvanabumi to Chiangmai on July 20, 2022. The check-in was very good and smooth. However, when we arrived at the gate, the plane has yet to come and we wait for a while. The airline ground staff tried to make up for the delay by rushing the passenger to the plane. We have to stand in the long line from airport gate to PBB for over 10 minutes unnecessarily. Otherwise everything was okay.

✅ Trip Verified | Very nice gate staff at UTH airport, offered a better seat, due to me using crutches right now. Helpful staff on board too, much appreciated. Quick and easy flight, all great!

✅ Trip Verified | No major issues with the flight. Leg room is pretty tight. But you get what you pay for. Flight was full, there was no options to buy on board due to COVID restrictions, that didn’t make much difference. On time no problems.

✅ Trip Verified | Made half a dozen flights with Thai AirAsia over a period of one month. Each time we chose their red seats some sort of Premium Economy. For a low cost airline, my wife and I were stunned by the courtesy of the staff both ground staff and crew, I can say well over the Thai national airline in business class! My wife was handicapped and the kindness of the staff with her was touching, not only on this flight but on all of them. All of the flights took off 5 or 10 minutes early so each time we arrived on the dot: 6 times in a row the very frequent flyer I am has seldom seen that. Only criticism: this airline has a very stupid rule (about unique in the world excepted the bankrupted SAA!): you cannot use a tablet during the first and last 20 minutes which means 2/3 of the flight.

Not Verified | We have booked flight to Chumpon for a big group of over 20 person since early last year but was cancelled due to Covid19 epidemic. Therefore we have to postpone flight to October 2021 but was cancelled by Air Asia only 2 weeks before flight. Then we move the flight to February 2022 but was informed again the the flight was cancelled without certain date. Desperately, we change the destination to fly to Surat Thani on February 10, 2022 and plan to drive back to Chumphon. Incredibly, Air Asia cancelled the flight to Surat Thani again without good reason.

Not Verified | Booked last minute Phuket-Bangkok flights. My friend and I had hand baggage only so very reasonable price. Check in and boarding really quick and efficient. Phuket domestic terminal very modern and pleasant. Cabin crew very smart and aircraft in very good condition. Don Muang airport eerily quiet. Return flight equally well organised and efficient.