Thai AirAsia

✅ Trip Verified | My family and I had to buy extra baggage due to the 7kg policy. We encountered a lady at Thai Air Asia whom is probably around early 20s. She was being rude to my family and kept telling us that the 7kg applies to the carry on and the personal bag. Which makes no sense as our other airline let us fly with our carry on and personal bag. She was persistent for us to pay extra of 2000 bahts for 20 kg. I’m so tired of this airline wanting extra money for 1kg over baggage. The lady was being so rude and won’t let us carry our stuff or give our passport back unless we made sure we have exactly 7kg.

✅ Trip Verified | Customer service of this airline is well below the average for airlines. This airline nickels and dimes you for every thing regarding your travel. For water there is a charge. Additionally, their handling of baggage was very poor. My luggage was pushed in and had a container bust open all over my clothes. Customer service refused to do anything about the mishandling of the baggage and damaged goods. Will never fly this airline again and never recommend it.

✅ Trip Verified | Our flight was over 5 hours and we were not even offered a bottle of water. The cabin crew were impatient, and had an unfriendly and bad-mannered temperament. I left a small bag on my seat and didn’t realise until later when I was at my hotel. I tried to contact AirAsia but received no help, the next day I went back to the airport (BKK) but was again offered no help. I still haven’t found my bag. I will never ever fly with Air Asia again.

✅ Trip Verified | Just an ordinary flight for a low-cost airline. Boarding went fine. Seating was quite narrow and reminds me of coach class of US carriers. My seat wasn't reclinable. The flight went as scheduled. Since the flight is short & that I took breakfast from my Priority Pass lounge, so I didn't take any meal on board. Just Ok for the low-cost and you got what you paid for. The return flight TPE-DMK got similar comments & rating.

✅ Trip Verified | The words I'd use to convey my experience on Thai Air Asia would be that it was just okay - nothing terrible nor special. I guess the one thing that stood out was the check-in staff were very pleasant and helpful. There was a typo to my name with one character missing and the staff were able to rectify it without issue. I can imagine it going a different way where a major headache could have ensued. There were no frills onboard and I slept through the entire flight as it was a redeye flight albeit the poor seat padding. Flight arrived on time also. I'd also fly again if the price was cheap enough to entice me to fly with them again.

✅ Trip Verified | Another delayed flight. Again made to catch buses to and from the aircraft despite airwalk ways available, maximising profits and inconveniencing passengers. Staff are perfunctory. Cannot recommend this airline.

✅ Trip Verified | Flew Danang to Chiang Mai on A320-200 aircraft 22 March 2024. Booking on their website easy though need focus to escape many attempts to trap buyer into uncountable add-ons constantly appearing. Check-in online waste of time as BP eventually is invalid and has to be done in airport in any case. Bought bundle add-on to allow for seating, food, a carry on, and to check in a suitcase. That granted me 2 carry-ons. However, it appeared to be a trap as they followingly wrote “must not exceed 7 kg for both”? How on earth can you go below 7 kg for 2 carry ons? Then they tried to sell me additional luggage while scaring me off with treats of heavy airport fees for excess luggage. However, you are then blocked off for purchasing additional carry-on kilos, as the ticket is already issued. You can only buy another suitcase allowance for >50 USD. The luggage policy is a scam, its purposely unclear, inconsistent and complicated creating confusion and fear among passengers; a big let-down. That’s where its character as an LCC appears. If they correct and expand carry on sizes and allowance it could almost be an attractive boutique carrier like e.g. Bangkok Airways. Because the rest of the experience from check-in, boarding, seating, prepaid food, cleanliness, service, etc. went very well. Food onboard was delivered perfectly according to preorder; it was well labelled, surprisingly tasty, and served very hot. Flight on time, despite being 100% full. Airbridges in both ends provided a seamless experience. Will recommend, despite their scummy luggage policy.

✅ Trip Verified | Flight was average for a budget airline and we got to the destination safely. You have to pay for water and they didn't accept my card. At least business class on the flight home was a cheap upgrade with semi lie flat seats. Otherwise, economy is not recommended.

✅ Trip Verified | In yet another disappointing encounter with this airline, they once again displayed blatant disregard for punctuality without a hint of apology or explanation for the delay. This negligent behavior severely disrupts the schedules of countless passengers, many of whom have pressing connections, business obligations, and personal commitments. It's utterly unacceptable. Adding insult to injury, upon arrival at DMK airport, they chose to park the plane far from the terminal and subjected passengers to an inconvenient bus ride, exacerbating the already extensive delays. It's evident that their decision to cut corners was driven solely by budget concerns, demonstrating a complete disregard for customer satisfaction. This pattern of incompetence and negligence is not only infuriating but also raises serious concerns about the airline's commitment to its passengers.

✅ Trip Verified | Worst experience ever. They wanted to overcharge for our luggage even though we had paid for it. The electrical system malfunctioned so we had to wait inside the plane almost for one hour to take off. The staff was extremely rude and unhelpful. Worst airline ever!