Thai AirAsia

Bangkok to Chennai. No specific order of boarding beyond the premium seat passengers. Buses used to transport passengers from gate to plane overly packed and crowded. The time from boarding till take off (in air) was around 40 minutes when the air inside the plane was hot and steamy. Cabin crew unresponsive and refused to give complimentary water to my small daughter. Not sure about the age of the plane.

With the budget carriers, you tend to get what you see on the tin. That said, there are a few stand out points for Thai AirAsia. The food and beverage offerings are better quality and cheaper than average for a budget carrier. Out of Bangkok, they fly from Don Muang (I prefer that over Suvarnabhumi). Most of all, the staff appear to know what they are doing. I quite liked the clear pre-recorded arrival PA announcement. The only notable downside was they operated this flight with bus access to the apron. Don Muang is not over congested, so you would think they could find a spare gate.

Thai AirAsia booking website is very confusing and very unforgiving, I booked an international flight where the standard on most other airlines I flew would be at least 15 kilos. I was told you paid for 0 kilos going, but 40 kilos coming back. I had to double baggage fees for a minor error. I just want to warn other passengers of this as it seems Thai AirAsia deliberately make it hard for those extra fees. I would be looking at other airlines to fly with.

Service was nearly non-existent, both on the ground and airborne. The flight attendant was seriously involved with her hair and was unavailable to assist passengers. I was aware that Thai Airasia was a low cost airline, but I was unprepared for how lacking in service the airline is.

FD 3112 outgoing flight delayed for over 45 minutes without prior notice, only display 20 minutes delay on screen before scheduled departure time. Aircraft clean enough but looked old with wear and tear. Seat tight and not so comfortable. FD 3111 return flight boarded punctually but delayed with passenger's carry on problem, seemed as though everybody could bring on what they wanted. Their policy is not enforced whatsoever and that is very problematic. Cabin crew are polite, efficient and try their best. Food sold on board was fairly priced. Generally a fair experience and acceptable standard.

My first flight from Khon Kaen to was without any complaints. I had a tight connection and staff even changed my seat to the front of the plane to help me make my flight. Unfortunately once I got to DMK everything went horribly. No one could direct me to domestic transfer flights. Once I missed my flight and went to the counter of AirAsia the woman only told me that I shouldn't have booked such a short connection (even though online allowed me to) and that the next flight she could put me on was on Monday. Told I would have to pay for the new flight, I immediately went to Nok Air for a new flight. Awful service.