Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 119 reviews
5/10
3 star Skytrax Rating
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1/10

"average for a budget airline"

(United States)

Trip Verified | Flight was average for a budget airline and we got to the destination safely. You have to pay for water and they didn't accept my card. At least business class on the flight home was a cheap upgrade with semi lie flat seats. Otherwise, economy is not recommended.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"disregard for punctuality"

(Australia)

Trip Verified | In yet another disappointing encounter with this airline, they once again displayed blatant disregard for punctuality without a hint of apology or explanation for the delay. This negligent behavior severely disrupts the schedules of countless passengers, many of whom have pressing connections, business obligations, and personal commitments. It's utterly unacceptable. Adding insult to injury, upon arrival at DMK airport, they chose to park the plane far from the terminal and subjected passengers to an inconvenient bus ride, exacerbating the already extensive delays. It's evident that their decision to cut corners was driven solely by budget concerns, demonstrating a complete disregard for customer satisfaction. This pattern of incompetence and negligence is not only infuriating but also raises serious concerns about the airline's commitment to its passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“staff was extremely rude and unhelpful”

(Spain)

Trip Verified | Worst experience ever. They wanted to overcharge for our luggage even though we had paid for it. The electrical system malfunctioned so we had to wait inside the plane almost for one hour to take off. The staff was extremely rude and unhelpful. Worst airline ever!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay to sit together"

(United States)

Trip Verified |  My partner and I booked this flight together in one booking, checked in online. They placed us in seats apart and we had to pay to sit together. There are unfortunately not many other good options for airlines.
AircraftFD155
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Hat Yai
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
4/10

"we have to be seated together"

(United Kingdom)

Trip Verified |  We booked two tickets with Thai Air Asia and checked in 3 hrs before the flight and when they issued the boarding passes we were sat in different parts of the plane. My partner is nervous flying and we are a couple. I said we have to be seated together and the girl said everyone had checked in and system can't be changed unless we pay extra fee, After a lengthy argument the steward came and eventually changed our tickets to sit together.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Luang prabang
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“A very efficient flight”

(Romania)

Trip Verified | Boarding started on time and according to the rules (priority boarding first). Cabin crew young and friendly. Pre-ordered hot meal was served, other stuff available to buy, but only cash accepted. Arrival in Singapore was eventless. A very efficient flight.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePhuket to Singapore
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew young and friendly"

(Romania)

Trip Verified | Boarding started exactly as announced, the aircraft was clean, cabin crew young and friendly. We received pre-ordered food as part of a package that included also seat selection and 20 kg checked-in luggage. Flight was on time, arrived even few minutes earlier. A smooth flight.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"pleasant no frills flight"

(Germany)

Trip Verified | The usual efficient check in and boarding of AirAsia, pleasant no frills flight, on time and fast free boarding at Don Muang Airport in Bangkok, recommended
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNan to Bangkok
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay or leave our luggage behind"

(South Africa)

Trip Verified | I had the most horrific experience with AirAsia. My husband and I were allowed 15kgs each as checked in luggage. We had an additional bag which we wanted to check in. We had viewed the charges prior to booking and downloaded the pdf document from the website. As per the pdf document we would have had to pay no more than 1,100 THB for an additional checked in 25kg luggage. When we reached the counter, we were asked to pay 8,700 THB despite showing the staff their document and it seemed unfamiliar to them. (Not sure why as they are staff and should know their own policies) They insisted that we pay or leave our luggage behind. The staff were not empathetic and had a don’t care attitude. We explained the situation and that we were leaving for home the next day and did not have that amount of cash on us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"My seat was comfortable"

(United States)

Trip Verified | No trouble checking in when you arrive early. Boarding was quick. My seat was comfortable. No food ordered, had my own water. Deplaning was quick. OK airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes