Thai AirAsia

✅ Trip Verified | The flight was delayed without explaining. We found out they delayed our flight because of 3 passengers didn’t board. In US, we will take off on time without waiting for missing passengers. We ended up delayed 35 mins.

Not Verified | Very bad service. Queue 1.5 hours at the airport for check in and drop luggage. Staffs are not nice and very slow. The worst service we meet in Asia, and especially in Thailand.

✅ Trip Verified | Such a terrible experience I had with Thai AirAsia on my flight from Ho Chi Minh City. They made me remove my sealed alcohol bottle from my checked in baggage which I have never heard of. If thats the case they should have informed in the booking portal with clarity.

✅ Trip Verified | We flew Thai Air Asia from Bangkok (Dommueng) to Loei last week. The check-in and boarding was smooth. The Cabin crew were nice and efficient. The seat was quite smaller compared to other domestic airline but it was OK. They served set of hot meal with a bottle of water and dessert for those who ordered before flight. The flight was smooth and arrive a little earlier than schedule. Quite good for low cost airline.

✅ Trip Verified | Smooth experience from check-in until arrival at the destination. The flight is on time and proper boarding announcements and arrangements. The is no IFE. The pre-booked meal was tasty and properly served by Cabin Crew. The seats were comfortable enough for the duration of the flight, but legroom was tight and I found it difficult to stretch my legs. Smooth take-off and landing. Kudos to the flight crew. Overall, very moderate experience with many more ways to improve.

✅ Trip Verified | Check in, first trying on the app and then on the website, and the process of paying for seats together were very clunky, but processing at the airport was smooth. Boarding was a bit disorganised -- the "boarding by group number" system quickly broke down, so passengers seated at the back of the plane were choking the aisle, unable to get through. Seat space was very tight, but OK for a 1 hour flight. At DMK we were bussed efficiently to the terminal, where our luggage arrived quickly. All in all a reasonable flight considering it was short and cheap.

✅ Trip Verified | Worst airline to fly with!! I reserved a seat for me and my wife on same booking number with same payment and same credit card, I got a random seat one day before the flight, my wife in the front and I'm at the back, I tried to adjust it for free, all seats are taken and the airplane is full, I decided to try to pay money for seats, suddenly I discover half of the airplane is empty, and when I went to the airplane I found it actually half empty, even the random seat which was in the front, the entire row was empty. Contacted customer service through their system, chat with them but nothing was done except that this is the system. And after a while they decided to end this conversation by themselves. Delay of the airplane for 1 hour and no communication or information so we can come late little bit. Website and customer services are all automated and useless. Don’t recommend it unless you want them to scam you and take your money.

✅ Trip Verified | I travelled with my wife and two daughters. They were in seats row 20 while my wife and I were in row 19 which were in different zones for boarding. My older daughter carried one violin with her, with the case Jakob Winter size 805mm x 208mm x 138mm, weight 1.5kg. My two daughters boarded first with boarding zone 2. When I and my wife boarded with zone 3, we found our older daughter was denied boarding by a cabin crew and stood by the front door of the plane for the reason that the violin case was over the length limit and she demanded us to buy another seat for the instrument or else check it in. We informed that the violin was over 100 years old wood and could not be checked in as it will be destroyed. My daughter also told the cabin crew that she had flown in many airlines and many flights, including the outbound flight on Thai AirAsia (DMK-HDY) without any problem with this violin and the case before. Staff said the flight was full, so there would be no space in the overhead compartment to fit in the violin. We had asked her why the outbound flight (DMK-HDY) was also full but there was no problem. She then called in the ground staff to come talk to us. We had informed him the same, and showed him the violin case. He let us into the seats and we put the case on the overhead compartment without any problem as there was plenty of space. I understand that the length of the case was not under 560mm as required by the airline, however the overall size and weight were much less than a regular cabin luggage, and the fact that many people on that flight were carrying many large luggage and shopping bags onto that flight. I do not feel that we were treated the right way.

Not Verified | The flatbed advertised (and paid for) was not available on this particular aircraft. However had a row to myself. Food surprisingly good. Very good cabin service and check in. Main criticism is whilst a “tired” interior acceptable being filthy is not. 9 hours long way without in flight entertainment and no internet connectivity available. But, incredibly cheap!

✅ Trip Verified | The flight itself is adequate. The disaster that is Air Asia’s broken reservations and customer service system is another matter. The issue was to pay the equivalent of USD$5 in additional baggage. Two hours wrestling with a website that generates error message after error message and ‘payment doesn’t go through’ on 4 valid credit cards. Asked my travel agent to try to resolve and they confirmed it was not possible to pay the charge online. I ended up taking a taxi to the airport and back to pay this charge. AirAsia’s own personnel were embarrassed by the whole thing. If you manage to buy a ticket and not have to make any changes at all, you might be all right. Otherwise fly another airline. I certainly will from now on.