Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 119 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"web site didn't work"

(United States)

Trip Verified |   Adding extra luggage and going through their web site didn't work. Then they ask you to "Speak with BO" who is a hinderance to flying. You can't leave customer feedback on their site without going through BO. Paying for extra luggage leaves credit card transactions that don't complete. By the time I tried to do this, it is too late to add additional luggage, like six hours before. There is no one to talk to. The delay has caused me to not be able to purchase additional luggage.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKKC to CNX
Date FlownNovember 2023
Value For Money 12345
no
7/10

"cabin crew was nice and efficient"

(Thailand)

Trip Verified | We flew Thai Air Asia from Kunming airport to Bangkok on October 30, 2023. The check-in and boarding was good. But the flight was delayed for almost 1 hour without announcement from ground staff. We have to wait without a chance to have some food and drink. The cabin crew was nice and efficient even though we were able to purchase new seat onboard. The food was Ok but not very tasty. Otherwise the flight was OK.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKunming to Bangkok
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"one baggage was a little more than 7"

(India)

Trip Verified | I have a baby with me and we were clearly underweight. They harassed us so much even though we were underweight for hand luggage. We had 35 kilos available and we had 28kgs only. Just that one baggage was a little more than 7. We had to run, buy a box to shift something. We asked them if the box was ok and he said it was OK so we bought it for 150 baht. Then after shifting and packing, they said it's too big, despite us confirming the same. We pleaded but they asked for 1000 baht despite us being underweight. I ran and bought a smaller box for 100 baht and repacked everything. This took 40 mns and I almost missed my flight. They kept asking me to pay 1000 baht and kept trying to stop me from shifting luggage so that I pay them. It's not about money. They are not human.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Chiang Mai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"delayed without explaining"

(United States)

Trip Verified | The flight was delayed without explaining. We found out they delayed our flight because of 3 passengers didn’t board. In US, we will take off on time without waiting for missing passengers. We ended up delayed 35 mins.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Bali
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad service"

(Hong Kong)

Not Verified | Very bad service. Queue 1.5 hours at the airport for check in and drop luggage. Staffs are not nice and very slow. The worst service we meet in Asia, and especially in Thailand.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Hong Kong
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made me remove my sealed alcohol bottle"

(India)

Trip Verified | Such a terrible experience I had with Thai AirAsia on my flight from Ho Chi Minh City. They made me remove my sealed alcohol bottle from my checked in baggage which I have never heard of. If thats the case they should have informed in the booking portal with clarity.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Bangkok
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Quite good for low cost airline"

(Thailand)

Trip Verified | We flew Thai Air Asia from Bangkok (Dommueng) to Loei last week. The check-in and boarding was smooth. The Cabin crew were nice and efficient. The seat was quite smaller compared to other domestic airline but it was OK. They served set of hot meal with a bottle of water and dessert for those who ordered before flight. The flight was smooth and arrive a little earlier than schedule. Quite good for low cost airline.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Loei
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"many more ways to improve"

(Malaysia)

Trip Verified | Smooth experience from check-in until arrival at the destination. The flight is on time and proper boarding announcements and arrangements. The is no IFE. The pre-booked meal was tasty and properly served by Cabin Crew. The seats were comfortable enough for the duration of the flight, but legroom was tight and I found it difficult to stretch my legs. Smooth take-off and landing. Kudos to the flight crew. Overall, very moderate experience with many more ways to improve.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Kuala Lumpur
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"a reasonable flight"

(Australia)

Trip Verified | Check in, first trying on the app and then on the website, and the process of paying for seats together were very clunky, but processing at the airport was smooth. Boarding was a bit disorganised -- the "boarding by group number" system quickly broke down, so passengers seated at the back of the plane were choking the aisle, unable to get through. Seat space was very tight, but OK for a 1 hour flight. At DMK we were bussed efficiently to the terminal, where our luggage arrived quickly. All in all a reasonable flight considering it was short and cheap.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok Don Mueang
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"customer services automated and useless"

(Bahrain)

Trip Verified | Worst airline to fly with!! I reserved a seat for me and my wife on same booking number with same payment and same credit card, I got a random seat one day before the flight, my wife in the front and I'm at the back, I tried to adjust it for free, all seats are taken and the airplane is full, I decided to try to pay money for seats, suddenly I discover half of the airplane is empty, and when I went to the airplane I found it actually half empty, even the random seat which was in the front, the entire row was empty. Contacted customer service through their system, chat with them but nothing was done except that this is the system. And after a while they decided to end this conversation by themselves. Delay of the airplane for 1 hour and no communication or information so we can come late little bit. Website and customer services are all automated and useless. Don’t recommend it unless you want them to scam you and take your money.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no