"refused to waive rescheduling fees"
S Waraporn (Thailand)
✅ Trip Verified | Phitsanulok to Bangkok booked for April 2020. Unsympathetic airline which refused to waive rescheduling fees during this difficult period when there are so many travel restrictions to control the COVID-19 virus. It is not possible to get through their hotline, even waiting for the online customer service officer took me 2 days. For a 3000 baht ticket, they charged me 1700 baht for rescheduling. Incredulous we are discouraged from traveling for leisure during this period of lockdown.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phitsanulok to Bangkok |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"oversized and overweight carry-on"
L Yee (Thailand)
✅ Trip Verified | Taipei to Chiang Mai. At Taoyuan Airport check-in AirAsia ground crew insisted on checking in my slightly oversized and overweight carry-on, and they refused to make an exception. So I had to check in the luggage and collect luggage at the carousel in CNX. I paid the NT$1200, but the ground crew refused to issue a Government Uniform Invoice, only a receipt. Ground crew was said he was the final authority, so "did not need to know his staff ID." I have filed a complaint with AirAsia, worst ground crew in all my years of travel. board.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Taipei to Chiang Mai |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Everything is great"
19 reviews W Manarlo (Indonesia)
✅ Trip Verified | Bangkok to Phnom Penh. I use the Self-check-in Counter. Everything is great I was surprised by the legroom of Thai Air Asia. The legroom is so spacious, more spacious than other Air Asia aircraft. And Thai Air Asia is the most spacious Legroom on low-cost airlines I ever tried. The cabin crew is nice. Another on-time flight.
Aircraft | A320-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phnom Penh |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"was surprised by the legroom"
19 reviews W Manarlo (Indonesia)
✅ Trip Verified | Siem Reap to Bangkok. The check-in counter Staff is Nice. Everything is great I was surprised by the legroom of Thai Air Asia. The legroom is so spacious, more spacious than other Air Asia aircraft. And Thai Air Asia is the most spacious Legroom on low-cost airlines I ever tried. The cabin crew is nice. Another on-time flight.
Aircraft | A320-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Siem Reap to Bangkok |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"in the end its fine"
5 reviews Matteo Lombardi (Spain)
✅ Trip Verified | Bangkok to Surat Thani. The airline is fine, but they have an issue with customer service. They changed our flight schedule, and we tried to contact them to cancel our flight many times and could never reach anyone. They dont answer phone calls, its all thru their chat robot, which never connects you to a real person. Since they changed the hour of our flight, they should give us the option to cancel, they didnt. We ended up having to do a much longer trip changing our other transportation to fit this flight. I wont say I don't recommend this airline due to one incident, because its cheap, so in the end its fine. but I wanted to let people know their customer service is atrocious.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Surat Thani |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I ended up with three seats"
72 reviews David Robson (United States)
✅ Trip Verified | Nagoya to Bangkok on Thai Air Asia. I ended up with three seats because people moved. I did not have food. I will fly them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Nagoya to Bangkok |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I have to turn off the phone"
Vojtech Klimes (Czech Republic)
✅ Trip Verified | Bangkok to Phuket. Worst airline i have traveled with. I am regular size and barely fit into seat. I do not understand the point of printing tickets at home when I then have to stand in the same queue and wait for baggage drop. Stewardess comes to me 5 times to tell me that I have to turn off the phone that flight mode is not enough. Not flying with them again.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"pay a huge mark up"
Nick Elnakib (United States)
✅ Trip Verified | Tokyo to Bangkok. Everything is good except when I went to check my luggage, it cost $200 usd, on the internet check in was priced $75 but they shut down the option to check in within 24 hr. It forced me to go to the check in counter and pay a huge mark up to check one luggage, and the line to check in was so long only 3 girls working and 3 just to collect.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo to Bangkok |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"We had a good experience"
T Barten (Switzerland)
✅ Trip Verified | Chiang Rai to Trang via Bangkok. We had a good experience with Air Asia as we were worried about the bad reviews here. Check-in went great, pre-booked luggage was also no problem. Both planes were a little late (about 30 minutes), but that was no problem. The staff seemed good English speaking as they also answered questions.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chiang Rai to Trang via Bangkok |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"eliminate the recline button"
32 reviews T Mears (Canada)
✅ Trip Verified | Chiang Mai to Hanoi. Over 6 foot tall, book an exit seat. Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room.
Aircraft | A320-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chiang Mai to Hanoi |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |