Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 123 reviews
5/10
3 star Skytrax Rating
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6/10

"on time and uneventful"

(Thailand)

Trip Verified | Flight was on time and uneventful. Cabin crew on this flight wasn’t very friendly, which is unusual for AirAsia. The captain did not make any effort to address the pax, not one single announcement made by him, which I only experience on Air Asia.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok Don Muang
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"space between rows is small"

(Russian Federation)

Not Verified | First time seeing that if you purchase two tickets at the same time you get two different spots not next to each other Have no idea why I should be separated with my wife on flights. The space between rows is small, seats are awful. It was my most horrible flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no AirAsia Premium Check-in Counter"

(Thailand)

Trip Verified | We booked our flight from Bangkok to Da Nang with a high Premium Flex surcharge. One reason was the included special check-in at an extra counter, because we didn't want to stand in a long line. However, there is no AirAsia Premium Check-in Counter at Danang Airport. A friendly employee explains to us that there has never been anything like this here. So, we got in line. AirAsia charges guests for a service with the clear knowledge, that they will not provide it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Da Nang
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unprofessional on the back-end"

(United States)

Trip Verified | I have a flight booked for in August 2023. I just got a notification that my flight has been rescheduled. The new schedule doesn’t work out for me and getting in touch with a human customer support (not a robot) is impossible. I’ve been going back and forth with them for the last 3 hours. Finally got in touch with a live agent after waiting for an hour and the case still was not resolved. Very unprofessional on the back-end.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownMarch 2023
Value For Money 12345
no
7/10

"seat is good with Flat bed"

(Thailand)

Trip Verified | We flew Thai AirAsia from Bangkok to Tokyo Narita by Premium class on February 16, 2023. The check-in is nice and smooth. The seat is good with Flat bed and have a comfortable space. The service is OK and the cabin crew provide us with pillow and blanket (it was night flight). However, the food is quite normal and not many choice to made (mostly chicken dishes) and we received1 bottle of drinking water. The flight was smooth but delayed for 30 minutes. Overall, it is OK to fly.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Tokyo Narita
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I’m very impressed"

(United States)

Trip Verified | Far superior to American budget airlines. 60 min flight. Left on time and arrived early. FAs were very pleasant and served a quick hot meal. Premium Economy is first few rows with middle west empty. Very reasonable price and again no issues. Easy to book online and modify as my dates changed. Both airports were clean and easy to navigate. I’m very impressed
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSiem Reap to Bangkok
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"The experience was seamless"

(United States)

Trip Verified | Surprised in a good way. The experience was seamless. Maybe I just got lucky but short line at check in, most efficient bus gate I have ever experienced, on time pushback and early arrival. Legroom was decent for a one hour flight. Flight attendants while not warm were friendly enough and ran themselves silly serving then hawking logo items. Baggage claim was painless. I would definitely give it a second try.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteChiang Mai to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

" Terrible service by AirAsia"

(United Kingdom)

Trip Verified | On November 20th 2022 we had requested wheelchair assistance with AirAsia flight from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs. We had notified them that she could not negotiate stairs. I complained but no help whatsoever. So again on January 18th Flight from Bangkok (DMK) to Penang no wheelchair on arrival after 20 minutes a lift arrived & a wheelchair was provided but no assistance I had to push my wife from the aircraft to the exit negotiating 3 steep ramps to get to Airport lounge level, trying to carry 2 cabin bags also. When I complained "that I am 78 years of age this is ridiculous" Air Asia ground staff lady said "You look fit enough" Thank you for that. Air Asia have refunded the 300 baht that I had paid for the wheelchair but to my Air Asia account & they say that I cannot get this returned to my bank account. I have to use it with them we do not intend to fly Air Asia again. Return flight on January 24th same problem IN DMK no wheelchair on arrival my wife was asked if she could walk, she cannot because of the pain in her knee. Eventually a wheelchair arrived. Terrible service by AirAsia.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Penang
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly AirAsia again"

(Singapore)

Not Verified | Awful experience on FD350. I was in the zone that gets to board the aircraft in last as my seat was towards the front. When it was my time to finally board the aircraft I, and few people in front of me and all of the ones behind me (I recall approximately 15 to 20 people), were told that there was no more space in the overhead compartments and that our carry on would have to be checked-in. That lead to our flight to be delayed by almost 1 hour. I was planning to use the transfer counter at destination since I was only travelling with a carry on which was now impossible since I had to clear immigration and get my luggage at the belt. This was brought up to the crew but they didn't care at all. The rules are clear: 7kg and a carry that are within the requested measurements yet there was people traveling with huge backpacks twice the size of a standard carry on and never were they stopped at the gate nor asked to pay for that (despite the announcements made almost every 10 minutes prior to boarding). Instead it's us who are penalized. Absolutely unacceptable! Made me realized why I always told myself to stick with Scoot and never fly AirAsia again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"you get what you pay for"

(Canada)

Trip Verified | This is one of the busiest routes in the world, so book early, and don't think you will luck out and get an empty seat next to you. Or, like we did book an aisle seat for the wife and a window seat for yourself and hope no one will book the middle seat. We have tried it (more than once), and there is a better chance of winning the lottery. As you would expect from a budget airline everything is cramped and rushed - but you get what you pay for.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes