Ryanair

Booked with Ryanair from Barcelona to Venice Treviso due to an amazing low cost deal. We had no problem with check-in. The airline made it clear we had to check in online so we did at the hotel all fine. The boarding pass had clear instructions and we followed them. On flight the staff were great and even babysitted our baby! I didn't quite have enough money to buy by lunch so they let me off the full cost - thank you. We arrived on time. It was interesting that they offer scratchies etc - we didn't win! I will use Ryanair again and grab a bargain. You really need to just check-in online and ensure you bags are without the parameters to make it easy for all.

Copenhagen to Dublin with Ryanair, and not too bad to be honest. There's a lot of product placement/advertising on the flight, but in this day and age it's everywhere - although it's slightly more apparent with Ryanair. Planes seem good, staff were helpful and kind (especially to me, as I am uncomfortable during take-off, so they try to accommodate my needs). I've heard stories about the harsh fees Ryanair charge, but if you do everything right you won't have this issue. Compared to other airlines operating the same route (Aer Lingus/Norwegian) Ryanair are 30% of the cost for returns - great value for money.

Ryanair shows a total contempt for their customers. My partner and I arrived at the airport for our flight from Rome to Barcelona only to discover that with Ryanair you are required to check-in online or be charged at 45 euro fee per passenger! This wouldn’t have been an issue if it were clearly stated in the confirmation email they sent when we booked, however it was only make clear in an email sent to us shortly before the flight. As we were travelling we had limited email access (which I feel is far from unusual when people are travelling). This is a pretty cynical way of extorting extra fees from their customers, as they know that a certain percentage of people will not receive the eleventh hour email and be forced to pay the fee or be stranded. We were arrived an hour and a half before our flight and they still wanted 45 euros to print two pieces of paper! The planes were unclean, staff rude, and the service horrible.

Jerez to Barcelona with Ryanair. I would ride bareback on a donkey across a burning desert before I'd ever fly this airline again. You have to print out your boarding pass before you arrive (which is really easy for someone traveling) or they charge you €50, they walk back in forth in the aisles with perfume for sale and won't even give you water on a two-hour flight. They are the worst!

Back in December, I bought a 2 way ticket from Ryanair (60euros) for the 15 January for a friend to visit me - this week my friend informed me that from personal motives she couldn't come and see me, so I invited my Dad to use the ticket since it was paid. When I contacted the customer services, they informed me that they have a standard price of 110euros/pound to change the name, so almost the double of the price of the ticket price. This was definitely my first and last time I go though Ryanair to fly. No point saying that the ticket that I bought will not be used and it was money literally to the bin.

I have travelled quite a few times with Ryanair and never had a problem. I went to check in online for my recent flight and realized that whilst in the UK I would be getting a new passport, so the details would be different for my return flight to Las Palmas. I used the new help chatline on the webpage, explained my dilemma, the staff checked my booking and in less than a minute had seperated my booking into two - allowing me to fly to Manchester using the details of my old passport, and as soon as I obtained my new passport checking in for my return. Very quick and very helpful.

Manchester to Faro, and a very disappointing experience. I booked in July for a holiday to Faro in December, party of 4, of which 3 are disabled, 2 of which needed to use the abulift to access the aircraft. I booked special assistance at the time of booking and was allocated specific seats for out party to be able to access easily. We all booked in and went to special assistance area. All fine and good! Well apart from the huge queue that most people with limited diablilities could never stand in to go to bag drop. Flight called, we were taken to board the plane. Wait theres a massive problem, theres 6 people who have disabilities and need the abulift, but we were told Ryanair would only take 4! It seemed 2 others hadn't pre booked assistance but were allocated to board on the abulift. 2 of us in wheelchairs in my party were left on the tarmac whilst the special assistance and Ryanair argued about the fact the pilot wouldn't take more than 4! We got as far as the tarmac, sat for 10 minutes in the freezing cold wind whilst they tried to say we couldnt board. We were totally humiliated asked if we really needed to use the abulift and asked to prove wed booked special assistance, thankfully I always keep the paperwork safe. No other disabled passengers who were elderly were asked. It seems if you are young you can be challenged whether or not you actually need the help. Ryanair staff would not help and it took one of the special assistance staff to say how ridiculous and bad the situation was, for us to actually get on the plane. We were told shortly before we may not be able to fly as its Ryanair policy that they only take 4 disabled people who cant climb the aircraft stairs. Maybe when Ryanair take your money they should let you know this. 4 people on a whole flight is beyond ridiculous, it does not take into consideration that most people with mobility problems or chronic illness would find it very difficult to climb steps and carry a hand luggage bag, forget those who are confined to a chair. As a result I'd never fly with them again. I was made to feel like a nuisance.

Ryanair nickel and dime you to death. Pay to check in, pay to change anything. Website to check in online won't load on my device. App crashes constantly. Couldn't check in online or two hours before, so pay €45 to check in at the desk. Couldn't print, so €15 to reprint ticket. Check in staff on the ground treat you like dirt. The seats are paper thin and don't recline. Every bag you check you pay through the nose for.

Ryanair from Luton to Lanzarote. We were just about to touch down at Lanzarote on Boxing Day when we took off again. The captain announced 10 minutes later that we were going to land at Fuerteventura with a vague explanation about weather being a bit hazy. When we landed we were told that we'd be refuelling and taking off in 30-40 mins. After 1 hr 55 mins we were told to get off the plane to get food and drink. We were then dumped at the baggage carousel. Didn't even go through passport control and the next thing our bag were coming off. No one knew what was going on. We had to leave the airport and go to the Ryanair counter. Eventually we we told that we'd be getting coaches to the ferry port and then take the ferry back to Lanzarote then another coach back to the airport. We reached our hotel at 10:10 pm when we should have got there at 3:10 pm.

I’ve flown Ryanair many times. And given the rock-bottom fares, I can’t complain. I'm amazed you can fly for those low prices! I’m thankful Ryanair introduced the Business Plus fare which gives you priority boarding, 20kg of luggage and fast-track through airport security. Makes the experience a little more hassle free. I wish they would give you options for more legroom though. But given this 60 minute flight from Madrid to Tangier, I was able to keep my composure.