Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2263 reviews
4/10
3 star Skytrax Rating
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7/10

"Great value for money"

(Portugal)

Verified Review | Lisbon to Ponta Delgada with Ryanair. Standard flight, with nothing impressive and nothing too bad, just a 2-hour 15 minute flight experience in a Ryanair middle seat, that sounded to me like being packed as a bombonnière. Great landing despite the strong wind gusts. Arrival 8 minutes behind schedule, acceptable for a late evening flight. Anonymous cabin crew. Great value for money, only 15 euros with a reservation made 3 weeks in advance. No frills airline, but made a new journey possible.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLisbon to Ponta Delgada
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"what a refreshing change"

(United Kingdom)

Verified Review | Just flew from Birmingham to Malta on Ryanair FR3901, Best cabin crew, so friendly and seemingly loving the job they're doing! What a refreshing change. Flew back from the Caribbean last week on Virgin Atlantic Upper Class, today's crew could show them a thing or two!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Malta
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Will be flying them again"

(United Kingdom)

Unverified | Bournemouth to Malta return. Both outbound and inbound flights excellent. Cabin crew friendly and very efficient and cannot fault Ryanair. The Boeing 737 is a comfortable aircraft and if you select the exit row seats you have quite a bit of extra legroom to make the journey more comfortable. Will be flying them again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBournemouth to Malta
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"left us waiting around for ages"

(United Kingdom)

Verified Review | Knock to Liverpool. Ryanair is a joke when it comes to looking after its customers. Due to fog at Knock airport on the 27th January, they left us waiting around for ages before informing us as to what was happening with the cancellation of the Liverpool flight. They then told us we were to go on a coach to Dublin to catch the 8.50pm flight from there - that would be fine but it was 6pm in the evening so there was no way of catching that flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKnock to Liverpool
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"for price product is superb"

(Greece)

Verified Review | Athens to Berlin. Flight departed on time from Athens in an organized and orderly manner. About 90% full and very cramped. People taking loads of hand luggage, not really controlled, so hand luggage in the cabin is a big issue which makes boarding pretty chaotic at times. Arrived on time, disembarkation was quick. Very cheap flight - 16,66 EUR. For that price, the product is superb (as long as you follow the rules carefully and don't get trapped in their extra charges).
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to SXF
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff member had a positive vibe"

(Spain)

Verified Review | Barcelona to Dublin. I have used Ryanair many times in the last year. I'm very impressed at their changed in approach to customers. They are efficient and professional at all times. A big change from a few years ago. Every staff member had a positive vibe and were only to willing to ensure all was well with our trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBCN to DUB
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"cabin crew were distinctly average"

(United Kingdom)

Verified Review | Flew Ryanair from Faro to Edinburgh. Not as bad as the outbound experience but still left 40 minutes late in Faro as we missed our departure slot due to boarding the aircraft late. I later found out that it was the aircrafts first flight that day so don't really understand what could of caused the late boarding. If the first flight of the day for the aircraft was in the afternoon, cabin crew were distinctly average with odd deminers. Plane arrived in Edinburgh 20 minutes late, pilot and first officer were informative.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFAO to EDI
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"big thanks to the cabin staff"

(Ireland)

Verified Review | Dublin to Budapest. I fly with Ryanair very often, due to studying abroad. I find the airline is good value for money. I do find travelling longer distances can feel a little cramped, which yesterday was definitely the case - it was a very full flight and I felt claustrophobic at the window seat with my bag at my feet, coat on my lap, and two female passengers to my right. Usually I get over the claustrophobic feeling, but this time the heating on the plane was very over-powering and it got so warm I started to feel sick, dizzy and faint. The cabin staff and the head air hostess on duty were professional and had a rapid response to me which I am so grateful for. If it wasn't for them, I would have passed out or thrown up, or both. They removed people immediately from my row so I could lie down and elevate my legs. I was offered tea and sugar and a member of the cabin staff sat with me until the colour came back into my face and I felt normal again. A big thanks to all the cabin staff (FR1023 on 7th January) for being so efficient and kind. I really appreciated it. Happy New Year to you all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUB to BUD
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed by over 2 hours"

(United Kingdom)

Verified Review | Due to fly Ryanair from Tenerife to Stansted. Went through customs and flight was delayed by over 2 hours. Queued up for 45mins to speak to staff member at the gate as there was no information desk. Spoke to the staff member and got sent back out of customs to talk to one of their colleagues at the customer service desk and was told that the flight will be here before 9 but flight information screen says differently. The t&c says compensation is provided for food and beverages if the flight is delayed by more than 2 hours but the staff told me it was 3 hours and would not provide a voucher for food and beverages. Whats the point in having T&C if you make them up.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTFS to STN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"did not feel as well looked after"

(United Kingdom)

Verified Review | Edinburgh to Faro. Checked in online, so upon arrival at the airport proceeded straight to the gate to find that just under half the flight had also purchased priority boarding so that pretty much defeats the point of the perk! We were then made to queue outside for 20 minutes until the aircraft was ready - bearing in mind it's January and we're in Scotland, it was freezing. Once I boarded the aircraft one of the flight attendants commented on how cold my hands were which was bizarre as the only reason I was that cold was due to the airline that they were representing. The flight also almost ran out of food and they flight attendants couldn't of cared less, it felt like they just wanted to finish their shift and get home. We missed our departure slot at Edinburgh which was slightly frustrating as we were standing in the cold outside the aircraft for so long - but the informative Captain got us there only 5 minutes later than scheduled! It made me laugh however when they thanked us for choosing Ryanair because in actual fact, we did not have a choice for our dates of travel. Overall I just did not feel as well looked after as I continually do on their rivals easyJet.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to FAO
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no