Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2402 reviews
7/10
5 star Skytrax Rating
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9/10

"they didn't disappoint"

(United Kingdom)

Verified Review | Having previously flown this route on PIA, I was eager to try absolutely any other airline. Having said that, Qatar with its brilliant reputation and reasonable fares made the obvious choice this time around. They didn't disappoint. We flew out on the 777-300ER (when we booked it was supposed to be the 787 but was later changed to this), where the seats were comfortable (reasonable leg room for Economy class), food was to a high standard and the IFE had a huge selection of movies/TV shows to select from. The staff were courteous at all times as well. From Doha to Islamabad it was the A320 which despite being a smaller aircraft had the similar feel to the 777. The IFE was of the same quality, food (although only served once) too was of the similar high standard. All in all, a fantastic experience and more than likely to fly with them again.
AircraftBoeing 777-300ER, A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to ISB via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"staff as usual are top notch"

(Zimbabwe)

Verified Review | Johannesburg to Dubai via Doha. I have flown with Qatar Airways a couple of times before. The leg from Jo'burg was quite comfortable especially being a night flight. The menu was good and the inflight entertainment didn't disappoint either. The staff as usual are top notch. However, leg room is limited for almost all window seats on the 787 due to the IFE box under the seats, however, the seat pitch isn't too shabby for economy class.
AircraftBoeing 787-8 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJNB to DXB via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"great value and service"

(United States)

Verified Review | Atlanta to Kuwait via Doha with Qatar Airways. Great value and service. I managed to get the fare for about $3500 which was far cheaper than any of the other options I had leaving ATL and was impressed with the overall experience. There are a couple of very minor things that might have bothered me if I hadn't got such a good deal. The 2x2x2 configuration seems dated nowadays and the service although great was a little annoying as the attendant who serviced my seat kept trying to suggest things rather that waiting for me to make a decision, but really these are minor comments. Given its a 13 hour flight the I was suitably fed, watered and entertained to have keep me happy. Was there anything absolutely outstanding and noteworthy? No, but there also wasn't anything to significantly complain about. Despite my earlier comment about the configuration, the seats were way better than Delta's business one lay flat and although I gave a good review about AF's long haul BC this was better, even though I can't put my finger on why. I am however looking to my return to USA. The first class lounge at Doha is something to behold. More like a ultra discreet luxe hotel restaurant than a lounge and well worth spending a short time in. The short 45 minute flight to KWI was uneventful, but managed to get a meal in overall great service for a short flight. In summary, for the price it was exceptional.
AircraftBoeing 777-200 / A320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteATL to KWI via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"always impressed"

(Singapore)

Verified Review | Doha to Dubai with Qatar Airways. Love taking this 40 min flight for I'm always impressed how much quality you can squeeze into such a short period of time. This time we flew on an Al Maha branded A320-200 which I found out was a Qatar Airways owned brand. Brand spanking new. The business class seats were the regular US style domestic first class seats. But much nicer. And as always, a perfect breakfast was served.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDOH to DWC
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the seat - excellent"

(Singapore)

Verified Review | Copenhagen to Doha with Qatar Airways. This flight answered my query: A350 or Dreamliner? Definitely the Qatar Dreamliner. The seat - excellent. Onboard dining - excellent. Service - excellent. Of course it's the cabin feel that is the only thing that is different on the A350. Yet the Dreamliner to me has a nicer interior design, a more rounded aesthetic, nicer windows and a more spacious lavatory. The only thing I cannot totally get used to is the new Qatar IFE system which just feels cumbersome and to me is not intuitive.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCPH to DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"I have high expectations when flying Qatar"

(Singapore)

Verified Review | Was very excited to fly on the A350 from Doha to Frankfurt. My first time. Though when I got onboard there really wasn't much of a noticeable difference. I think the Dreamliner already took all the excitement out of this new jet! Spacious cabin. Quiet engines. Impressive entrance. The Dreamliner had first mover advantage. Granted, the engines were very quiet, even at takeoff. Although interior design wise, I found the overhead bins to be very low when open. I whacked my head a few times when getting stuff out. I love the seat on this plane. Very comfortable and private, since you face into the window. One of the best. I have high expectations when flying Qatar for I have had many amazing flights with them. This, unfortunately, was not one of them. The food was so-so (steak was very tough) and I found the IFE on this new A350 very cumbersome to use. I couldn't for the longest time get the touch screen to work. Perhaps it was a single incident. I hope so. I did like the gimmicky 3D map feature on the IFE. It worked similarly to Google maps. You could zoom in/out with your fingers, move the map around thus felt somewhat interactive. The front camera view captivated me for you could actually see the front landing gear during takeoff and landing, which is good at the actual moment of touchdown. I love big windows, however, the windows on this A350 annoyed me. In order to close the shades with the electronic button you had to reach way down between the wall and the panel of your seat. Was very difficult to reach. I was expecting a button on the control panel to close the windows, but alas none. Very badly designed seat/window for the wall paneling of the seat by your head is too high and covers the window buttons. Looking forward to my return flight on the Boeing 787 to see how the two compare.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to FRA
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was outstanding"

(Singapore)

Verified Review | Dubai to Doha. It's amazing what you can squeeze into a 40 min flight! Qatar Airways served me a full breakfast on this short flight from Dubai to Doha. Plus row 1 in the A330 is very comfortable, since the long haul biz seat is very spacious, and the service was outstanding.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDXB to DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"A350 business cabin spacious and airy"

(Panama)

Verified Review | I flew New York to Doha return on an A350 in Business Class in late October. The plane is quite new, and the business cabin is spacious and airy. There are no overhead bins over center seats, giving the 1-2-1 configured cabin a sense of spaciousness. The seats were truly excellent - spacious, with plenty of nooks and crannies to store things, and with an excellent entertainment system. All of the hardware was truly first rate, which made the less-than-stellar soft-product all the more disappointing. The drawback to the seat configuration is that people travelling together in the center are so far apart that it's hard to converse in a low tone of voice. The food was quite tasty and nicely presented. The cabin attendants did their jobs, and nothing more. The service was polite, perfunctory, and when they finished, they disappeared behind the galley curtains. So much so that some children who got bored started racing around the cabin bumping into seats, waking up their occupants, and then, when they tired of that, they started taking out the life vests and playing with them. It was literally hours before one of the cabin attendants stumbled upon half a dozen life vests strewn on the floor. If there had been an emergency, those vests would have been needed. The cabin attendant merely picked them up and took them with him behind the curtain. The wifi was terrible on both flights. Frequently out of signal, and when there was signal, the speed was atrocious. Barely enough to send and receive emails without attachments. The lavatories were not always maintained to good standard. Overall the experience was not bad, but t was just not particularly great.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJFK to MCT via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"good experience in the air"

(Papua New Guinea)

Verified Review | Singapore to Amman via Doha with Qatar Airways. It started off quite badly for me when they asked for credit card verification, then kept asking for more. In the air, service and comfort was quite good, and the economy class food was quite good. Three of my flights were on the A350 which is the best of the new aircraft, quite spacious in economy - lots of legroom but the width was a bit cramped, despite being wider than the 787. The Boeing 777 was 10-across and horrible, especially in the middle two seats. At least it was only two hours, but it shows that aircraft selection has a big impact on economy comfort. Apart from the 777, which was unfortunately packed, the other flights were quite empty, increasing the comfort levels and meaning that they offered quite reasonable upgrades on every one of my legs. I got it for the last flight and it was what you'd expect from business class. I also couldn't get the wifi to work on any flight. I think they should just give up on that.
AircraftA350 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to AMM via DOH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"service prompt and attentive"

(Qatar)

Verified Review | Stockholm to Doha with Qatar Airways. SAS ground staff (acting for Qatar) did a wonderful job dealing with my range of economy class issues. Seating changes and baggage weights all sorted out in a flash. The Dreamliner was scrambled full, barely one spare seat in all classes. The service was surprisingly prompt and attentive. I'm a fallen "ex" top tier member and they still made me feel welcome. Seating was very tight - I don't recall the streamlined leg room being so limited, All in all a tough gig for Qatar airways - crammed as it was I still felt welcome. Well done on a tough job.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteARN to DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes