✅ Trip Verified
| London to Colombo via Doha. Qatar Airways flies from London Heathrow Terminal 4. Check in was fast and efficient, we were offered last minute upgrades to business class for £590.00 for both of us on the DOH-CMB leg- we would have been happy to pay for it if it meant we get the extra tier points and miles (Me and my partner are both OW Sapphires but the check in agent said we won't get any of the extra benefits except for the flat beds). We politely asked for our bags to be tagged as fragile and she happily obliged and added a 'First Class' tag instead of 'Business' due to us being OW Sapphires. Requested for front row bulkhead seats and this was done with no hesitation. Overall, check in experience with Qatar Airways at LHR T4 was swift and efficient. As oneworld Sapphires, we get business class lounge and we were able to use the Skyteam Lounge which in all honesty is nothing to write about so we hang in there for an extra hour before the Malaysia Airlines Golden Lounge opened. We weren't allowed to use the Qatar Airways Premium Lounge as we were non business class revenue passengers. Boarding, again very timely and efficient. After boarding, we noticed that the carpet on our seats were very wet- we weren't sure if it was vomit, juice or whatever. We spoke to the Inflight Service Manager explaining we weren't happy with the situation and she did her best to find us alternative seats and went the extra mile by finding us exit rows. My partner was not happy sitting in the middle and preferred a window seat and asked if we could go back to our original seats or get upgraded to business class which to our surpise, there was one and was happy to give it to one of us but we both decided we wanted to sit together. After take off, the Inflight Services Manager came to our row with 6 blankets to put on the wet carpet and sprayed it with a fabric freshener and gave us 2 glasses of champagne each for the inconvenience! The flight leaving late in the evening, the cabin crew swung into action to serve dinner and drinks to maximise passenger rest times. Despite what others have said on here regarding QR's inflight meal, they are honestly nothing to write about but disappointing. Small portion, dry and bland. But having eaten in the lounges, it didn't matter to us. Cabin crew were fairly stingy with drinks as well, only giving one 150 ml can unless you ask for two. Unlike other airlines such as Qantas, Cathay Pacific and American Airlines, you get a 200 mls or 330 mls sized can opended for you and get given another can! The second meal service before landing in Doha was slightly better. The pancake was delicious. Qatar Airways' IFE selection was great, I watched one movie and the rest trying to get some rest and listening to the massive selection of music albums. IFE screen was responsive though showing its age. With the overall onboard service of Qatar Airways, I find that the onboard service to be inconsistent. Whilst the Inflight Services Manager went the extra mile to make sure our flight was a comfortable one and repeatedly apologised for the inconvenience due to the wet carpet, the younger and more juinor flight attendants were dismissive and inconsistent and the onboard meals and drink service is a bit of a hit and miss. Special small touches such as the amenity kit, comfy pillow and blanket made this flight comfortable.