Qatar Airways

I flew on a connection from JFK-FCO-DOH-LHE. The ticket was a combination of Alitalia and Qatar. Excellent flight from JFK with Alitalia very impressed with their new business class. Of course when I arrived in Rome it was the traditional European lounge which was decent for a 3 hour layover. I have been flying Qatar for the past 6 years now. As soon as the flight was announced for boarding I didn't pay attention at that time Qatar airways ground staff came and assisted me to the aircraft with a very friendly attitude. The moment I entered the cabin they knew who I was and escorted me to my seat. The cabin manager then came introduced herself to me and thanked me for being their loyal Qatar Airways member. Throughout the flight the cabin crew were very friendly. 7 hours journey great food great hospitality. Landed at Doha Airport again separate terminals for First and Bus class passengers was treated very well and acknowledged by everyone for my membership status. Took a shower in the lounge and 2 hours later boarded for LHE. Again great service till LHE and enjoyed every minute of my flight. Etihad and Emirates should learn from Qatar Airways. Looking forward to their new Airport soon.

I flew 4 long flights with Qatar Airways. Their staff are friendly and helpful. The seats are comfortable and have enough leg-room. The food was tasty and more than enough. The entertainment on board is some of the best. Even the help at the airport was great we never worried about getting to the right place. Qatar even booked a hotel room for us at a 5 star hotel at no extra cost as we had a long stop-over in Doha. This was really great as we could have a shower to freshen up and have a quick rest in a comfortable bed. I will recommend Qatar Airways to anyone.

LHR-DOH-BKK-DOH-LHR. On the first flight there was a family consisting of husband wife and children all in business but with a number of maids and a baby in economy. During the flight the maids were constantly coming into the business section and squeezing between the seats and using the toilets. When I asked the cabin manager whether it was Qatar Airways’ policy to allow economy passengers to walk around the business cabin he said it was not but this particular passenger was listed on the manifest as a ‘VVIP’ which meant they could do nothing about it. At one level it was an excellent experience – the quality of the food in both the lounges (LHR and DOH) and on the aircraft was remarkable and the cabin crew were consistently friendly responsive and effective. The Boeing 777 seats were comfortable and the IFE varied and stimulating. All of the aircraft were clean and although one of them was getting old there were no signs of wear. Qatar Airways wants to sell itself as the ‘World’s 5-star airline’ but it must ensure that it behaves like one and not allow its VIPs to let their staff enjoy the business cabin without actually paying for it.

CDG-DOH-NRT return. Y class. QR deserves its five stars. FAs were always smiling very helpful and some of them truly friendly. Extra drinks I ordered were never forgotten. Food was above average for Y class. IFE is excellent with dozens of films and lots of languages to choose from. But I was most of all impressed by the DOH-NRT flights on B777-200: the planes were brand new seats very comfortable with good legroom the cabin is small and stylish for Y IFE perfect food very tasty from NRT and the crew largely Japanese were fantastic as well as the ground staff at NRT. Without doubt the best Y flight I made in many years. On the downside A340 were ageing organisation of meals was often weird (too short or kept for too long) temperature in the cabin was curiously always badly managed (too hot or too cold) and most of all Doha's airport is awfully crowed and dull. New airport will be a major improvement.

Flew from Doha - Hong Kong via airbus A330. I will definitely try to avoid this aircraft of Qatar the aircraft was an old one based on the looks and the seat was really uncomfortable. I sat on the pillow and blanket just to make it feel better. The inflight entertainment isn't as entertaining as before.

Very good service providing the price. Staff are very helpful and very attentive to any request you put to them. Entertainment was good but kept disconnecting / freezing during the flight but was always fixed. On our connecting flight from Doha to DXB the rear toilets were not in use and the door kept slamming open during the flight. Overall I would use Qatar again considering the price.

HBE-DOH First Class Airbus 320. Usual high quality afforded to me. Food and beverages very good staff attentive. Flight out personal DVD but limited films Flight back Personal TV with usual high selection of movies. Unfortunately on this route as its not popular you tend to get older planes.

We travel LHR-JNB or LHR-CPT regularly usually on Emirates British Airways or South African but this was our first time on Qatar travelling LHR-JNB via Doha. Online check-in was fine and worked well at LHR and the Premium Lounge at Heathrow is good with good service and decent food. LHR-DOH leg was on new Dreamliner and all-in-all pretty good. DOH-JNB leg was on a quite new Boeing 777. Service on both legs was very attentive and the food and drinks not bad if uninspiring and not as good as Emirates or SAA on the same LHR-JNB trip. Wine selection wasn't wide but acceptable. Seats were fine if a little narrower on the B777 and didn't fold into a completely flat bed which is disappointing and again not as good as Emirates but we did manage to sleep reasonably well. IFE was pretty good on all legs. Standards and aircraft on the return trips were the same but both departures from Doha were delayed; by 50 minutes on the return leg and by 55 minutes on the outbound 50 of which were spent sitting the tarmac. Doha airport is a mess with a quite long "luxury" bus trip from the Arrivals and the Premium Transfer Terminal. The Qatar lounge in the Premium Terminal at Doha is good if rather large and impersonal and Qatar use the Shongolo Lounge at JNB which is pretty good although a little in need of decoration at the far end near the windows. All-in-all Qatar was reasonably good and the flights were 30% cheaper than Emirates BA and SAA but we probably won't be flying with them again.

We flew last month from SIN-DOH-YUL sectors. It was a very long flight. The check-in at Changi airport was really smooth and the check in staff were really quick and helpful. The inflight meals and service were exceptional. Qatar Airways proves again and again why its a 5-star airline mostly due to their customer service cabin service and exceptional professionalism. The kids really loved the IFE inflight service and the caring staff. The transit at DOH was pretty quick and the next flight to YUL was a long one again. The cabin staff and the inflight service made our long journey a very relaxing one and enjoyable one. Hats off to Qatar airways staff. I would definitely fly Qatar airways again in the future.

Hong Kong - Madrid via Doha. Three of the planes were far too hot the food was dire especially the breakfasts each flight was delayed and changing planes in Doha airport is horrendous with incredibly long bus journeys to the terminals and then a madly cramped terminal to deal with. The air hostesses were mixed with two flights being fine but one flight having a very angry hostess. I'm going back to Air China Etihad and Emirates for long haul to Europe.