Qatar Airways

✅ Trip Verified | We flew from Vienna to Muscat via Doha. The aircraft in the 1st leg was Airbus 320, an old aircraft, seats with hardly any space between the rows. The screen was slow with poor resolution. The inflight program was very limited. There were only 2 toilets for the economy cabin resulting in a long queue post-lunch. How can they use a small aircraft for an almost 5 hour 15 mins flight. A320 may be appropriate for a short flight but definitely not for this flight.

✅ Trip Verified | The flight from Bangkok to Doha was on the A380-800. The flight from Doha to Vienna was on an Airbus A320. Both flights were on time and the staff on both flights were very professional and friendly. The food options were above average, and there was a good choice of drink options. I did notice that the entertainment system seemed to have a lot less choice of content than when I last flew Qatar Airways, and the leg room felt a little tighter. Arriving to Doha around 11:00 pm meant a huge crowd waiting to get through security. Doha airport is OK. The flight back to Europe meant taking a bus to the plane and this was a bit of a pain. Both flights were completely full. At Bangkok, I asked at the check in counter whether it was a full flight and the guy behind the desk said that it was overbooked. I guess the remaining passengers got to fly on the next Qatar flight to Doha, which left just an hour and a half after my flight. T I will still fly Qatar Airways and I will still recommend them.

Not Verified | Pretty good service and food but rear-facing seats, and a need to take buses and climb boarding steps on the tarmac. Our stopover in Doha was in the middle of the night and the large impressive lounge is useless: uncomfortable seats to pass 3 hours waiting. They cannot have some lounge chairs to let us rest a little? The male shower room had a queue: why have a large "pond" feature but few shower facilities? The most unacceptable aspect was the need to take buses and climb boarding steps on the tarmac.

✅ Trip Verified | Flight hostesses didn't acknowledge or greet me as I walked to get seated. There are 2-3 hostesses standing by their assigned section who don't acknowledge or greet you, and if they do it's forced and fake. They give juice/water and if you return it when they come to collect it and you say "thank you" they didn't acknowledge.

✅ Trip Verified | Please note that this review is meant solely for the Qatar Airways ground staff. The scores given for seat comfort and cabin staff service are based on previous flights, for reasons given below. We had to cancel our trip due to a family emergency, while we were already in the departure lounge, literally an hour before boarding. We were absolutely distraught because of worry and needed guidance badly for what to do. After exiting the departure lounge and returning to the Qatar Airways check-in counter, one of the staff immediately came to our aid. We had noticed him earlier during check-in attending to passengers queuing for the counters and providing labels for our bags. Not only did he listen patiently to our situation, he also gave clear instructions on how to retrieve our checked-in luggage, as well as when and whom to call in order to manage our flight booking. His calm and sure directions, as well as assistance from other counter staff, helped us tremendously in dealing with the situation. Furthermore, the office that we called regarding our booking attended to our needs very professionally. She explained what we needed to do clearly and repeated patiently when asked to.

✅ Trip Verified | The First Class lounge in Doha is amazing and then we went on a VIP bus to the plane which actually took longer than the flight. The front cabin on the plane which they called First it wouldn’t qualify for even a C class in Europe. The take off and landing were immaculate, the pilot was amazing and food was ok. That is all I can say about a 55 minute flight.

Not Verified | I had read many negative reviews about this airline so was a little apprehensive. I’m very happy to report that our experience couldn’t have been better. From checking in to boarding it was all seamless. The cabin crew were absolutely lovely and so attentive to everyone. The seat was very comfortable and food was generally ok. We would’ve preferred a sweet option for breakfast but apart from that everything was perfect. Will definitely fly Qatar again!

✅ Trip Verified | Check in at AUH fast, Al Dhabi contract Lounge average in terms of offerings and service. Flight from Abu Dhabi to Doha uneventful with good service and decent snack. Oryx One Play entertainment system again not working throughout the flight. No contact gate in Doha with a long 20 min bus ride from a remote stand. Qatar Platinum Lounge South crowded, but fast service and good offerings. 2nd leg to BKK aircraft change from A380 to B773 without being informed. Random seat assigned. Luckily realized this some time before and changed to a decent seat. Boarding organized and from a contact gate. Flight service good, with average catering. WIFI not working.

✅ Trip Verified | July 2023. Family of 5 with 3 children, pre-booked extra leg room seats and so that we could be together. Our seats were reallocated to a group as we transited through Doha airport. We ended up with seats spread across the entire the aircraft, nowhere near each other. Our 13 year old who’s afraid of flying was sick with the stress caused, and to us as parents worried that if something happened there was no way we could have taken care of our 3 children. Total lack of interest, no customer care, no customer service, no attempt to improve the situation, then lies and fabrication of reasons when we complained at the gate, onboard and afterwards to their customer care team. First they claimed the aircraft had been changed, then that our seats were changed for operational reasons, and then best of all claiming we had missed our flight and had been put on a different plane. Because we complained, we never got a refund for the extra leg room seats.

✅ Trip Verified | Qatar Airways has good service on board and the seats are quite comfortable. The airport is also nice to explore. I flew twice now with Qatar but this time we had a delay already in Entebbe of 3 hours then lost the connection flight and had to wait 8 hours in Doha. I asked for a hotel room or a food voucher or anything. We were forced to wait around and sleep in lounge chairs. This was not acceptable and for a waiting time, lost hotel and lost day in Vienna I expected at least an apology.