Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1691 reviews
7/10
5 star Skytrax Rating
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8/10

"won't hesitate to fly with them in the future"

(Finland)

Trip Verified | Helsinki to Mumbai via Doha. Had a return flight departing 08th April 2020 but the flights got cancelled due to the lockdown in India, and submitted a claim on the QR web pages immediately after learning the news. Global pandemics throw everyone into chaos - including us having been shifted to remote work overnight - and getting an update from anyone at Qatar Airways was very challenging: to follow-up called 50+ times to their Doha and Helsinki numbers without success during March-April-May 2020 at different times of the day, the longest wait being 1½ hours. No emails, no updates but the mere word "Open" on their web page. Phone calls and follow-up forms were submitted to no avail. I finally filed a complaint with my bank and disputed the charge with my credit card the first week of June 2020. QR sent an e-mail with travel vouchers (+ 10% extra of the original value) with apologies 08th June 2020 and we'll be happy to book again. We fully understand this pandemic having been an overwhelming challenge to QR, wish somebody had picked up the phone when trying to reach them week after week for over two months since late March. They have been a real delight in the air on a number of occasions over the years and we won't hesitate to fly with them in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHelsinki to Mumbai via Doha
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline experience"

(United States)

Not Verified | Melbourne to Miami via Doha. It was the best airline experience I have had and if possible will try to fly it exclusively. The service and attention to detail was superb and all care was taken to keep passengers as content as possible.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Miami via Doha
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"5 Stars in every aspect"

(Germany)

Trip Verified | Thank you so much for taking us home today. After month being stuck due to Covid19 in a foreign country and having very bad experiences with 2 other airlines (one from Germany and one from Iceland) selling tickets for flights they never really planned to fly just to get fresh money in,we had this great experience with QatarAirways. A Reliable service, free date change of our tickets, outstanding service over the phone, on the app and in person, everybody so helpful, professional safety measures... Full 5 Stars in every aspect. You definitely made 2 new customers.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWashington to Frankfurt via Doha
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"no longer classed as minors"

(Australia)

Trip Verified | Booked my daughter a return from UK to Perth and was informed post booking that from 15 1/2 they are no longer classed as minors so she'd have to find her own way through the airport. I wasn't comfortable with that especially during covid so booked and paid for a rather expensive accompanied and assist while transiting through. They took her to a lounge and left her there and someone else came later to assist her to flight, no real issues. I realised while checking in on the way back to the UK that the accompanied on the ticket didn't include the return leg which I asked for and assumed with the price paid was completed. We checked at the desk and said he'd sorted it out and all was arranged. She landed in Qatar and was told by the staff on the plane to speak to the staff as she got off which she did. They proceeded to tell her nothing was arranged and to find her own way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Manchester via Doha
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"They have best customer service"

(United States)

Trip Verified | We were flying round trip to KTM. We got stuck there due to Covid but they refunded 100% of our money for the one way. That was very nice of them. We love to fly with Qatar Airways. Flown many times and will be flying again. They have best customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Dallas via Doha
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"engaging and hospitable as ever"

(United States)

Trip Verified | I was hesitant about taking the long way home from the USA to Australia when there were more direct routings however choosing Qatar Airways was absolutely the right decision. While the plane was near empty and the cabin crew wore full PPE, they were really the only indications that we're in the midst of a global pandemic. Food and drink offering were top notch and the QSuite is possibly the best business class product available. The cabin crew were as engaging and hospitable as ever despite the limitations of working in full PPE - they really wanted to ensure we were comfortable and enjoying the flight. Hamad International Airport was empty as was the Al Mourjan Business Lounge so our seven hour transit was a breeze. I admire Qatar Airways for at least attempting to provide a normal level of business class service during these difficult times when almost every other airline has significantly cut their service.
AircraftA350-1000
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChicago to Sydney via Doha
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"told I could claim a refund"

(United Kingdom)

Trip Verified | London to Auckland via Doha on 31st May. My flight was cancelled and no alternative flight was offered. I was told I could claim a refund, but I have still not received it. Have been told it could take up to 3 months for a refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Auckland via Doha
Date FlownSeptember 2019
Value For Money 12345
no
10/10

"I cannot thank Qatar airways enough"

(France)

Trip Verified | Melbourne to Paris via Doha. I'm writing this review on my mother's behalf. Flying during Corona is scary and it was difficult for my 60 years old mother because she got food poisoning from food she ate at Melbourne airport. A few hours into her flight to Doha, she started throwing up and had no control over her bowel movements. At one point she fainted. The cabin crew were fantastic especially the one female crew who took care of her "like her own mother". My mother's clothes were spoiled and they helped her change and clean, and every 10 minutes that kind female cabin crew visited her and made sure she was comfortable. I cannot thank Qatar airways enough to train your crew well. Shout out to that amazing, wonderful kind woman and to the whole crew for not making my mother feel unwanted and uneasy. Thank you! You've got yourself a lifelong passenger here! Thank you for treating your passengers with compassion and dignity regardless of the class they're flying. My mother regretted not asking that wonderful cabin crew's name. Thank you!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Paris via Doha
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew members are so nice"

(Canada)

Trip Verified | Amritsar to Vancouver via Doha. Best airline service. All the crew members are so nice. But Amritsar check in counter service is very poor. First they gave us business class boarding pass at the very end at boarding time they have changed our boarding pass in to Economy, and I asked them why you are giving us separate seats? It was a long flight and I have to go and check my husband every hour.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmritsar to Vancouver via Doha
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"making our trip so good"

(Italy)

Trip Verified | Milan to Male via Doha in February 2020. Qatar Airways is the most beautiful airways in the world. Airbus A350 is a great aircraft, so silent and comfortable. Cabin staff are very gentle, food is top quality. Thank you Qatar Airways for making our trip so good.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Male via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results