✅ Trip Verified
| Washington to Doha. I had an award ticket and wanted to change the date on my return. I have modified my ticket in the past during previous holidays and it was a relatively easy process usually completed with a single phone call to Qatar Airways customer service. I called Qatar Airways and the representative informed me that I should contact the Privilege Club department, as Qatar Airways does not deal with award tickets. I called the Privilege Club department which informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change? My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received three business days later, was a generic one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless. Having to wait 3 business days to get a response is unreasonable, especially when the responses are not helpful. My case was an urgent one and could not wait a week, let alone three business days. attempted to contact someone from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call on Sunday and was informed that the office was closed. What is the point of being a privilege club member if the customer helpline is not open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.