Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1343 reviews
8/10
5 star Skytrax Rating
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10/10

"the best business class offering around"

(Australia)

Trip Verified | The website only permits one trip, but I wish to provide feedback for both inbound as well as outbound. The outbound was great, as I have come to expect with QR (who I have been flying with long haul premium for about 4 years). Nothing to be faulted. The 787 was a great business class, enhanced by the quality of the product and service. On the other hand, the 777 from Doha to JFK took the business class experience to a totally new level. The QSuites product, in my mind, is the best business class offering around, which compares favourably with the FC offering of some major airlines. Not to mention the numerous onboard staff and their fantastic service - in particular a young gent who led the onboard team from Doha to Jakarta on the return leg was outstanding! This is not to ignore the contributions of the other young gents and ladies who made both my trips a totally memorable experience. To summarise, QR business class was an outstanding product, mainly thanks to the commitment of their people. QR QSuites takes this to a totally new level! To get the perfect product, QR should either provide free internet for their premium customers (and reduce the pricepoint for the economy) or be more generous with the allowances, and reduce internet access prices. I suspect that this will happen soon anyway.
AircraftBoeing 787-9 and Boeing 777 ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteJakarta to New York via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Dallas baggage size was a big deal"

(Nepal)

Trip Verified | Dallas to Kathmandu via Doha. I am satisfied with the flight experience. Ground service experience was very bad at Dallas baggage size was a big deal. The staff was not bothering to put an extra effort to put my luggage in the size measuring container once the wheels of luggage obstructed the baggage to fit in - I managed the wheels after that the luggage fits in and she gives a smile and says you dont have to pay for this now.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDallas to Kathmandu via Doha
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"changed business class experience"

(United States)

Trip Verified | Doha to New York JFK. Excellent flight on a refurbished aircraft that has completely changed the business class travel experience on this route by creating a sense of big space while providing much needed privacy. On previous travel on this morning flight from Doha to JFK, the plane had a 2-2-2 open layout -- affording no privacy at all while being crowded, having to jump over a passenger if you were not on the aisle seat. Now, the new Q-Suite layout has changed all that. The configuration is 1-2-1, some seats face the back of the plane. There is a "door" that seals off your little cubicle equipped with all you need - plug and charge points, large pull out desk table to eat and work on, counters to keep your possessions, a hook to hang your coat, a cupboard for your footwear, reading lights, duvets, pillows, a large TV screen with numerous entertainment choices, and a seat that adjusts in many ways including lie flat. I was able to sleep several hours in absolute privacy in a window seat, 3A. The flight attendants are drawn from many countries of the world and they speak English well. There was a very large menu of food and drinks - cards listing them provided. Qatar provides meals and drinks on request throughout the flight. I am not partial to this form of service. One has to either call the flight attendant or go to the alley to place one's order -- they are delivered to your seat. Overall, the quality of the food is so-so but you are bound to find something that you fancy. Too much effort goes into laying the table cloth and the folded napkin across the waist and setting the place and cleaning it, time and again. Qatar is having an outsize impact on the environment by being so extravagant with their on-demand food and drink service. The flight was smooth and arrived on time. Choice of hot and cold towels were offered at take off and landing. Amenities kit was a hard shell bag, pink in color. Arrival was at Terminal 8 at JFK which is very good compared to the other terminals - in terms of space, facilities, and quickness of official services. I arrived alert and rested.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteDoha to New York JFK
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent flying experience"

(United States)

Trip Verified | Kolkata to Doha. Smooth and comfortable late, late night flight in a window seat with very attentive service. The flight leaves Calcutta at 3:15 in the morning. Boarding was a bit tentative as passengers had been let into the aero bridge but the aircraft was not yet ready to board. Was welcomed on board, shown to seat, and coat taken to be hung in the closet. The spacious cabin was clean and designed in a 1-2-1 layout. Hot towels, welcome drinks, menu card, and an amenities package provided. Nicely groomed flight attendant from Chile was engagingly talkative! A large entertainment system was on offer including films from all over the world. Lie flat seat provided good sleep on this less than five hour flight and on waking up saw a beautiful sight of dawn breaking behind in the East. Breakfast had been selected in advance - an Indian vegetarian dish. It was served at the time requested. It was the only negative aspect of the flight - the food looked ugly, it was overly salted, and the ingredients could not be identified - virtually inedible. On arrival, the front door opened to a dedicated air bridge for biz cabin passengers to disembark. Departure and arrival on schedule. A very high quality product save for the meal. An excellent flying experience!
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKolkata to Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the service is excellent"

(Qatar)

Trip Verified | Doha to Hong Kong. Early morning departure the route has the new QSuite product. Entertainment system has a wide film choice but the TV selection is poor, the food choice was also poor but the service is excellent. My ticket was bought as CX on their code share operation so the price was competitive.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDoha to Hong Kong
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"terribly uncomfortable"

(Sweden)

Trip Verified | Zanzibar to Doha. Late afternoon departure from Zanzibar. The aircraft was an Airbus 320 with old-style Business class seats. I had a window seat in row 2 of 3. The flight was just over 6 hours long and I felt terribly uncomfortable for the whole duration of the flight. When the seats in front of me were fully reclined it gave a claustrophobic feeling and it was very difficult to get up from the seat. It would have been okay for 2 hours but not for 6. The service was a little confused with two FA’s for a full Biz class cabin (12 pax). iPads delivered for entertainment but very limited selection.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteZanzibar to Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"went so above and beyond"

(Philippines)

Trip Verified | Clark to Boston via Doha, the flight from Clark to Doha was lovely. Unfortunately, there were some problems at the gate for the flight to Boston in the Doha airport, such as a seat reassignment due to a supposed change in aircraft (which does not seem to have occurred after all), boarding which was delayed by about 40 minutes (which led to a departure which was 40 minutes late, too), and a staff member in charge of boarding who appears to have been angry at some passengers for not showing up only when their zone was called, despite her not audibly calling anyone up for boarding after the initial invitation for business class and special assistance passengers! The cabin crew for this particular flight were outstanding and made up for the issues with the ground staff! This particular flight featured quite possibly the worst turbulence I have ever endured in my life--and I once flew through a typhoon. The flight attendants managed to serve us meals during one of the bumpiest parts of the flight and did not drop or spill anything. They continued to smile and politely ask passengers if they needed anything else. One even offered me a special meal which another passenger had not shown up for! I am a big fan of Qatar Airways--so much so that I endure 8 hour long layovers in Doha every time I fly with them, just because the experience is wonderful every time. The food is delicious, creative, and plentiful. It's also often the cheapest ticket! This time for example, my round trip ticket was for less than $900! But this time in particular, I felt that they went so above and beyond.
AircraftBoeing 787 / A350-900
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteClark to Boston via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Everything went as expected"

(Finland)

Trip Verified | Sydney to Helsinki via Doha. Everything went as expected with Qatar but where has the boarding music gone? In my opinion, quality and amount of food has gone down. What is the point in amenity kits apart from the ear plugs and eye shades, does anyone use the socks and how many people brush their teeth on flights? Being a privilege club member I have nearly always taken advantage of the email offers to upgrade 1 or both legs of a flight for a very reasonable price. On this flight I thankfully read the offer through and noticed lounge access is not included and I dont see the value anymore in upgrading. 2nd leg of Doha-Helsinki was less than 1/3 full and business was completely empty and soon they will be upgrading the aircraft to A330 from Boeing 787 from Helsinki.
AircraftA380 / Boeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Helsinki via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"lounge had very little food"

(Thailand)

Trip Verified | Brussels to Bangkok via Doha in June 2018. Flight from Brussels was delayed for an hour so I arrived Doha Airport at 1.35AM and missed the connecting flight departed at 1.40AM to Bangkok. I rechecked the flight schedule and thought it was possible for me to catch the other flight to Bangkok at 2.25AM; however, the ground staff told me to fly to Bangkok at 8AM because no foods were loaded for me. At 3AM, the other ground staff allowed me to sit at the lounge which had very little food. I spent more than 6 hrs at Doha airport without a proper meal.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBrussels to Bangkok via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I would fly them again"

(Netherlands)

Trip Verified | Amsterdam to Bangkok via Doha. Flights were on time and seating, meals and the service were good. I usually book cheaper options and disregard Qatar Airways but to be honest I would fly them again.
AircraftBoeing 777-300
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Bangkok via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results