Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2415 reviews
7/10
5 star Skytrax Rating
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8/10

"Very good service onboard"

(Australia)

Trip Verified | Flew out on 10 Apr 2024 from Melbourne, via Doha and Dublin for 2 stopovers. Very satisfied with the services from MEL-DOH and DOH-DUB trips. Very good service onboard with the meals and IFE, no major delays with the flight times and the cost of the ticket. Only small gripe was boarding for the DOH-DUB leg, in Hamad airport, as there was a bit of waiting and we had to take a bus to the other side of the runway to board the plane. No problems with luggage, or the transit stopovers. Highly recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Dublin via Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the service was impeccable"

(Australia)

Trip Verified | I traveled from London Heathrow on 21st April at 15.05, the service was impeccable both ground staff and flight staff, also on onward flight from Doha to Perth I can’t praise the staff enough especially Patricia she was ground staff at Doha I hope I got her name right. I have my right hand/arm in a sling and got so much help so I thank all the staff from checking in at Heathrow to my final destination Perth. Thank you Philomena.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Perth via Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"did not include lounge access"

(Australia)

Trip Verified |   I purchased discounted business class tickets knowing that it did not include lounge access. I am a gold member of Virgin Australia and based on their website had access to partner lounges. I was refused entry to partner lounges in Hong Kong and was let into the lounge in Istanbul but was told that my status does not allow it, but being in business class does. The transit through Doha was the worst I have experienced. Arriving at a bus gate and transiting to a flight at another bus gate took 1.5 hrs . Horrible experience. Only two flights had service that met my expectations. The product was also quite inconsistent 2 aircraft were great and 2 were old and not so great. In regards to the discount business ticket, Virgin Australia confirmed I did have access to partner lounges and Qatar ground staff confirmed I only had access to the gold lounge in Doha and not third party lounges.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"old business class seats"

(Qatar)

Trip Verified |   An older plane with old business class seats. The service was ok but the Malay Curry had rice not fit to eat. The plane had it’s paint on the inside peeling off badly upkept in a very bad condition
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteJohannesburg to Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

“vegan meal option impressed me”

(Cyprus)

Trip Verified | We flew from Larnaca, Cyprus to Colombo, Sri Lanka via Doha and I was not entirely impressed by Qatar Airways. The checkin (web checkin) was efficient. The plane, especially the A320, felt dated and in need of a good cleaning. The seats are on the small side and somehow really hard and uncomfortable. I ordered a vegan meal option and this was the only thing that really impressed me. The cabin crew was friendly generally and efficient. Slightly better was the legs on the B787, however, for it being one of the newest planes, they also seemed beaten up already. The trim of the inside plastic was not secure at some spots, my screen (I was at an emergency row) had one corner bashed in and in Doha we were assigned to a bus gate with the usual 20 minute trip to the terminal building. Again, the seats were small and felt like an old bus seat rather than an aircraft seat. I wouldn't avoid the airline in the future but I would look if there are any alternative options before booking with it again.
AircraftA320, Boeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLarnaca to Colombo via Doha
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“service was fantastic”

(Qatar)

Trip Verified | Our original booking which was with a stopover in JNB was cancelled and just our group of 7 passengers were put on a flight that was originally going to Maputo which was diverted to Durban to drop us off and then continue to it’s original destination, only Qatar Airways would go to these lengths! I must thank them! As for the service, it was fantastic, much better than I expected and WIFI was operational. Arrival in Durban was smooth, the asparagus soup was great. All in all the airline is keeping it’s great standards if not improving them.
AircraftBoeing 788
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Durban
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"did not entitle me to lounge access"

(Australia)

Trip Verified | I was contacted in the afternoon of my outbound flight and told they had overbooked business class, and I was invited to change. I explained that I couldn't and was told that was fine. I turned up at Sydney airport that evening and was told I didn't have a seat and couldn't fly. I was offered an upgrade if I agreed to fly a day later. I had no choice but to accept. At this point, the offer was downgraded to only one of the flights to the UK being upgraded and I was forced to sign a disclaimer waiving any right to further recourse. When I finally boarded my first class leg the following day, there was no power on the aircraft so I was left with a dead and unchargeable device after 2 hours. They tried to charge it in the flight deck for 5.5 hours and it returned with 25% charge. The wifi I paid for didn't work and the in-flight entertainment was an out of date selection and the console only worked intermittently. On my return to Sydney, I returned via Gatwick and was forced to open my suitcases and abandon some of my luggage and they explained that this was because no case could be over 32kilos. I headed to find the lounge and eventually found their shared lounge and was told that my ticket did not entitle me to access. When I was finally aboard and the flight manager invited me to share feedback, I politely explained that I'd had a less than ideal experience with Qatar so far and a challenging morning. She smiled and assured me that the lounges in Doha were lovely. This proved to be academic advice as I was declined access there too. At this point, exhausted and less than half way through a 28 hour journey, I asked to speak to the Qatar Airlines Supervisor. This man waived a piece of laminated paper at me and explained, as if this were common knowledge, that Qatar offered 4 types of business class ticket and that I had purchased a 'business class lite' ticket. Furthermore, if I'd read the small print on their website I would see that it did not entitle me to lounge access.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGatwick to Sydney via Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

“Flight attendants are polite”

(Taiwan)

Not Verified | The cabin is clean. Flight attendants are polite. Seats are comfortable and can be reclined easily. The food is delicious and fresh. Flights departed on time.
AircraftA350-900 and Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Athens via Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"long wait for buses"

(Kuwait)

Trip Verified | I'm a loyal Qatar Airways customer and absolutely love their service, especially the fantastic flight attendants. The only downside is the long wait for buses at Doha Airport during connecting flights. It would be great if they could find a solution to streamline this process and save passengers time and discomfort.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Kuwait via Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Overall a good flight"

(Germany)

Trip Verified | Checkin fast and friendly, security and automated passport check done within 10 minutes. Frankfurt lounge basic and nothing to shout about. Boarding well organized and departure on time. Before departure my favorite rose champagne served, which was out of stock after take off, the same happened a week earlier on my flight from Doha to Frankfurt. Food was ok, service very good. Qsuite provides a lot of privacy, but seat too narrow for a decent sleep. Arrival in Doha 15 minutes ahead of time at a proper contact gate. Overall a good flight; except for some catering shortcomings.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Doha
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes