Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2108 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

"efficient and kindest inflight staff"

(United Kingdom)

Trip Verified | Excellent flight, very happy with the service we received right check in till disembarkation including the transit transportation in Doha. We had the shortest transit of 20 minutes. Special mention and thanks to Mr Tushar, Steward on QR028. He is the most efficient and kindest inflight staff we have ever met
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Hyderabad via Doha
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"ensuring I had a wonderful flight"

(United Kingdom)

Trip Verified | Wonderful flight staff, so helpful and caring, looked after all my need during the flight to Doha and Bangkok from Edinburgh, very clean and comfortable plane. Food amazing, high quality service, excellent entertainment on board and spoiled for choice. Lounge areas at all stops again excellent, staff amazing, food menu very high standard. Qatar Airways basically organise everything I could need and ensuring I had a wonderful flight.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteEdinburgh to Bangkok via Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Enjoyed flying with Qatar Airways"

(Netherlands)

Trip Verified | Enjoyed flying with Qatar Airways. Most of the time the staff was excellent. Special mention for Miguel, he took care of us on QR274 on 22 October. This guy goes above and beyond. If you're lucky to have him taking care of your row, you're guaranteed a good flight. Also, Hyeon Jin on QR 273 on 28 October was very very hospitable. So much potential in this girl. Seats on the QSuite were very comfortable. Staff are lovely. All in all, a pretty good way to get from point A to point B. I do have 2 small issues with Qatar Airways, they seem to have a tendency for last minute equipment change (meaning you might have booked a QSuite flight only to be told later you're getting an older aircraft). But this could be deal breaker for us, they seem to have an inclination to 'take you out' of your chosen seat and place you in a less desirable seat (at least less desirable for you). This even happened after the boarding pass was issued. This has happened to us twice in 3 months, really hope it doesn't happen again.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAmsterdam to Dubai via Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very pleasant flying experience"

(United States)

Trip Verified | Dallas Ft Worth to Colombo return via Doha Another very pleasant flying experience with my favorite airline. Basic economy ticket. Great cabin crew, food was great well presented and most importantly something you can eat. Cabin crew attention to safety was fantastic. Rest rooms were well maintained. When I visited the galley to get a drink it was well maintained.
AircraftA350-100 / A330 / Boeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Colombo via Doha
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"used such an old aircraft!

(United States)

Trip Verified | There was an aircraft change and they separated three in our family into three different sections. The seating was a 2-2-2 configuration instead of a 1-2-1. The USB ports were out of order and The TVs in the middle from rows 5 to 7 did not work. My seat adjustment keys were worn out and erratic and the TV screen was non-touch screens or did not work. I do not know why they used such an old aircraft with many controls not working for a day flight of 13 hours. The lounge in Doha was exceptional both during outward and inward journeys. The staff was extremely helpful and friendly. They have shown excellent professionalism. One silver lining is the crew aboard the aircraft was par excellence. They did a fantastic job as usual.
AircraftBoeing 777-300 ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Philadelphia
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"attend to every need"

(United Kingdom)

Trip Verified | Superb airline with superb air hostesses, Can’t do enough and attend to every need, with quality service. On board meals and entertainment were great also. Just need to sort security times at Doha
AircraftA380 / A350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Edinburgh via Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"my food was horrible"

(Canada)

Trip Verified | Staff could not board me on at Montreal due to an issue with my passport and it took forever to clear that. Boeing 777 was not in great shape and was quite old. Washrooms were not in order from the get go and my food was horrible and was not sufficient. The infotainment system on this 777 was not great. The only positive thing was the Customer Service, which was pretty good and also the Doha airport is really nice. I am heading back to Vancouver soon and lets see how that flight goes.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"people were left alone"

(Malaysia)

Trip Verified | On 26 OCT flight Kuala Lumpur to Doha in codeshare and operated by Malaysia Airlines was delayed 1,5 hrs due to technical problems. Today's experience at Doha is the complete absence of professionalism. There should be people waiting for the passengers at the arrival gate, separating the ones with short or missed connection in groups divided by final destination and guiding them to the proper channel to rebook their flight. In today’s experience people were left alone in desperate search of the (now closed) connection gate and they were finally reaching the transfer desk. Here I spent Hours waiting in line in front of the eyes of staff who were bouncing people from 1 operator to the other, never taking any action. The decisions on who to serve and attend were based on who is angrier and shouting the loudest. Some people have been rebooked on the next day flight when there was another one after only 6 hours. At their further inquiring why they couldn’t board on the earlier flight they have been answered with a sorry and invited to line up again to get a 3rd boarding pass printed.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Milan via Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"worse seat than the non exit row"

(Italy)

Trip Verified | The food they provide for a long haul flight is insufficient and the quality of my food was appalling. The scrambled egg was a solid chewy rock with no flavour. The second meal was a cold sausage roll stuffed with chicken which was not appetising. Wifi on outbound didn’t work at all. The super fast Wi-Fi which I paid for in the return did not work for more then half the journey. I paid £150 for exit row seats I got a worse seat than the non exit row. Nowhere to put your belongings, you have to hold the blanket and pillow on your lap for take off and landing. Seat 23a has the door blocking your legroom so you need to sit at an angle to get any leg room. Our outbound flight was an hour delayed and we weren’t communicated with much. There were very few toilets available and there was a queue which was in our exit row legroom.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to London
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I got upgraded to Business"

(Pakistan)

Trip Verified | No words to appreciate e-Customer support, cabin comfort, meals served, cabin crew positive attitude. Latest aircraft and On-time performance. I got upgraded to Business from Doha without any request which was a surprise for me so I remain happy and grateful to Qatar.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Doha
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes