Qatar Airways

✅ Trip Verified | Thank you for the wonderful inflight experience we had during our flight from Zagreb to Dubai via Doha. This holiday I got to experience 3 popular middle Eastern Airways Etihad & Emirates includes. I must confess the openness and welcome my wife & I felt at Qatar Airways is unparallel to any other. Middle of the night when I went to use the washroom inflight crew with a long smile, simply asked if I need anything, probably some midnight snack or drink, Own me Over that was unexpected. I never saw them without a smile on their face during the entire flight of 6 hours. Specially I want to narrate this incident. I had some liquid items which I bought from Zagreb Airport, a Duty-free store. At Doha transit security when I explained the situation with proper receipts/bills, they were kind enough to call Qatar Airways staff who arranged special packaging and did all the security procedures to get that in the check-in baggage. All that they managed to do, when my flight had only 15/20 mins left for boarding. We could be nothing more than, offering our gratitude and thank you for going above and beyond.

✅ Trip Verified | The flight from BNE to DOH in November 2022 was very pleasant in QSuite and with an amazing staff and great food. I was very happy. The flight from DOH to ZRH on the other hand was on a very old plane and staff didn't seem motivated. My Virgin Australia flight from MEL to BNE got cancelled and Qatar did give me the choice to go without that leg or cancel the entire flight. I had to organise the rebooking myself and they kept sending me e-mails about cancelled flights which every time I had to investigate to find out that there were no cancellations. The Customer service of Qatar ignored my complaint and did not respond.

✅ Trip Verified | The perks of flying First with QR is the lounges and onboard tranquility. The rest is nothing special. Even using my miles I would refrain to use them on 1st unless I had to forego them. Their excellent business class makes 1st class almost superfluous. The product is conservative, amazing space, and care level as the pax desires. QR markets their 1st class as a “relish the myriad of exclusive offerings”. Business class is similar (better?) and provides better value for the money. A single spoon of Pearl caviar doesn’t make it. The original can was displayed upon request. Sparkling wines in First are expensive, branded Rare and Alexandra (both ex. 2006), but Business has 2 fine champagnes, which are cheaper and good. The interior of cabin is dull, conservative, with brownish un-inspirational colors. Access to Bar is fine but not only a 1st Class privilege. Tried to preselect food for weeks before flying but it does not work from my departing cities. Could not access a menu in advance. Lounges, food, space, and service is better than business class. Welcome champagnes on board; given kit and a quality pyjamas. Champagnes served are truly expensive in contrast to the meagre, cheap, industrial sub-quality beers they could offer. Leffe was the least poor. On QR, I have never been able to get an IPA or porter beer. Food not much better than business class, a spoon of Pearl caviar and a deshelled, dry lobster hand does not make the justification nor significant difference. Had hoped for some outstanding food, but it was close to ordinary. IFE fine big screen. Ground and Luggage: QR has ground handling problems. They refused to relabel my bags to final destination. Staff disregarded QR’s partnership with Rwandair, resulting me to lose my luggage transfer to final destination. Neither QR in Doha nor in BKK were willing to fix it. However, Rwandair fixed it eventually and opted to board me but leaving my bags 2 days behind in Doha before next flight to Kigali. Had to accept. Partnerships with Rwandair has problems of non-aligned systems, separate bookings, BPs not issued reversely, luggage transfer failures, no full lounge access reciprocality. BOOKING Very hard to come around vacant award seats in F, so I had to plan an entire journey around a leg found (BKK-DOH) to accommodate it. Award booking with QR took weeks to book, coordinate, manage, and process. Exacerbated by the fact that my QR booking had to fit into another QR award booking with a partner airline (Rwandair).

✅ Trip Verified | The best airline in the world, I appreciate the services, good food and the staff were helpful. I now suggest everyone to travel through Qatar Airways.

✅ Trip Verified | It was a very long flight from Sydney to Doha, cabin crew were very attentive and professional. As the flight was only during the night and everyone was trying to get as much sleep as possible, I was very disappointed that water has to be requested. Usually there is some water available in the galley without any asking but this was not the case. And also the movies available had nothing controversial on the list.

✅ Trip Verified | My daughter left her trumpet on the plane. We contacted Qatar Airways in December and they replied after three weeks in January saying that they had the instrument and would return it. Since then, despite the fact that we have sent many emails requesting information / updates ... we have heard nothing. In terms of customer service they have been terrible. The Qatar Airways flight flight was ok, nothing special.

✅ Trip Verified | I booked Gatwick to Cape Town via Doha return. I was told that the first sector was a code share from LGW to Doha and would be operated by British Airways I reluctantly accepted this. I got told that on the return journey the Doha to LHR this sector was also going to operated by BA. At this point I told Flight Centre I wanted to cancel all the flights and get a full refund. My travel agent then came back with an offer to change the flight back to a Qatar Airways flight from Doha and to Gatwick which I accepted. We flew on LGW to Doha which was as expected a very average Club experience on an old style BA plane. Doha airport was a nightmare, badly signposted, heaving with people, Wi Fi was rubbish a very poor experience. Doha to Cape Town in the Q suite is a very nice way to fly. Better than BA first class in many ways. It lived up to expectations and was good news. The day before our return to the UK, received an email from Qatar saying another change of plane and no Q Suite. Could not delay flying back due to commitments. The seat was hard, lumpy and uncomfortable and did not properly go into flat bed position. The staff on board were hugely apologetic but there was nothing they could do. A pretty poor flight to Doha, where we then found the main business class lounge closed and everyone packed into another lounge. The flight to Gatwick not a Q Suite but it was a reasonably modern plane with good service. I wrote to Qatar Airways saying I had not received what I had booked and paid for and got a very polite letter back saying they were not prepared to give me any compensation whatsoever.

✅ Trip Verified | Our tickets from JFK to MLE were changed from Jan 31 to Feb 1, 2023. Luckily, I found out before the flight date. On the day of the flight, the flight was delayed for more than 3 hours, and we missed the connection from DOH to MLE. Qatar Airways said they are not responsible for the compensation. Extremely disappointing. We flew 4 times with the airline, the flights were all smooth.

✅ Trip Verified | I bought a round trip business class Lite ticket under the expectation that it would be Q-Suite. I selected my seats in Qatar Airways seat app, which showed the Q-Suite layout. At ATL check-in I was told that there was an operational issue and the aircraft had changed with an old business class seat. This happened on my return from DOH to ATL leg. As for DOH to BLR and BLR to DOH, we did get a Q-Suite and it was as expected.

✅ Trip Verified | Wow what an incredible experience with Qatar. I was lucky enough to experience the Q- Suites and I wasn't disappointed. From the moment I checked in I was made to feel special which made my trip even more memorable. I will most definitely use Qatar Airways again and thoroughly recommend their services. Thank you Qatar.