Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1347 reviews
8/10
5 star Skytrax Rating
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10/10

"Incredible service"

(Malaysia)

Trip Verified | Kuala Lumpur to Geneva via Doha. Incredible service on both sectors. The crew gave their all to treat passengers as guests in their own home. That's the only way to describe it. Pleasant, attentive, genuinely caring. Constantly bringing round drinks and offering extra snacks. The restrooms were kept spotless throughout. This airline recruits good people and trains them exceptionally well. Regional competitors don't even come close.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Geneva via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew was very professional"

(Mauritius)

Trip Verified | Nairobi to Doha. I want to thank Qatar Airways for this quality flight. The crew member was very professional, ready to help, always smiling and very active. The quality of food was very good for economy class. Well cooked and good taste. Thank you very much.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNairobi to Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"amazingly efficient and friendly"

(Malaysia)

Trip Verified | London to Kuala Lumpur via Doha. LHR-DOH in A380 20A. The lounge in Heathrow is nice with some attentive staff. Food offered are great. The business class cabin is fully occupied. The cabin is clean and bright. Welcome drink of Lime and Mint is delicious. Seat is comfortable. Blanket appears comfortable, soft and thick but too warm to be used in the cabin. Food is good - beautifully presented, not too salty as in another middle-east airline. Not a fan of the dessert though (sticky pudding). Cabin staff is extra-ordinarily great. Efficient, tentative, friendly and doing all her best to make you feel super welcomed. Inflight entertainment consist of a good variety of selection and 30mins complimentary wifi is available and of acceptable speed. DOH-KUL in A330 5A. The cabin is half full. The seat is rather cramped - good thing that seat 5B is empty. Plane look rather dated but clean. Cabin staff amazingly efficient and friendly as well.
AircraftA380 and A330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLondon to Kuala Lumpur via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"disgust about this issue"

(Austria)

Trip Verified | Vienna to Denpasar via Doha on 11 October, wheelchair assistance requested to an from the airplane doors. In Vienna it worked perfectly, so in Denpasar. In Doha the service was a shame. We were trapped for about 45 minutes in the elevator which should us brought down. It had about 33 degrees and no AC. Then we had wait on the ground for another 10 minutes for transportation. Let me express my disgust about this issue.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteVienna to Denpasar via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the best business class offering around"

(Australia)

Trip Verified | The website only permits one trip, but I wish to provide feedback for both inbound as well as outbound. The outbound was great, as I have come to expect with QR (who I have been flying with long haul premium for about 4 years). Nothing to be faulted. The 787 was a great business class, enhanced by the quality of the product and service. On the other hand, the 777 from Doha to JFK took the business class experience to a totally new level. The QSuites product, in my mind, is the best business class offering around, which compares favourably with the FC offering of some major airlines. Not to mention the numerous onboard staff and their fantastic service - in particular a young gent who led the onboard team from Doha to Jakarta on the return leg was outstanding! This is not to ignore the contributions of the other young gents and ladies who made both my trips a totally memorable experience. To summarise, QR business class was an outstanding product, mainly thanks to the commitment of their people. QR QSuites takes this to a totally new level! To get the perfect product, QR should either provide free internet for their premium customers (and reduce the pricepoint for the economy) or be more generous with the allowances, and reduce internet access prices. I suspect that this will happen soon anyway.
AircraftBoeing 787-9 and Boeing 777 ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteJakarta to New York via Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Dallas baggage size was a big deal"

(Nepal)

Trip Verified | Dallas to Kathmandu via Doha. I am satisfied with the flight experience. Ground service experience was very bad at Dallas baggage size was a big deal. The staff was not bothering to put an extra effort to put my luggage in the size measuring container once the wheels of luggage obstructed the baggage to fit in - I managed the wheels after that the luggage fits in and she gives a smile and says you dont have to pay for this now.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDallas to Kathmandu via Doha
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"changed business class experience"

(United States)

Trip Verified | Doha to New York JFK. Excellent flight on a refurbished aircraft that has completely changed the business class travel experience on this route by creating a sense of big space while providing much needed privacy. On previous travel on this morning flight from Doha to JFK, the plane had a 2-2-2 open layout -- affording no privacy at all while being crowded, having to jump over a passenger if you were not on the aisle seat. Now, the new Q-Suite layout has changed all that. The configuration is 1-2-1, some seats face the back of the plane. There is a "door" that seals off your little cubicle equipped with all you need - plug and charge points, large pull out desk table to eat and work on, counters to keep your possessions, a hook to hang your coat, a cupboard for your footwear, reading lights, duvets, pillows, a large TV screen with numerous entertainment choices, and a seat that adjusts in many ways including lie flat. I was able to sleep several hours in absolute privacy in a window seat, 3A. The flight attendants are drawn from many countries of the world and they speak English well. There was a very large menu of food and drinks - cards listing them provided. Qatar provides meals and drinks on request throughout the flight. I am not partial to this form of service. One has to either call the flight attendant or go to the alley to place one's order -- they are delivered to your seat. Overall, the quality of the food is so-so but you are bound to find something that you fancy. Too much effort goes into laying the table cloth and the folded napkin across the waist and setting the place and cleaning it, time and again. Qatar is having an outsize impact on the environment by being so extravagant with their on-demand food and drink service. The flight was smooth and arrived on time. Choice of hot and cold towels were offered at take off and landing. Amenities kit was a hard shell bag, pink in color. Arrival was at Terminal 8 at JFK which is very good compared to the other terminals - in terms of space, facilities, and quickness of official services. I arrived alert and rested.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteDoha to New York JFK
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent flying experience"

(United States)

Trip Verified | Kolkata to Doha. Smooth and comfortable late, late night flight in a window seat with very attentive service. The flight leaves Calcutta at 3:15 in the morning. Boarding was a bit tentative as passengers had been let into the aero bridge but the aircraft was not yet ready to board. Was welcomed on board, shown to seat, and coat taken to be hung in the closet. The spacious cabin was clean and designed in a 1-2-1 layout. Hot towels, welcome drinks, menu card, and an amenities package provided. Nicely groomed flight attendant from Chile was engagingly talkative! A large entertainment system was on offer including films from all over the world. Lie flat seat provided good sleep on this less than five hour flight and on waking up saw a beautiful sight of dawn breaking behind in the East. Breakfast had been selected in advance - an Indian vegetarian dish. It was served at the time requested. It was the only negative aspect of the flight - the food looked ugly, it was overly salted, and the ingredients could not be identified - virtually inedible. On arrival, the front door opened to a dedicated air bridge for biz cabin passengers to disembark. Departure and arrival on schedule. A very high quality product save for the meal. An excellent flying experience!
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKolkata to Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the service is excellent"

(Qatar)

Trip Verified | Doha to Hong Kong. Early morning departure the route has the new QSuite product. Entertainment system has a wide film choice but the TV selection is poor, the food choice was also poor but the service is excellent. My ticket was bought as CX on their code share operation so the price was competitive.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDoha to Hong Kong
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"terribly uncomfortable"

(Sweden)

Trip Verified | Zanzibar to Doha. Late afternoon departure from Zanzibar. The aircraft was an Airbus 320 with old-style Business class seats. I had a window seat in row 2 of 3. The flight was just over 6 hours long and I felt terribly uncomfortable for the whole duration of the flight. When the seats in front of me were fully reclined it gave a claustrophobic feeling and it was very difficult to get up from the seat. It would have been okay for 2 hours but not for 6. The service was a little confused with two FA’s for a full Biz class cabin (12 pax). iPads delivered for entertainment but very limited selection.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteZanzibar to Doha
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results