Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
7/10

"not the extraordinary experience"

(Germany)

Trip Verified | My last travel in January 2024 the food quality and presentation had deteriorated and the service. During booking one has to pay for seats in case one does not want to wait until check-in. On the first leg the crew mechanically did their job. It is ok, but not what you expect from Qatar Airways. Amenity kits are not provided any longer on every flight during the night. Nonetheless you sometimes still find the old welcoming and service oriented Qatar Airways spirit. The crew on the second leg was outstanding as well as ground staff at JRO. Flying Qatar Airways is still a good value for money, but it was not the extraordinary experience.
AircraftBoeing 787-9 / A330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDusseldorf to Kilimanjaro via Doha
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"can’t get it any better"

(Germany)

Trip Verified | What a trip, highest level possible, probably. Lounge in Frankfurt a bit underwhelming as Qatar uses Priority Pass Lounge that isn’t up to Qatar‘s standards. From boarding the plane in Frankfurt to Doha, transferring in Doha, visiting their business class lounge there and onward flight from Doha to Melbourne in their QSuite, nothing but praises! Food outstanding, wine list outstanding, seat (and sleep) comfort outstanding: you can’t get it any better!
AircraftBoeing 787 / 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Melbourne via Doha
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"refuse to fully reimburse me"

(United States)

Trip Verified | No complaints about the service or products onboard. However, they lost my bag at JFK for a week, and when I had to waste a day of my own vacation time to go buy some clothes, they refuse to fully reimburse me and I had to chase and jump through hoops to get any compensation offer from them. It has been few months, and I have not gotten anything yet. All this over a couple hundred dollars; it's utterly disgraceful.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNew York to Johannesburg via Doha
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Inflight entertainment was top notch"

(United States)

Trip Verified | When I arrived at my departing airport, Baltimore Washington, my flight was cancelled for my first leg due to bad weather. This part of the flight is with American Airlines. American had no other flights leaving BWI for the rest of the day and I needed to get a connecting flight from Chicago to Doha. They only could offer a flight leaving the next nearest airport 40 miles away w/ no way to get there and it would also change my return flight to that same airport. This was not an option for me so I decided to make a last-minute decision to fly another airline that was flying out of BWI at a cost. I figured I could get refunded for that part of the flight from Qatar or even American - sadly not. American told me that Qatar would have to refund it. On the ground at the airport in CHI, it was a mess. It took an hour to get through check-in. While weather was bad, there were enough agents. Getting to the gate and waiting to board wasn't a problem. I got an upgraded seat in economy class that had plenty of space. My return flight I picked the same seat and had another seatmate with an upgraded experience. Now between these two fights I'd say the first wasn't as bad because the attendant also gave me my food right after my seatmate. Shouldn't be an issue , since you have the cart of food right there. Why on the return flight I didn't get my meal until the attendant came back after he went up to the front of the plane. Inflight entertainment was top notch. There were plenty of movies, TV shows and music. The internet was choppy w/ my device so I just stayed w/ the entertainment they provided. I also think the food was great. I enjoyed all meals and they were portioned just right. As for the issue of my refund, I'm still fighting.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Dubai via Doha
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"definitely recommend them"

(Qatar)

Trip Verified |  Have been using Qatar Airways for years and they never let us down. From the check in desk in Nice to the arrival in Doha can’t fault the trip. The staff on the plane are so very pleasant and always come to see us just to check if we need anything. Will continue to use them and definitely recommend them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to Doha
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"No other airline comes anywhere close"

(Australia)

Trip Verified | I flew Qatar Airways during the COVID pandemic and they were wonderful in the air but not so good on the ground. At Doha , passengers are jammed in a small boarding area with insufficient seats or air conditioning and the boarding proceeds in an undignified scramble. Once on board, the Qatar quality starts. Welcoming drink, a very spacious Q suite and a comfortable seat. Dinner was delicious with a dry Riesling and later on breakfast was equally good. No other airline comes anywhere close to Qatar.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Adelaide
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“it was not the standard expected”

(United Kingdom)

Trip Verified | Firstly I must state that on three of the legs of my journey to Penang and back to Birmingham were excellent. On 23 September boarded flight from Penang to Doha. There is a short hop from Penang to Phuket and the crew were very good, a special note for Melissa who was friendly, engaging and attentive and a credit to Qatar Airways. However everything changed when a new crew embarked at Phuket. They were sullen and unsmiling from the outset. Service was abysmal. Tablecloths were given as serviettes and getting a glass of wine or water was like getting blood from a stone. Distribution of food was chaotic. I am not sure if this was the fault of the Cabin Manager or the individual flight attendants or some disagreement among the crew. Whatever, it was not the standard expected from business class on Qatar. Shortly before landing the Cabin Manager did his rounds and I stated I was unhappy with the service...about 10 minutes later he returned and asked for more information. If Qatar Airways read these comments I hope they investigate this matter and it was a blotch on the otherwise excellent service I was provided by other aircrews.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePenang to Doha via Phuket
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Bags didn’t came on time"

(United States)

Not Verified | I had a recent flight with Qatar Airways from Ahmedabad to Detroit on 25th January with stop at Doha and Chicago. The flight from Ahmedabad to Doha was on scheduled time. When we reached Doha HIA airport the staff told us that our next flight from Doha to Chicago was overbooked and we cannot board. They had us waiting for almost 1 hour saying they are figuring out options for what can be done. After some time they gave us an option of flight to JFK which was after 24 hours. We waited until 26th January at Doha airport. After reaching JFK we were told that connecting flight to Detroit was from another airport (La Guardia). Then we were transferred to La Guardia airport. From there we went to Detroit. Total 47 hours on flight and airport. Bags didn’t came on time either.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Detroit via Doha
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no covered canopy on the stairs"

(Australia)

Trip Verified | When my flight with Qatar was delayed through no fault of Qatar, fog bound, in Georgia I experienced Qatar at its worst. Planes flew the next morning but we had a 26 hour delay. When they sent us to a very nice hotel they had only one hour person issuing vouchers and hotel arrangements for a plane load. They transferred us to the hotel and we returned to the airport and we sat and watched the following days scheduled flight, that we were meant to be on, leave with passengers and we had to sit and wait another 2 hours, which was consequently delayed another hour through unexplained circumstances which caused for an additional six hour layover in Doha. On checking in again I had a silver pass and there were three of us lined up for business class check in. My friend in economy was 30 deep and she got served before I did. We then had three gate changes without any announcements, we had to find the gates and on the boards there was no information as to what flight was leaving. They bussed us out to the plane on the tarmac in Georgian winter weather, there was no covered canopy on the stairs up to the plane as we stood in the rain waiting to board. I contacted Qatar help on the number given to me by Qatar and they said I have to email "talk to us" which only responded to half my email. When I wrote a complaint I was addressed using a wrong name. I wrote earlier in 2023 about a sublime flight, as they say from the sublime to the ridiculous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Doha
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

“cabin crews are friendly and professional”

(Singapore)

Trip Verified | First time travelling long distance by Qatar Airways. It was a 17hr flight. Cabin is well-maintained and clean, very spacious for 900/1000 series. The leg space was ample and seat space is great too. The cabin crews are friendly and professional but among them, there is 1 steward who went extra miles to make my journey extra special. He seems like the most junior one but he was very confident and helpful. As I was traveling with a broken foot, he assisted me with my hand carry bags till the point I left the cabin (taken over by ground staff). Every crew did their jobs but he made an extra effort to help a passenger. Thank You for his kindness.
AircraftA350-900/1000
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSpain to Singapore via Doha
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes