Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2140 reviews
7/10
5 star Skytrax Rating
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2/10

"Total pandemonium at the gate"

(Australia)

Trip Verified | Absolutely horrendous experience. The plane experienced a technical fault and our 0135 flight was cancelled. No fault with Qatar Airways, I realise this wasn’t their fault. However the subsequent quality of service was abysmal. Total pandemonium at the gate where having spent 2 hours on the plane with zero communication, we then queued at the gate for 5 hours and it was an absolute frenzy. Some people got their tickets changed, others told to go away. Most were told to go to the hotel and just wait for an update. By the time we left it was 8.35 am. Again no communication, no idea where they’re going and no one told us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Doha
Date FlownDecember 2022
Ground Service 12345
Value For Money 12345
no
10/10

"I don´t think there is anything better out there"

(Norway)

Trip Verified | This is simply the best - from beginning to the end. The cabin is great with very spacious seats/beds. Extremely comfortable seats that turn into great beds that are made up by very helpful cabin personnel. The food was great and so was the selection. Especially the choices for breakfast were amazing. The restroom was spacious and very delicate. Service; as always on Qatar, excellent in all ways; smiling, correct and attentive. I don´t think there is anything better out there. Whether it is worth the price is a subjective thing. It was simply great.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteBangkok to Doha
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great trip as always with Qatar"

(Norway)

Trip Verified | Great trip as always with Qatar. Seats are very comfortable, fully declining and easy to adjust. The seating arrangements are excellent offering both privacy or easy communication with your neighbour if not traveling alone. Great food, good selection - amazing how they manage. Crew, again as always, very attentive and smiling through the flight. You may argue that the boarding in Doha was a but chaotic (bus transport to plane) but we all got on board without any hassle. Luggage pick up in Oslo somewhat of a disaster (long waiting) but that is due to no fault of the airline. Highly recommended.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDoha to Oslo
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The crew were absolutely lovely"

(Qatar)

Trip Verified | From booking to landing, everything was smooth, easy, and convenient. The crew, whether on the ground or in the air were absolutely lovely and the offers of food, beverages and entertainment were stellar. The service was personalized and the air hostess would continually check in. The cabin was clean and the crew ensured the toilets were regularly checked. I have never been more comfortable on a 14 hour flight.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDoha to Boston
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"didn't come close to expectations"

(New Zealand)

Trip Verified | Seat 40K, window seat without a window, so off to a bad start. Cabin service was inconsistent and was twice ignored drinks service despite the rows ahead getting 2 drinks services. Crew not attentive; grumpy and rude. Booked as an overall British Airways ticket and QR didn't come close to expectations.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Doha
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the amenities were outdated"

(Canada)

Trip Verified | Very disappointed and unsatisfied with my experience. The plane was old and the amenities were outdated. The seats were ok but somewhat uncomfortable. My food was horrible, I was provided beef with mashed potatoes. The meat was very chewy, cold and the sauce was weird. The desert provided was nothing special. Breakfast was more of a lunch, had the choice of chicken or noodles, my noodles were cold and dry, the desert was a strawberry yogourt. The eye covers were really uncomfortable. The airline advertised free 1Hr onboard wifi but the wifi was not functional at all past the welcoming page.
AircraftBoeing 777 / A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Dammam via Doha
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Cabin Crew provided 1st Class Service"

(Germany)

Trip Verified | Lousy lounge in CPT International. Small, cramped and badly aired. Fortunately the booked Q Suite was provided on the return flight which is really superb. Cabin Crew were also on the ball and provided 1st Class Service. Catering was however a disaster. There was only one starter available and it was inedible: “Creamy Quinoa and Edamame Salad”. Completely tasteless! For the mains 2 Chicken Dishes were on offer. (So much for variety!). I chose the Creamy Chicken Roulade with a bizarre over sweet filling which was really quite horrible. Failed experimental recipe!
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCape Town to Doha
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Qatar Airways clearly stands out in quality"

(Qatar)

Trip Verified | I booked for the first time economy with Qatar Airways, knowing its a relatively short flight (5:40 min flight). I usually fly business class on longer distance flights with Qatar airways. Quality of service was impeccable and friendliness of staff as well. Same goes for cleanliness of cabin interior and toilet. I took about 10 flights this year with different airlines and Qatar Airways clearly stands out in quality, at check-in as in flight experience.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Doha
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service and experience"

(United States)

Not Verified | Overall excellent service and experience. Planes were clean, food was savoury, staff was very courteous, flights were on schedule. Highly recommend to anyone who wants an amazing experience, definitely the best airline IMHO.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBoston to Lahore
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"chat support is also very poor"

(Germany)

Trip Verified | The flight operations and service on board were very good and we were overall happy with that. The food was great and the flight crew very polite and friendly. The transit in Doha was generally ok, but the flight information was somewhat misleading (several flight numbers pointing to the sams flight, no information that the flight stops on route to a different final destination). Flight entertainment was ok, but the touchpads of the Oryx One systems were not working smoothly, in the B787 it was ok, but in the 737 it was barely usable, very disappointed by that. We were very disappointed by the Qatar Airways website and mobile app. How is it possible that a world class airline cannot set up properly maintained online services? The homepage and app crashed several times, didn't accept our discount vouchers that are available to new customers. The chat support is also very poor, as it took us over 1 hour to discuss a simple change of our booking. In general customer service is bad. Our bag was broken upon arrival and we couldn't even find a complaint form on the website, or some E-Mail address.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Kilimanjaro via Doha
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes