Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1395 reviews
7/10
5 star Skytrax Rating
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4/10

"seat allocation system changed"

(Germany)

Trip Verified | Kochi to Munich via Doha. Their booking and seat allocation system has changed for the worse this time. Seat allocation for 3 people incl a minor in 3 different rows. No seats open for selection during online check in. And the cabin crew has been the least helpful. First thing such a seating situation has not happened to us before and secondly even if it did in a rare case the cabin crew tried their best, asked single travelers around and adjusted seats for us to be together. We have been privilege club members for nine years and such loyalty didn’t bring any value either. Looking for other options from our next travel on.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKochi to Munich via Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"13 days to answer request"

(Sweden)

Trip Verified | Gothenburg to Dar Es Salaam via Doha. It took Privilege club customer service 13 days to answer request to extend the validity of points, which was proposed by their customer support in Doha. In the meantime the points had expired and we were invited to rebuy or own points
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteGothenburg to Dar Es Salaam via Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Cabin crew are very courteous"

(Singapore)

Trip Verified | Singapore to Doha. The Qatar Airways A350 is very new and beautiful. The seats are ok but can be wider. Cabin crew are very courteous and apologetic when they ran out of items in the menu, quite surprising considering the flight seemed 60% of capacity. I was served night snack and breakfast. Night snack was delicious, but the breakfast was awful.
AircraftA350
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSingapore to Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

Qatar Airways customer review

(Canada)

Trip Verified | Montreal to Colombo via Doha. Unfortunately, my perception and loyalty along with has been questioned with the current state of customer care I’m receiving from Qatar Airways. A connection flight from Toronto to Montreal with Westjet was delayed and has left me stranded in Montreal for more than 30 hours. No one was willing to take responsibility of the situation and make things right. I lost valuable time and a business/vacation plans I made were in disarray. The customer service has been very disappointing and being a frequent flier with them, they had no regard towards maintaining the relationship.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteToronto to Colombo via Montreal / Doha
Date FlownJanuary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"seats in different rows"

(United Kingdom)

Trip Verified | Never fly again, I have never heard of allocating seats in different rows (Row 15 and 16) for a 5 year old kid and parent. The staff inside the flight and airport not worried at all. They had separated my daughter by allocating her seat in different row.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDoha to Gatwick
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I experienced delays"

(United Kingdom)

Trip Verified | London to Kuala Lumpur via Doha on economy. On the outbound flight the Doha to Kuala Lumpur flight was delayed for more than 5 hours. The A330 aircraft wasn't comfortable with a huge box obstructing the limited leg space. On the inbound flight, the Doha to London flight was also delayed for a few hours. I experienced delays in both outbound and inbound flights.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Kuala Lumpur via Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

Qatar Airways customer review

(United Kingdom)

Not Verified | Perth to Edinburgh via Doha. On both outward and return legs, A380 and A350. Aircraft were all in new condition and immaculate. Plenty of legroom and attentive flight attendants. In-flight entertainment impressive. The food was bland and not very appetising and quality of in-flight food seems to be slipping.
AircraftA380 and A350
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePerth to Edinburgh via Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"not offered to have beds made up"

(South Africa)

Trip Verified | Johannesburg to Singapore return via Doha. On the first leg of the flight between Johannesburg and Doha, we were extremely impressed with the service of the flight attendants. We were also impressed by the flight attendants, who attended to us on our return flight from Doha to Johannesburg. We were all most excited by using the Q-Suites, but found the flight attendants to be aloof. We were especially disappointed with the service between Singapore and Doha. I was really looking forward to having my bed made up and pyjamas on the flight. Although we wanted to sleep immediately when we got onto the flight; we were not offered to have beds made up - the flight attendant told me at the end of the flight that she could have made up our beds but she didn’t want to disturb us. Additionally, whilst my husband and son were asked about the size of pyjamas; I was given a XXL size, without being asked about my size (I am a medium). I was too tired to protest and did not bother to use the pyjamas. These were the little things I was looking forward to; and I am quite disappointed.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteJohannesburg to Singapore via Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"went above and beyond"

(Australia)

Trip Verified | Sydney to Doha. Mohammed was an extremely helpful staff member whose customer service deserves to be recognized. He went above and beyond to ensure we had an excellent flight and the staff on-board also made an impressive impression. Food was adequate and entertainment was abundant. One of the best flights I've been on. Would recommend to a friend 9/10
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not provided lounge facilities"

(United States)

Trip Verified | Washington to Doha in Economy class. My flight was delayed by 4 hours at Washington, the ground staff did not even regret for the delay. Unfortunately i had to miss my connection at Doha with 45 minutes to spare. The airline re-scheduled my flight with a further wait delay of 6 hours. I was not provided lounge facilities, was just given a food coupon of 10 USD.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteWashington to Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results