Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1691 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

"deep respect for the cabin crews"

(Australia)

Trip Verified | Me and my daughter were in Cyprus and could not leave on our Qatar Airways return ticket from Melbourne to Larnaca due to the Covid19 lockdown. However we managed to get on a UK charter flight to Manchester via Doha to Melbourne recently. This review should really cover the Manchester to Melbourne flight via Doha. We required wheelchair assistance and medical oxygen so it was not a straight forward flight. We have so many people to thank and especially Qatar Airlines which will be the subject of the review here. Customer service was excellent. Qatar Cyprus (Eleni) reached out to us to assist us. Qatar Airways waived all charges for changing the route completely. Once they approved the wheelchair and oxygen they swung into action, we had excellent assistance from Check in to boarding and then disembarking. We were told many times that they will take care of the medical needs by the cabin crew who checked on us frequently during the flight. At Doha, we were picked up and transported to the different gates effortlessly and efficiently and were allowed to stop to get some sandwiches We have nothing but the utmost praise for the cabin crew (Flights QR 28 and QR 904 11th May 2020) for looking after us. Safety due to virus From videos to cleaning the toilets frequently and wearing the appropriate safety gear, they kept us safe during the flight. It can't be easy on the cabin crew as they are exposed to passengers all the time so they are like frontline healthcare professionals. My deep respect for the cabin crews. Qatar Airways - We will get you home (catch cry at the moment). Thank you Qatar for getting us home. Whilst most major airlines abandoned us, you kept flying. You upgraded your safety levels to manage the virus and you kept flying. You are the only major airline that kept flying to Australia. You deserve an award for this. Thank you for flying and as one of your ground staff in Doha said "Qatar will always keep flying no matter what". We wish you the staff and everyone all the best.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Doha
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"all was perfect and fine"

(Poland)

Trip Verified | Frankfurt to Sydney via Doha. All it was perfect. Perfect food, perfect crew, perfect time of flight, all was perfect and fine. All crew work hard for economy class to do our flight the best they can.
AircraftBoeing 777-300 / A380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Sydney via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I really enjoyed the trip"

(Austria)

Trip Verified | Perth to Vienna via Doha on Qatar A350 aircraft. I really enjoyed the trip back home after finishing my 2 months work assignment in Australia. I need to emphasize how comfortable the Economy class seats are. The aircraft is top notch with shiny interior and comprehensive Inflight Entertainment System (free WiFi for 1hr). Also, the meals / drinks on board are excellent and the staff very friendly.
AircraftA350
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePerth to Vienna via Doha
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"A top-class airline"

(Switzerland)

Trip Verified | Yangon to Zurich via Doha. Booking at airline office in Yangon downtown, check-in procedure at Yangon airport, plane A319 LR. Cabin comfort, high class service level (drinks and meals), cleanliness, amenities are excellent. Business class lounge in Doha, superb! Plane Boeing 787, cabin comfort, high class service level (drinks and meals), cleanliness and amenities are excellent. A top-class airline with high professional top class staff!
AircraftA319 LR / Boeing 787-8
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteYangon to Zurich via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"definitely recommend this airline!"

(United States)

Not Verified | Fantastic Service! Flew from New York to Hyderabad via Doha. Price was a steal for just $1150 one way. It was in the Boeing 777 old business class in 2-2-2 configuration. Even then the seat was so comfortable!. I was able to sleep well in the lie-flat position. They had dine-on-demand which good for traveling through more than 3 time zones. The food was delicious and felt like I was in a restaurant. They have little snacks if you were not that hungry but still want something to eat. I definitely recommend this airline!
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteNew York to Hyderabad via Doha
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"a big thank you to Qatar Airways"

(Australia)

Not Verified | Budapest to Melbourne via Doha. We wish to say a big thank you to Qatar Airways transporting us 14 Australians back to Melbourne, when other airlines have cancelled all flights until further notice. It ids a sign of real kindness.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBudapest to Melbourne via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew was attentive and prompt"

(Finland)

Trip Verified | Auckland to Helsinki via Doha. Qatar Airways did not shut down all transit traffic in a matter of days like many competitors during this covid-epidemic, this alone deserves a lot of credit. The long flights in economy class with baby bassinet seating were comfortable with very spacious seating and the crew was attentive and prompt. Food, drinks and entertainment was great for economy class. Only thing of improvement would be the Qatar airways internet site, the booking is rather tedious.
AircraftBoeing 777-200LR / A350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Helsinki via Doha
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very patient, most helpful, empathetic"

(Canada)

Not Verified | Toronto to Chennai via Doha. It is troubled times with COVID-19 and India was under lockdown. Had to reschedule tickets a couple of times due to restrictions and restricted airspace. Qatar Airways Contact Centre Rep was so very patient, most helpful, empathetic and understood the pressure of the situation and provided multiple options. We don’t see that many people in our day to day life. Thank you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Chennai via Doha
Date FlownApril 2020
Value For Money 12345
yes
9/10

"Cabin crew kind and attentive"

(United Kingdom)

Trip Verified | Manchester to Nairobi via Doha. This was a itinerary booked with Qatar Airways to Mauritius (with Kenya Airways providing Nairobi to Mauritius flight sector). Manchester to Nairobi flight was good, with ample seat space. Cabin crew kind and attentive throughout. Special meals (Vegetarian Ovo Lacto) was nice. The flight from Doha was even better, with great service and meals of great quality. Generous baggage allowance of 30kg per passenger. Despite the minor issues of delays at check-in at Manchester Airport and some mild chaos at boarding (not due to Qatar Airways, and more Manchester Airport ground staff), I really enjoyed my first flights with Qatar Airways. Transiting through Hamad International Airport was a breeze, despite the bus transfers and a one hour transfer layover time in Doha, but love the airport. Obviously was very much looking to the return flights, but due to cancellation due to the Coronavirus, this did not happen and flew back with Air Mauritius to London Heathrow (review to follow). The flights however will be delayed and will use them in the next 12 months on another Qatar Airways Flight, if they decline my request for a refund. In all, a great experience. Much better than Emirates for sure in terms of cost, baggage allowance and cabin service. Such a shame they do not fly directly to Mauritius - maybe the Mauritian Government read this and approve their application for landing rights on the island - it’s one, if not the best airline around.
AircraftBoeing 787 / A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Nairobi via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"generally very satisfied"

(Czech Republic)

Trip Verified | Prague to Kathmandu via Doha. I was generally very satisfied about flying with Qatar Airways, and I want to stress out two positive points, that were above my expectations. Firstly, when arriving to Kathmandu airport, the weather was perfect with all the Himalayan mountain chain greatly visible in front of us. At this moment, the pilots actually made two rounds with our plane, presumably just to let the passengers admire that lovely view before landing. Secondly, I am grateful that on the way back from Kathmandu when the corona virus was already a big issue across almost whole world, the Qatar Airways realized their ordinary flights as long as it was allowed, being +- on time even in such a complicated conditions.
AircraftBoeing 787-8 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to Kathmandu via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
2_6_spacer

SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
2_6_spacer

» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results